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Ray Catena Lexus of Freehold

Freehold, NJ

4.9
1,126 Reviews

4264 U.S. 9

Freehold, NJ

07728

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1,126 Reviews of Ray Catena Lexus of Freehold

August 28, 2020

I walked in to Ray Catena Lexus of Freehold without knowing any of their salespeople. I was assigned a salesman, Bernard. He is not only a knowledgeable person with the cars he sells but a pleasant, ho More

by deevil25
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernard Tremblay
Aug 31, 2020 -

Ray Catena Lexus of Freehold responded

Thank you for taking the time to provide us with your positive feedback on your recent experience with us!

August 22, 2020

I have been leasing cars from Ray Catena for almost 10 years. Our salesperson, Bernard Tremblay, has always been most knowledgeable, helpful, patient and fair. We would recommend this dealership and Berna More

by BBR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernard Tremblay
Aug 24, 2020 -

Ray Catena Lexus of Freehold responded

Thank you for providing us with your positive feedback.

August 20, 2020

I’ve had a great experience with Ray Catena Lexus of Freehold! My dealer was John Agnesi and he handled my purchase very professionally from the first phone call. He made sure all of my questions were a More

by olenaandikyan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Agnese Jr., John Colosi
Aug 21, 2020 -

Ray Catena Lexus of Freehold responded

It's wonderful to hear that John answered all of your questions to ensure you were confident in your purchase. Thank you for sharing such wonderful feedback about him and our Ray Catena Lexus of Freehold team! We hope that you're enjoying your new vehicle and we wish you happy travels.

July 31, 2020

Professionalism, integrity, coupled with respect. Bernard and the dealership management personified the meaning of trust coupled with respect to insure we felt secure knowing our best interests were b More

by Carol and Charlie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Cohen, Bernard Tremblay
Jul 31, 2020 -

Ray Catena Lexus of Freehold responded

Thank you for taking the time to provide us with your positive feedback, we are pleased to know Bernard and our team helped make your experience a great one!

July 31, 2020

Best car buying experience ever. I know I probably spent $1500 more than I would have in many other places. However, the customer service and their process is unmatched. Worked the d More

by engineer83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Pistola
Jul 31, 2020 -

Ray Catena Lexus of Freehold responded

Thank you for taking the time to provide us with your wonderful feedback, we are pleased to know your experience was one of the best. We hope you enjoy your recent purchase and we look forward to seeing you again in the future!

July 25, 2020

I took my car in for regular service and was told a rodent got in my engine and did $3,700 in damage. I called my insurance company who sent an adjuster and the number changed to less than $600. Now More

by Jeff
Friendliness
Recommend Dealer
No
Employees Worked With
Daniel Strasser
Jul 27, 2020 -

Ray Catena Lexus of Freehold responded

Jeff, Without having your last name we are unable to look up the exact quote we gave you but I can assure you we don’t recommend anything to our clients without cause. We have found insurance companies don’t always want to repair everything we recommend since they are looking to save every dollar possible but I would urge you to push them to replace every item necessary so you don’t run into issues later on. Please contact Eric Cohen our service manager with any other questions you may have at 732-410-2901. Thank you.

Jul 27, 2020 -

Jeff responded

So what wasn’t repaired that should of and why wasn’t I told such before I picked up my car after 3 weeks at your facility?

Jul 27, 2020 -

Ray Catena Lexus of Freehold responded

You Air Duct Cage was replaced. When your insurance company did the virtual inspection and they saw lining of your air box was chewed they didn’t deem it necessary to replace but it did have rodent damage. When insurance companies are involved we can only do the work they approved. The insurance company should have told you what they approved and didn’t.

July 22, 2020

Adam is excellent! He was so helpful and patient with me. He’s extremely knowledgeable and he is willing to do anything to help his customers. Adam really went above and beyond. He even made sure I was comfo More

by briannapbrunner
Recommend Dealer
Yes
Employees Worked With
Adam Iorlano
Jul 23, 2020 -

Ray Catena Lexus of Freehold responded

Thank you for providing us with your positive feedback on your recent experience with Adam. We are happy to know Adam went above and beyond during your visit.

July 17, 2020

Everyone at Ray Catena of Freehold makes you feel good my sales person John Mezzino was one of the nicest persons to deal with and I would recommend him to anyone. Keep up the good work. Thank you all. More

by Geoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Mezzino, Giuseppe Insinga
Jul 17, 2020 -

Ray Catena Lexus of Freehold responded

We are happy to know John was a pleasure to deal with and we appreciate your great feedback!

July 17, 2020

Appreciation for outstanding service. A special thank you to Daniel Strasser and the reps who serviced my Lexis 300 recently. The detailing of my vehicle was the best I ever received. My c More

by mpjapril16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan , receptionist ...always helpful !, Ed Pistola, Daniel Strasser, Eric Cohen
Jul 17, 2020 -

Ray Catena Lexus of Freehold responded

Thank you for taking the time to provide us with your positive feedback. We are pleased to hear your recent service experience was a great one!

July 16, 2020

just bought a new RX350 I just bought a new RX 350 in the middle of a pandemic. The dealership practice social distancing and wiped down disinfected all surfaces. Felt safe More

by top tomato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernard Tremblay
Jul 17, 2020 -

Ray Catena Lexus of Freehold responded

We appreciate your loyalty to Ray Catena and we are happy to know during these uncertain times we were able to make you feel safe and comfortable during your visit! Thank you for the wonderful feedback on your experiences with Bernard!

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