Red McCombs Hyundai Northwest

disappointing follow-up $1400 mandatory dealer package is cheap junk. Had to ask for paint/upholstry coverage that salesman said was part of the pricey dealer package. Make $1400 mandatory dealer package is cheap junk. Had to ask for paint/upholstry coverage that salesman said was part of the pricey dealer package. Make-ready was sloppily done -- many protective films not removed, windshield dirty inside and out. Had to call to get promised accessories -- salesman never called, claimed he did, assuming he didn't want to honor the negotiated promise. Had to install accessories myself. Make-ready buffer scratched clear code in 2 areas, noticed a week later, salesman said I have to get rubbing compound and try to remove it myself. Was not provided any details about insurance coverages, other than price. More

Great experience! Our experience was great and would recommend to anyone. No sales pressure and the salesperson, Paul Flores was great and worked with us on the options Our experience was great and would recommend to anyone. No sales pressure and the salesperson, Paul Flores was great and worked with us on the options we had. Management was really reasonable and fair. Awesome experience! More

Amazing ! Aaron Charles sold me my car an I would recommend him to anyone . He works hard at getting you exactly what you want . There's no limitations with him Aaron Charles sold me my car an I would recommend him to anyone . He works hard at getting you exactly what you want . There's no limitations with him , best car salesman I've ever had . More

Christmas Gift After taking a few test drives, I was directed to a vehicle that fit all of my needs. My priority is my granddaughters safety and I felt at ease afte After taking a few test drives, I was directed to a vehicle that fit all of my needs. My priority is my granddaughters safety and I felt at ease after a clear explanation of the vehicles safety features was given. The customer service was excellent, I was even offered some food from the companies thanksgiving lunch that was provided for the employees. A very nice gesture. More

My Outstanding Car Buying Experience I was greeted warmly and was offered hospitality right away. I knew car I wanted and it didn't take long to get in it for a test drive. In fact, I wa I was greeted warmly and was offered hospitality right away. I knew car I wanted and it didn't take long to get in it for a test drive. In fact, I was impressed with how reasonable the entire process was, from the greeting to financing to the congratulations. The employees were professional, helpful, and attentive to my needs. What I most appreciated was that neither Aaron (Salesman), Tony (Finance Mgr), or Manny (Director) was pushy or opinionated. They treated me like family. More

Versace Great service great car. I am happy. Aaron was a great resource in getting my car. Next time I am coming fot the Santa Fe. ;-) Great service great car. I am happy. Aaron was a great resource in getting my car. Next time I am coming fot the Santa Fe. ;-) More

Great experience!! Very helpful and knowledgeable of their products. I will recommend this dealership to everyone I know. My sales person was friendly and walked us thro Very helpful and knowledgeable of their products. I will recommend this dealership to everyone I know. My sales person was friendly and walked us through each aspect of the process. More

Great Sales Department, poor Finance Director!!!!!! Bought a 2010 Prius with low mileage, car was in great shape with only 20k miles. I flew in from Houston to pick it up. Did all my credit app and in Bought a 2010 Prius with low mileage, car was in great shape with only 20k miles. I flew in from Houston to pick it up. Did all my credit app and insurance before i left. I was told everything is good to go. I flew in to pick up my car and the car was as advertised. Here the bummer part and all of you better be careful. When I did my paper work with the finance director (only one available) that's when everything went sour. At first he showed me my lowest credit score to justify 5.59% interest rate that was offered to me. I asked if they send out my information to obtained more banks for better rates as i have scores range from 650-720 depending on which credit report you use. He refused to do so and insisted that I go with Fifth Third bank as there are 2 people behind me. They know that I was out of town I didn't have the choice to come back and i will have to take the high rate. I took the rate thinking that at a dealership they won't pull some shady credit score - hike rate stuff on you. Be aware they will, i called and verified it. Few weeks later, I received an letter from the dealership that score of 705 was to be used. I called fifth third bank to get their current rates which is at 4.39 or 4.14% with direct withdraw. I called the fiance director back hoping that he would make it right but all i get was "if you are not happy you are refinance." I asked why their rates was higher than the rates quoted by fifth third bank directly, at first he said b/c it was your credit score. I told him that fifth third bank give the same rates with my credit range than again he said "if you don't like it you can refinance." What a bad experience i have to say. I bought 4 new vehicles and 3 used vehicles since 2007, this is the first time a dealership purposely steer a consumer to higher rates so they can make their cut. Stay away, if you need to finance a car, i would recommend going with Credit Union. I will refinance it with my credit union with 3% interest. Stay away and think before you sign paper with them. He will use the slogan "it's only $20 a month difference but think about the big picture, $20 x 60 month is $1200. Just to be clear, this is to review their finance department, not the sales department. More

Excellent Paul was very helpful, knowledgeable and informative. Jerry explained the contract and answered my questions. They did a great job. I will definitely Paul was very helpful, knowledgeable and informative. Jerry explained the contract and answered my questions. They did a great job. I will definitely recommend to anyone that is in need of purchasing a vehicle. More

Extremely pleased customer Please ready previous comments. I will be returning and tell my friends about my experience. Have a great holiday and be don't text and drive. To m Please ready previous comments. I will be returning and tell my friends about my experience. Have a great holiday and be don't text and drive. To many lives are lost. More