Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Randy Marion Cadillac of Jacksonville
Jacksonville, FL
215 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
215 Reviews of Randy Marion Cadillac of Jacksonville
February 07, 2014
Justin in service is as friendly as can be, but do not take your car here to get detailed. We brought our 2008 Cadillac CTS there for some other repairs and then had them detail it. About 2-3 days after w take your car here to get detailed. We brought our 2008 Cadillac CTS there for some other repairs and then had them detail it. About 2-3 days after we got the car back from them the finish started peeling off of the wheels (and is continuing to get worse). They basically told us there was nothing they could do since the car has about 100k miles. The problem is not a Cadillac problem it is a Claude Nolan problem. We have photos from before the car went there and the wheels were fine. They swear they have never seen this happen before, and they only use Cadillac approved cleaners, but we now have a car with 4 peeling rims that was not that way when we brought the car there 2 weeks ago. They either used the wrong cleaner on the wheels or they had too high of pressure on the wheels when they were cleaning them. More
by mschwiebert
Employees Worked With
Justin Bobbitt
July 28, 2013
I WAS NOTIFIED BY STERLING WITH THE PATICULARS OF A 2009 SRX I WAS INTERESTED IN BUYING. I CALLED AND WAS TOLD BY ED IT WAS AVAILABLE. I DROVE 65 MILES TO SEE IT AND WAS THEN TOLD BY ED IT WAS SOLD THE PRIO SRX I WAS INTERESTED IN BUYING. I CALLED AND WAS TOLD BY ED IT WAS AVAILABLE. I DROVE 65 MILES TO SEE IT AND WAS THEN TOLD BY ED IT WAS SOLD THE PRIOR DAY.. THATS BAD BUSINESS...I DECLINED LOOKING AT ANY OTHER CARS ...I STOPPED AT ANOTHER CADILLAC DEALER ON THE WAY HOME AND BOUGHT 2010 SRX AT $10,000 HIGHER THEN I INTENDED TO SPEND.ED THAT BAIT AND SWITCH COST YOU A GOOD COMMISSION More
by sugacaddy
Employees Worked With
Ed Freshwater
April 25, 2013
Ed showed superb knowledge of ATS, Great willingness to explain features. Susie was especially helpful and efficient going over paperwork. Nancy eager to support purchase. explain features. Susie was especially helpful and efficient going over paperwork. Nancy eager to support purchase. More
by mrshannon42
Employees Worked With
Nancy Germano, Ed Freshwater, Susie Laxton
April 14, 2013
From the first moment I entered the dealership the staff was friendly, courteous, and respectful. Although they are focused on sales, they give you space to explore the vehicles and help you make the right was friendly, courteous, and respectful. Although they are focused on sales, they give you space to explore the vehicles and help you make the right vehicle choice rather than trying to pressure you into making a purchase. Ed took time to introduce me to each of the vehicles and allowed me to take two test drives. On my first visit, I was not ready to make the purchase. However, within about a month, I was ready, and Ed was able to locate the perfect vehicle for me. He was able to effectively coordinate my trade and some extras I ordered with the vehicle. Ed was very responsive to my phone calls, and respected my schedule. I am approx. 35 years old, and Cadillac is not known for selling to my age group, but this dealership made me feel like I was as important as any of their traditional customers. Susie did an excellent job in explaining all of the paperwork, and made finalizing the purchase a wonderful experience. More
by danielbutler
Employees Worked With
Ed Freshwater, Susie Laxton, Ed Freshwater, Susie Laxton
March 25, 2013
Steve Terbrueggen was a terrific help, extremely knowledgeable and professional. Very clear in explaining the multitude of features in the XTS which we eventually leased. He will be the one we go knowledgeable and professional. Very clear in explaining the multitude of features in the XTS which we eventually leased. He will be the one we go to when this lease is up and it is time for a new one. I initally called Nancy Germano in the service dept, I knew her from a previous dealership. She recommended Steve and she was right on. She and Steve are the best. More
by evenpar
Employees Worked With
Warren R. Healey, Steve Terbrueggen, Nancy Germano
March 03, 2013
I found the car I was interested in online. Michael Kelso greeted me upon my arrival and was very helpful in letting me take the Lincoln Zephr for a test drive. I thought the overall experience for my Kelso greeted me upon my arrival and was very helpful in letting me take the Lincoln Zephr for a test drive. I thought the overall experience for my purchase was handled without a hitch. Thanks Michael. More
by Beckwilber
Employees Worked With
Michael Kelso
March 01, 2013
John Cummins was a great salesman--one of the easiest to work with that we've ever had. He's personable, friendly, knowledgeable and an all-round pleasant gentleman. work with that we've ever had. He's personable, friendly, knowledgeable and an all-round pleasant gentleman. More
by mouroj
Employees Worked With
John Cummins
February 27, 2013
I had a great experience with Claud Nolan. Would recommend them to anybody. Mark Johnson is a great salesman and he never pushed me into anything I did not want. recommend them to anybody. Mark Johnson is a great salesman and he never pushed me into anything I did not want. More
by Armychef
Employees Worked With
Mark Johnson
February 27, 2013
I purchased a new vehicle from Claude Nolan Cadillac. This was my second purchase from this dealership. Chuck Motes was a great help and took care of all my needs. This was my second purchase from this dealership. Chuck Motes was a great help and took care of all my needs. More
by dcfort
Employees Worked With
Chuck Motes
February 27, 2013
Chuck Moates made this the easiest car purchase ever. I would highly recommend him to anyone. Friendly and very efficient. Also the loan officer was very helpful. Thanks to all who made my purchase pleasa would highly recommend him to anyone. Friendly and very efficient. Also the loan officer was very helpful. Thanks to all who made my purchase pleasant. More
by larryfannon
Employees Worked With
Chuck Motes
