Randy Marion Cadillac of Jacksonville

After a couple of attempts to get in for a "Scheduled" appointment for our certified CT6 we finally were given a loaner (promised several times). The vehicle is used primarily to take my father to doctor appointment for our certified CT6 we finally were given a loaner (promised several times). The vehicle is used primarily to take my father to doctor appointments, labs, ect.. After a week in the service department the car for a triple transmission fluid flush (known problem) I picked the car up, no service writer/advisor there to answer any questions but drove the car home only to discover the problem wasn't resolved. I wish I had done my due diligence before hand as I would have seen that this service department has a terrible reputation. Cadillac in and of itself is also the issue! No customer service! No assistance! More

I was referred to Steve Terbrueggen at Claude Nolan to purchase the brand new 2021 Escalade ESV & confirmed I would purchase the vehicle 6/21/21. On 6/22 I gave my deposit of $2500 on my AMEX and did the purchase the brand new 2021 Escalade ESV & confirmed I would purchase the vehicle 6/21/21. On 6/22 I gave my deposit of $2500 on my AMEX and did the application for lease for my business. The vehicle arrived days later, Steve sent me photos and everything seemed to begin to move forward with the purchase. I have been a victim of identity theft in the past so I keep my credit locked. I had to release the security freeze on all 3 credit bureaus. Steve also asked me to remove the freeze on my LexisNexis which I found strange. My credit score is in the 800s and I expected a rapid approval. He told me his manager was upset that he was selling me the truck at such a good price and that the dealers were selling them well over sticker price constantly. From there things went completely downhill with my experience. I noticed the same vehicle they were selling me was also online listed for sale 6/28. I put insurance on the vehicle as instructed while they were working on the approval. Between the beginning of this transaction till July 6, I have incurred 5 inquiries on my equifax, which I have never experienced. I was told by Josh that the GM IT department is involved to figure out what the issue is. I was also told they would remove the unnecessary inquiries. I explained that my credit bureaus are all unlocked and will be restored by a certain time period. 7/2 I was told by Pete Riera that they will check again Monday July 5th with the bank again. I spoke to Pete 7/5 & he told me the banks were closed due to the holidays and that his sales manager instructed him to sell my vehicle to someone else. I asked Pete why would you tell me you would check again Monday when you knew the banks were closed and that is unacceptable that you did not know so why would you tell e the wrong information. I asked will they be able to check Tuesday due to this and he told me no. I asked to speak to the owner or GM, he told me everyone is on vacation. I asked then how did you get the instructions to sell the vehicle so quickly unless you planned to sell it the entire time and wanted to just string me along and waste my time. I am extremely disappointed with the deceitful business due to the fact that they wasted my time and effort with this entire transaction just to resell the vehicle to someone else And how could they get someone else approved on the day that they could not get me approved. They ran my credit in efforts to sabotage the deal by lowering my score. They tried to discourage me from the purchase several times by threatening me with backup deals. They would not provide me an escalation department, an owner of Claude Nolan to speak with, any timely resolution to the matter nor have they removed those extra inquiries due to their own errors, no apology Was even given or a substitute vehicle for me, to even consider doing any transaction with the company. I was given my refund and never even received an apology or call back. I was charged a cancellation fee for the transport company to bring the vehicle to my home. In all my years of experience of purchasing vehicles, this happens to be the worst and I do not recommend Claude Nolan Cadillac to even my worst enemy. I was never provided a denial letter to even confirm that I did not qualify for the vehicle. I lost lost business for the holiday weekend by not having the vehicle. This entire experience was the worst! Cadillac or GM Corporate must be informed of this. More