Ray Catena Lexus of Freehold

Another pleasant experience This is my third Lexus that I have leased from Ray Catena and once again, this was a very pleasant experience. We worked with Bernard Tremblay who was This is my third Lexus that I have leased from Ray Catena and once again, this was a very pleasant experience. We worked with Bernard Tremblay who was a delight. Overall, a top notch team. More

No Sales Pressure Leased a Lexus E350, and dealt with Bernard, who was very pleasant. We agreed on a price without any pressure, even though I thought i should have don Leased a Lexus E350, and dealt with Bernard, who was very pleasant. We agreed on a price without any pressure, even though I thought i should have done better. More

Great Service Overall, Specifically Guiseppe I had an awesome experience at Ray Catena Lexus. I would highly recommend this dealer. Everyone there is super pleasant. The waiting room while you're I had an awesome experience at Ray Catena Lexus. I would highly recommend this dealer. Everyone there is super pleasant. The waiting room while you're getting your car serviced is very nice and the dealer provides beverages and snacks. Guiseppe was an amazing help when I took my car in. He was courteous, professional, and answered all of my questions. I would want to work with him each time I go in for a car service. Thanks so much! More

Purchased a pre-certified Lexus Having an elderly mom can be difficult when purchasing a new car. At Ray Catena Lexus of Freehold with the help of Neil and Bernard they made this ex Having an elderly mom can be difficult when purchasing a new car. At Ray Catena Lexus of Freehold with the help of Neil and Bernard they made this experience a smooth transaction. I have leases several cars from them in the past, as well and I highly recommend them. More

Highly recommend Ray Catena Lexus of Freehold Eddie Adjmi is a great salesman. He made my leasing experience truly enjoyable. I expected to have a standard car purchasing nightmare with lies, dece Eddie Adjmi is a great salesman. He made my leasing experience truly enjoyable. I expected to have a standard car purchasing nightmare with lies, deception, and waste of my time. Naturally, I was very skeptical throughout the negotiation process and was ready for a variety of unpleasantries all the way until the very end. Eddie kept all of his promises, kept me updated with all the changes and made the entire process extraordinarily transparent and streamlined. I am a happy customer and highly recommend dealing with Ray Catena Lexus of Freehold and Eddie Adjmi in particular. More

Poor Service Appointment Arrived for my 2 pm appointment at 1:55 pm for a 5000 mile service on 1/12/18 for my NX200T at Ray Catena Lexus in Freehold. Pull into service area an Arrived for my 2 pm appointment at 1:55 pm for a 5000 mile service on 1/12/18 for my NX200T at Ray Catena Lexus in Freehold. Pull into service area and was told by service advisor to leave key & check in at the front desk. Checked in with the one women (Ashley) that was at the desk and was instructed to wait in service area waiting room. I'm a patient person but watched as customers who entered AFTER me left one by one. In the mean while my husband receives a message from Ray Catena Lexus Freehold (Leah) @ 3:22 pm asking if we wanted to reschedule (mean while I'm right there waiting already) for over a hour. He calls back asked for the person who left the message and was told she was on another line. My husband stated to the lady on the phone why do we need to reschedule when my wife is waiting there in the waiting room. This interaction happen at 3:24 pm but still no one said anything. Finally impatient I asked a service advisor who was helping the last person in the waiting area besides me "what happen to my car?" he said he would be right back. The on duty Service Manager Richard Venerus came in to the waiting area around 5 pm and finally had service completed and I left at 5:45 pm still not having everything I asked for done as a was not in the mood to speak with the technology specialist. Leaving feeling upset about waiting 4 hours & horrible service experience as I drove home More

Lexus of Freehold-Amazing Experience Leasing my first car was quick, painless and easy. These group of guys helped me having an amazing experience. Between the amazing referral to a sales Leasing my first car was quick, painless and easy. These group of guys helped me having an amazing experience. Between the amazing referral to a sales rep, to test driving a car and figuring out a monthly payment that was within my budget was more than I could ask for! I was highly informed of the difference in the vehicles and services hat are available. This is my third car and it was by far the best experience because of these three Lexus employees who treated me like family! More

Most satisfying customer experience! We purchased a certified Lexus ES 350 from this dealership and the whole experience is very impressive. All vehicles in their certified line up are in We purchased a certified Lexus ES 350 from this dealership and the whole experience is very impressive. All vehicles in their certified line up are in excellent condition and they provide detailed information of every vehicle in the inventory. We ended up picking a vehicle in their clearance list and the price we paid is well below market price. Lastly, Bernard Tremblay was the salesman who helped us get the best deal and his work is very elegant and polished. Best Customer experience we had so far. More

Truly a Five Start dealership! This was my second lease with Ray Catena Lexus of Freehold. The dealership really wants to take care of their customers demonstrated by all their acti This was my second lease with Ray Catena Lexus of Freehold. The dealership really wants to take care of their customers demonstrated by all their actions. Starting from the Sales experience - the transaction is very "clear" i.e. no hidden gotchas. The numbers they give you are from a consumer's point of view, very clear out of pocket from you and that's it. No more fees, extras- nothing. Over the years - their Service department needs to be commended. Those folks are usually underappreciated but for me the "after sales service" is their hallmark. Their lounge, food, wifi, you name it and they have paid attention to every little difference to make their customers happy. Truly a fivestar dealership. More

excellent customer service I recently leased a vehicle and was extremely pleased with the level of professionalism and honest and fair negotiations. Im very happy with the car I I recently leased a vehicle and was extremely pleased with the level of professionalism and honest and fair negotiations. Im very happy with the car I purchased. More