Ray Catena Lexus of Freehold

Salesman was Bernard and he was great This purchase was almost hastle free, There are a few financial details that I am not thrilled with, like putting down $ that is not refunded at the This purchase was almost hastle free, There are a few financial details that I am not thrilled with, like putting down $ that is not refunded at the end of the lease. Also, $ for extra mileage taken out of my refund, same as iwhen they evaluate scratches, etc. Salesman Bernard was excellent More

RESPECTABLE, HELPFUL, LIKE FAMILY I AM A CUSTOMER SINCE 2009 AND HAVE PURCHASED 4 LEXUS VEHICLES WITHIN THIS TIME PERIOD AND THE PRODUCT HAS ALWAYS BEEN TO MY EXPECTATIONS IF NOT MORE I AM A CUSTOMER SINCE 2009 AND HAVE PURCHASED 4 LEXUS VEHICLES WITHIN THIS TIME PERIOD AND THE PRODUCT HAS ALWAYS BEEN TO MY EXPECTATIONS IF NOT MORE THAN AND THE SALES AND SERVICE DEPARTMENT HAVE ALWAYS DECREASED THE ANXIETY OF PURCHASING AND HAVING REPAIRS. THE GREATEST ASSET FOR ME AS A PURCHASER HAS BEEN AN HONOR AND PRIVILEGE TO MEET MR. BERNARD TREMBLAY AT RAY CATENA LEXUS OF FREEHOLD. I SAY THIS BECAUSE MR TREMBLAY EXEMPLIFIES WHAT A CUSTOMER EXPECTS WHEN MAKING PURCHASES :HONESTY, PROFESSIONAL COURTESY, RESPECTABILITY, AND VERY HELPFUL WITH DECREASING THE ANXIETY IN CUSTOMER RELATIONSHIP. MR. BERNARD IS THE TYPE OF PERSON THAT IS ALWAYS INTERESTED IN KEEPING HIS WORD TO HIS CUSTOMERS, AND IF NEEDED HE WILL FIND THE PERSON THAT HAS THE AUTHORITY TO HELP A CUSTOMER FEEL AT EASE IN PURCHASING. MR TREMBLAY TAKES PRIDE IN HIS PROFESSION AND THAT PRIDE IS RECEIVED AND TRANSFERRED TO THE ME (THE CUSTOMER) AND HELPS ME LOOK FORWARD TO DEALING ONLY WITH MR TREMBLAY BECAUSE I KNOW HE TAKES PRIDE IN HELPING EVERYDAY PEOPLE AND IF HE STATES SOMETHING IT USUALLY HAPPENS ON A POSITIVE NOTE. I'M GRATEFUL THERE ARE STILL PEOPLE THAT TAKE AN INTEREST IN SATISFYING THEIR CLIENTELE WITH HONESTY AND INTEGRITY!!!!....PROUD TO BE AN AMERICAN, PROUD TO BE A RETIRED UNITED STATES MILITARY SOLDIER AND PROUD TO BE PART OF A "THE RAY CATENA FAMILY"!!!! More

great service The whole sales team was great , especially Giuseppe Insinga, Class operation !!! Clean, very friendly service department, and of cause great snack The whole sales team was great , especially Giuseppe Insinga, Class operation !!! Clean, very friendly service department, and of cause great snacks. Giuseppe very helpful and a gentlemen. More

great service and pricing ....sales are very educated and willing to accommodate. Pricing was also very good, salesman willing to beat the price from other dealership. Highly ....sales are very educated and willing to accommodate. Pricing was also very good, salesman willing to beat the price from other dealership. Highly recommended More

Amazing service I took my NX for routine service and it was an amazing experience. Considering it was a free service I thought the experience might be less than stel I took my NX for routine service and it was an amazing experience. Considering it was a free service I thought the experience might be less than stellar but I was wrong. I worked with Giuseppe I. and he went above and beyond. He made sure to go over everything with me and have an accurate time for pick up! He was even great with my baby! I will definitely go back and use them again! If you go make sure to ask for Giuseppe! More

Tire pressure warning light on and brought it in to check. Mr. Joe Insinga, an excellent and courteous. service consultant, Explained exactly what they would do to fix problem, which they did promptly and e Mr. Joe Insinga, an excellent and courteous. service consultant, Explained exactly what they would do to fix problem, which they did promptly and efficiently.. Thank you and service technicians. More

Excellent and courteous handling of my service By Mr. Giusep Mr. Insinga handled my service needs efficiently and with extreme courtesy. He arranged for two service experts to handle change of brakes on my Lexu Mr. Insinga handled my service needs efficiently and with extreme courtesy. He arranged for two service experts to handle change of brakes on my Lexus 460 LS. This was an unexpected repair picked up on inspection. I wanted to wait rather than use a loaner car for time-related reasons. The result was that all that needed doing was accomplished in 2 hours allowing me to return home and not make a second trip to return the loaner and pick up my car ( a trip I would not be able to make for business reasons). I try and ask for Mr. Insinga when I bring my car for service because I have got used to his efficient and courteous interactions with me. More

Great experience at Ray Catena Lexus in freehold Had a problem with my seat warmer. Knew it was still on the warranty, but still nice to know that the dealer acknowledged it. Giuseppe was awesome! Ve Had a problem with my seat warmer. Knew it was still on the warranty, but still nice to know that the dealer acknowledged it. Giuseppe was awesome! Very quick, polite, knowledgeable and professional. I will be back! More

extreme professionalism !!! I purchased my 2017 Lexus IS 300 AWD F-Sport two months ago 8/2017. It was my first time dealing with the Ray Catena crew. I have friends and relativ I purchased my 2017 Lexus IS 300 AWD F-Sport two months ago 8/2017. It was my first time dealing with the Ray Catena crew. I have friends and relatives who speak with high regards about their experience. It was almost time for my lease of my 2014 Nissan Maxima to end, so I decided to come in and see what their offers and specials were about. The experience was comforting. There was no haggling, no ifs,ands or buts, only true professionalism. Rob Fishman my sales consultant treated me as if I was his friend and next door neighbor for years with the utmost kindness. He listened to my plans and concerns, within minutes we struck a deal. I could not be more happier than when I drove off knowing these guys were there to help anytime, period !! Thanks for a great experience. S.Rizzo More

Bernard helped me find an awesome car within my price range! Bernard Tremblay was a very personable and easygoing salesman who helped me finalize my purchase of a Lexus IS250. He was very knowledgeable about eve Bernard Tremblay was a very personable and easygoing salesman who helped me finalize my purchase of a Lexus IS250. He was very knowledgeable about everything Lexus, and really helped me feel comfortable that I was getting a great deal. I never felt rushed or pressured by Bernard and I felt like he kept my best interests in mind. The management also really helped me stay within my price range and even knocked some extra money off of the final price. When I picked up the car, Carlos helped get me through the paperwork (Bernard was on a hard earned vacation) and he was also very considerate and helpful. I would highly recommend this dealership and Bernard if you are interested in buying or leasing a Lexus. Thanks again Bernard! More