Randy Marion Chevrolet Buick Cadillac

On Aug 4th a lady from Randy Marion called me to schedule my complementary oil change and tire rotation for purchasing my Equinox on June 14th. So Saturday I drove right at hour because if traffic for this a my complementary oil change and tire rotation for purchasing my Equinox on June 14th. So Saturday I drove right at hour because if traffic for this appointment. Took almost 2 hours and then when it was finished Stephen informed me I owned 98.00. I tried to tell him about the phone call and he said there was no record of that and I would have to have had a voucher paper for that to be free. He said I already had the complementary oil change. He would not listen that I just bought the car in June and when I drove off the lot- it had a TOTAL of 13 miles and it was the first oil change it’s had. He was very rude and told me I wasn’t getting my keys until I paid. Very disappointed in experience!! More

Bryson was great to work with; he went out of his way to help with our purchase! help with our purchase! More

I buy my car 2 years ago this dealer only I did all my services this dealership only still lot off issues in my car and I ask to fix it they charging lot of money I have very bad experiences I never services this dealership only still lot off issues in my car and I ask to fix it they charging lot of money I have very bad experiences I never suggest anybody to go this dealership More

Friendly, knowledgeable, professional salesmen and staff. Went the extra mile to work with me and to get my vehicle delivered. Went the extra mile to work with me and to get my vehicle delivered. More

You need more help in service department. I waited 2 hours for a 15 minute service. I waited 2 hours for a 15 minute service. More

Great job, great people. Service director attentive to other issues, which existed . 27 points inspection and. Annual DMV well don't. Only take sweet pea. To my Randy Mari Service director attentive to other issues, which existed . 27 points inspection and. Annual DMV well don't. Only take sweet pea. To my Randy Marion dealer. More

My appointment was at 1:30, for oil change, tire rotation, and diagnostic for check engine light. The service support person told me that they would perform the diagnostic and after they knew the is rotation, and diagnostic for check engine light. The service support person told me that they would perform the diagnostic and after they knew the issue they would come and I would make the decision to continue with repairs. Shortly after arriving the service support person came as told me that they were running behind in the shop and that it was probably going to be a couple of hours. I said that was fine and that I had work to do. At 4:15 I still hadn’t heard anything so I went out and asked someone about my vehicle. He went and checked and came back and said that it was still waiting for the diagnostic. I asked if they were going to get it done today. He said that they should. I went back to the lounge and right around five the initial guy came and got me. He said that they determined the issue but couldn’t fix it today. The part was on back order due to the strike. It was after 5:00 when I finally left. I was there for almost 4 hours. Diagnostics should have been done when vehicle arrived. I know that other vehicles may have needed this also, but it seems that logical flow, systems process may not be a used creating undue waiting to find out 4 hours later that my vehicle could not be fixed. Not happy with the needless wait. More

Dean was an incredible salesman. Absolute pleasure working with him!! Would recommend this dealership to anyone! Absolute pleasure working with him!! Would recommend this dealership to anyone! More

The service was quick and all the team operated very professionally. It is always a pleasure to have my car serviced. professionally. It is always a pleasure to have my car serviced. More