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Randy Marion Chevrolet Buick Cadillac
Mooresville, NC
807 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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807 Reviews of Randy Marion Chevrolet Buick Cadillac
March 30, 2024
We’re in for AC service and was not disappointed. Josh the service manager was very accommodating and kept me updated even on his day off. AC is blowing cold on my drive from Mooresville to Orlando. Josh the service manager was very accommodating and kept me updated even on his day off. AC is blowing cold on my drive from Mooresville to Orlando. More
by Damian T
Verified CustomerEmployees Worked With
Josh - Service Manager
March 29, 2024
Randy Marion has been my dealership since 2003, but what keeps me coming back is Jack Brice! He is the best salesman I've ever dealt with! He takes time to get to know you and what you're looking for in a keeps me coming back is Jack Brice! He is the best salesman I've ever dealt with! He takes time to get to know you and what you're looking for in a vehicle! My first time dealing with him, I came in with a hardship situation and somehow he got me in a car that very night. I knew right then he was going to be my car guy! The entire dealership has made me feel like family! I highly recommend Randy Marion to any of my friends that are looking for a new or used vehicle! More
by MBOOE24
Employees Worked With
Jack Brice
March 29, 2024
We were greeted by Madison, who located the car we found on their website. We went on a test drive and were impressed by her knowledge of all the features on the Buick Encore GX. We purchased the car and on their website. We went on a test drive and were impressed by her knowledge of all the features on the Buick Encore GX. We purchased the car and the whole process moved along quickly, including meeting with the Business Manager to sign paperwork. Very pleased with the dealership. More
by TWSIM02
Employees Worked With
Madison Glenn
March 29, 2024
Very helpful. In and out of service in 15 minutes for a simple key phob battery change. No appoint needed. Too me me immediately In and out of service in 15 minutes for a simple key phob battery change. No appoint needed. Too me me immediately More
by ROSIEGIRL28115
Employees Worked With
Unknown
March 27, 2024
I had an appointment for 9am on Wednesday. When I dropped off my car, I was told it could take between 2-3 hours to get it fixed. They were transparent about the diagnostic price ($220 which I When I dropped off my car, I was told it could take between 2-3 hours to get it fixed. They were transparent about the diagnostic price ($220 which I do find a bit high but I digress). A little before 11am, Van reached out to me to let me know what was going on and how much the estimated cost would be to get everything fixed and I gave the approval. I asked if there was a timeline and he said probably about an hour or so. I had tried to contact the office again around 3pm and left a voicemail but I figured since I had dropped my car off at 9am that it would be finished. I go back to the dealership around 3:45 and Van said now that I was back it would be an hour from there. We did not leave until 5:25pm. Van was incredibly kind and apologetic and the only redeemable part of my experience. I do not understand what is even the point of a 9am appointment if my car is going to sit there all day especially when all I needed was a battery replacement and an oil pan drain plug fixed. Just because I left the dealership because I had to go back to work should not mean that my car does not take priority and gets put aside. That defeats the purpose of making an appointment. Business should not work that way. This is the second experience I have had with Randy Marion where I have been left in the dark and my car has spent extended time at the dealership for a minor fix that should not take literally all day to fix. Especially when I am pretty sure that had I not come back on my own Wednesday - my car would not have been serviced and I would have had to come back the next day (this happened the first time with RM). While Van was great, I will likely not be returning to get my car serviced here again until some kind of change in appointments and priorities take place. Also, charging 3% for using a credit card is absurd. More
by CHARITYHIBBARD
Employees Worked With
Van Waters
March 26, 2024
I got the truck I wanted but I lost my dog tags cause it was raining and late, called to see if they had them and the detail shop said they had thrown them away! was raining and late, called to see if they had them and the detail shop said they had thrown them away! More
by MBRITTAIN68
Employees Worked With
Jehrom
