Ray Haskell Ford-Lincoln

Sales department is insulting but service is the best anywhere. Maybe the sales people should get off their desks and wait on a customer. All dealers lowball first offer, but these guys go even lower. anywhere. Maybe the sales people should get off their desks and wait on a customer. All dealers lowball first offer, but these guys go even lower. Quality of service work A++++ Service and Parts Staff A+++++ Special service offers A+ More

In July, 2011 I was in the market for a newer SUV for my wife. Visited the used car section of Ray Haskell Ford, parked my truck and started looking at vehicles. A salesman came out, and asked if he could wife. Visited the used car section of Ray Haskell Ford, parked my truck and started looking at vehicles. A salesman came out, and asked if he could be of assistance. I said yes, what is the price of this Explorer? His response was... "I don't have the price list... probably around 20,000". Obviously, his sole intent was to get outside to greet the customer, and get first dibs on any sales commision. I left the dealership disappointed, since the salesman made no offer to actually get me a firm price on the vehicle. Two weeks later, I again stopped into Ray haskell ford. Same situation, only a different salesman came out to greet me. Again, no information about the vehicles I was interested in purchasing. Sorry guys, I come from an era when businesses respected the consumer, and did what they could to provide execellent customer service. Approaching a potential customer without having the necessary information available.. or even willing to get it without prodding, is totally unacceptable. Ray haskell Ford will NOT get my business. I have a very low tolerance for their arrogance. More

One of the Worst dealers I have ever had the oppertunity to deal with. Pricing high,no mention of rebates, had 5-6 different sales assoc. dealing with me attempting to confuse the sale. to deal with. Pricing high,no mention of rebates, had 5-6 different sales assoc. dealing with me attempting to confuse the sale. More

At the outset, based on my experiences with Ray Haskell At the outset, based on my experiences with Ray Haskell Ford Lincoln, I would like to offer the following advice: BUYER BEWARE. Do not shop there. At the outset, based on my experiences with Ray Haskell Ford Lincoln, I would like to offer the following advice: BUYER BEWARE. Do not shop there. On the afternoon of July 22, I entered the showroom of Ray HaskelI Ford Lincoln shopping for a new truck with a trade in on my 2003 GMC Sierra, 2500 4 wheel drive, four door, extended bed, 56,300 miles with Curtis Plow. It was simply too big for me. At the dealership, I was shown a new truck. I needed a 4WD, 4 door, full back bench and plow capacity, but the truck shown to me did not have the 4 doors, nor the bench seat Then the salesperson brought around a used 2005 Ford Sport Explorer, 4 door, 4WD, full back bench seat. We took it for a drive. Nice car, so it seemed. However, I was unsure about the high mileage and wanted to "sleep on it" but suddenly the young salesman was joined by a seasoned salesman. The sales team then used a very bully-aggressive, two-on one (good cop/bad cop, with yet another 3rd cop - the finance person behind the scenes) sales model with dickering back and forth, and... I ended up buying the vehicle, trading and writing a check. They immediately brought the Explorer home, went off with my truck after I called someone to help attach the plow. I was given one key, no Owner's Manual On Tuesday, July 26, at a friend's urging, hearing the name of the dealership, I went to a certified State Inspection site for an independent inspection. The right front boot was ripped and the filter was poorly seated and stuffed to overflowing with house insulation, as well as other concerns! I immediately returned to the dealership, appraisal and filter in hand. They, of course, were sorry and would repair the boot. Actually, I can understand these major problems because the shop is run on a flat rate mill/sweatshop model whereby the mechanic is really working against the clock. But, who checks the standards? Oh, and my check was cashed that very day, Tuesday. The Application for Certificate of Title was missing the previous title number (item 15) so I had to return to the dealership so I could return to the town office. On the the extended warranty I bought they had neglected to check off the plow option. They will take care of this but not charge me an extra $400, absorbing this oversight. There was no loaner vehicle (as promised at time of sales if repairs needed) when I took the vehicle back for the boot repair. The screws on the back license plate holder are stripped. Small, items? Perhaps. But the quality of any sales and service is seen in the attention to detail and here the dealership, in my opinion, is outstandingly deficient. The salesmen turned 2 quick tricks at my expense . My husband had always warned me to be on the watch for predators. But, in the local community? I'm sure there was a potential buyer for my truck lurking in the shadows. I suggested on 3 occasion that they buy back the vehicle (it being in better shape than when they sold it) and reimburse me for the trade. They don' do this. As they have repeatedly told me, they believe they have given me excellent service by correcting their deficiencies! With regard to the boot and the filter, I wonder about safety and the future. At Ray Haskell Ford Lincoln, I have found that to their way of thinking the dealership is always right, the complaining customer wrong. And the complaining customer should be satisfied when they correct thedealership's errors and oversights. My advice: Do not even enter through the doors of Ray Haskell Ford Lincoln. Drive on by. I do believe that as an elderly lady, shopping alone I was not treated with dignity and respect but as a target by aggressive bullies and sloppy service. More

I just bought a 2010 Ford Explorer from Ray Haskell Ford Lincoln Mercury last week. I asked the salesperson if this car had been in an accident and he replied "no". I had him run a carfax report and there Lincoln Mercury last week. I asked the salesperson if this car had been in an accident and he replied "no". I had him run a carfax report and there was nothing on there about any accidents. After getting the car home I noticed in the glove box a pack of papers that had a Insurance Estimate for $6,300 in damage to the front end of the Explorer in February......oh, and it was attached to the dealerships workorder sheet. I paid 18,899 for the Explorer and either wouldn't have bought it or offered considerably less. More

I've only had one bad experience at Ray Haskell service dept. Because I only give them one chance That was with a guy who's no longer there, I now see why he's gone. I had a warranty issue that one servi dept. Because I only give them one chance That was with a guy who's no longer there, I now see why he's gone. I had a warranty issue that one service writer told me FORD wouldn't fix. I left po'd, I went back a few months later long after my warranty had expired and they told me it would have been covered had I had it fixed then. I was so happy to hear that as you could imagine. Do yourself a favor.............stay away from there!!!!! More