Randy Marion Subaru

I have been a Subaru owner since 2019; my first Subaru was a 2013 Legacy, which I still own. Since moving to NC in 2019 after my military service, I have a commute of 60 miles a day round trip and decided was a 2013 Legacy, which I still own. Since moving to NC in 2019 after my military service, I have a commute of 60 miles a day round trip and decided to purchase a newer vehicle. I bought a 2024 Crosstrek and love it! The gas mileage is exceptional, offering significant cost savings, and the safety/driver's assist features are unique, not to mention that Subaru upgraded its stereo sound quality! I love my Crosstrek! I still have my Legacy, but with over 200k miles, I drive it locally (it is my first love). The customer service at Randy Marion Subaru is truly exceptional. Despite a stressful situation, the service agent I spoke with remained calm and empathetic. His kindness and reassurance, even in the face of my embarrassment, were a testament to the dealership's commitment to its customers. His calm demeanor helped ease my worries, and I was confident that Randy Marion Subaru would take care of everything. Also, Jacob, the service agent at Randy Marion, called me frequently to give me updates on the diagnostics and testing of my Crosstrek. His consistent communication was beneficial, and he showed great concern for their customers. I was made aware of the repairs to my vehicle throughout the two days. At the time of the issue, I was due for an oil change, and Randy Marion did not charge me for the oil change in light of the circumstances with the battery issue. Randy Marion is an EXCEPTIONAL Dealership, and all the employees make it so. When my oldest son was in the market for a truck, I knew exactly where to take him-Randy Marion. He found the perfect truck and I was once again impressed by the dealership's respect and understanding. I've recommended Randy Marion to everyone I know, and it has truly become the dealership for my family. I can't thank the team at Randy Marion enough for their wonderful service and their unwavering commitment to customer satisfaction and Subaru's quality. More

Appreciated the "first free oil change" for our 2024 Outback. Aaron was friendly, professional and communicated well. Outback. Aaron was friendly, professional and communicated well. More

Frank is the best and very knowledgeable about each car. He helped to streamline the process. I highly recommend. He helped to streamline the process. I highly recommend. More

Very organized, pleasant and efficient. The personnel were all found an excellent job- kudos to this dealership. The personnel were all found an excellent job- kudos to this dealership. More

All of the employees were extremely professional, friendly, and knowledgeable. They checked all of the boxes and me. No pressure, great car, fantastic price. friendly, and knowledgeable. They checked all of the boxes and me. No pressure, great car, fantastic price. More

Jason was great to deal with! He was very professional and responsive to the questions I had. The only hiccup were having to wait quite a while for a Business Manager to get che He was very professional and responsive to the questions I had. The only hiccup were having to wait quite a while for a Business Manager to get checked out and having to wait for the car to be washed/cleaned. t This added about an unnecessary hour to my time spent at your facility. More

Aaron R. way tops in customer satisfaction. He was wonderful with whom to work. Professional yet kind as could be. Just makes you want to come back and buy way tops in customer satisfaction. He was wonderful with whom to work. Professional yet kind as could be. Just makes you want to come back and buy another vehicle. Such a great experience. More

You are courteous, professional, and honest, of course. You're our first choice always for having our Subaru Outback oil-change and inspection, etc. You're our first choice always for having our Subaru Outback oil-change and inspection, etc. More

They have a very adequate inventory and the entire staff is outstanding. Our salesperson was Joshua Elliott and he was extremely knowledgeable and a delight to work with. I would highly recommend them. is outstanding. Our salesperson was Joshua Elliott and he was extremely knowledgeable and a delight to work with. I would highly recommend them. More

Jason was very personable and friendly. He explained everything without any pressure. We also worked with Keely and he was exceptional as well. He explained everything without any pressure. We also worked with Keely and he was exceptional as well. More