Randy Kuehl Honda

Rude Sales Reps, No Knowledge of the Cars Made an appointment to test drive a car at 10 AM. Was literally kicked out at 11 AM because Sales Rep, Tim Carson, had another appointment. So I made Made an appointment to test drive a car at 10 AM. Was literally kicked out at 11 AM because Sales Rep, Tim Carson, had another appointment. So I made a follow up appointment for 1 PM that afternoon to return and finish discussing the care and my potential trade-in offer. Arrived at 1 PM and Tim was with other customers. Tried to shove us off to another rep who was also with customers... It was very frustrating that Tim would honor an appointment earlier in the day, but felt no need to honor my appointment that afternoon, especially since he knew I did not live in Cedar Rapids. He made no attempt to mask his frustration that I was there at my scheduled appointment time. He kept splitting his time between me and the other customer which really just proved to be a complete waste of time. I ended up walking out because I couldn't get him to focus on my business. In addition to being ignored and demeaned, Tim really didn't know much about the car he was *trying* to sell. He gave me incorrect information about several different basic features. All in all - It's pretty clear this guy doesn't work for commission. He ultimately made no attempt to get my business when I walked ready to buy a car that day. Go to Iowa City, don't waste your time here. More

Purchase of Honda Civic I am enjoying my 2017 Honda Civic, which I bought last week at Randy Kuehl. The salesman who helped me was Tim Carson and he was very helpful, patient I am enjoying my 2017 Honda Civic, which I bought last week at Randy Kuehl. The salesman who helped me was Tim Carson and he was very helpful, patient and easy to talk with, without being pushy or in-my-face (which did happen at two other dealerships - not Honda - I visited). He has been happy to answer questions. As a woman, with a female friend along, we appreciated the fact that no one was condescending or dismissive. Unfortunately, that treatment is still out there from male salesmen. But not with Tim. More

Fine handling of my purchase Chanin Dirks offered excellent guidance in handling my purchase and guiding me through the process. He even took the time to drive back and forth to N Chanin Dirks offered excellent guidance in handling my purchase and guiding me through the process. He even took the time to drive back and forth to North Liberty so I could drop off a relative's vehicle I used to visit Randy Kuehl.Chanin made it a very positive experience overall. Bryce Blomberg was also very helpful and efficient in executing the paperworkl More

Great Experience Chanin was very knowledgeable about all of the Honda products, especially the features that came with the vehicles. He took the time to show us how to Chanin was very knowledgeable about all of the Honda products, especially the features that came with the vehicles. He took the time to show us how to operate the features which was very helpful. Our experience was low pressure and we felt as though Chanin recommended vehicles that made the most sense for our situation, rather than to profit himself and the dealership. We received great value on our trades and the vehicles throughout the lot were fairly priced. Mike in the finance department went above and beyond for us, ensuring that we got the best rates. Without asking he went out of his way to have our vehicle certified, which lowered the rate and included a free electronic warranty. We will definitely be recommending this dealer to our friends and family and will purchase from them in the future. More

Excellent management of factory ordered recall Randy Kuehl was very knowledgeable of the recall in question and worked quickly to get my Honda Pilot scheduled for the repair. They are always pleas Randy Kuehl was very knowledgeable of the recall in question and worked quickly to get my Honda Pilot scheduled for the repair. They are always pleasant and efficient in their work. More

Timely and Thorough This dealership is willing to work with your schedule to get you in for service in a timely fashion. They are thorough and make recommendations as NE This dealership is willing to work with your schedule to get you in for service in a timely fashion. They are thorough and make recommendations as NEEDED, not just for the almighty buck. I've owned a Toyota for 25-30 years, and was skeptical when purchasing a Ridgeline. I'm overall very happy with my vehicle and the service provided. More

Painless experience We decided to look at Honda CR-Vs for the first time and had a good experience with the sales staff. Our test drive was thorough and highlighted the i We decided to look at Honda CR-Vs for the first time and had a good experience with the sales staff. Our test drive was thorough and highlighted the important changes for the current model. All features were demonstrated by Tim, and we left feeling like we had all the information we needed to move forward with a purchase. Tim was low-pressure and helpful along the way as we worked to make the deal happen. Highly recommend! In the business office, Bryce was also pleasant and easy-going. He made the process simple and quick. More

Fun Experience I am so thankful that Breck greeted me the day I walked into Randy Kuehl Honda to learn more about what Honda had to offer in a small SUV. It put me I am so thankful that Breck greeted me the day I walked into Randy Kuehl Honda to learn more about what Honda had to offer in a small SUV. It put me at ease when I learned that he has over 10 years experience. He is easy to connect with and most importantly he respected where I was in the car buying process. He gave me the information I needed without pressuring me to discuss price or budget. After some research the HR-V was the vehicle for me. Working with Breck on pricing was a smooth and easy process. Bryce helped me out in finance and he was great to work with too. The entire team was so friendly and easy going that it made the overall experience fun. 5 out of 5 for Breck and the entire team at Randy Kuehl Honda. Proud to be a first time Honda owner. Thanks again Breck! More

Great experience for a returning customer Channing Dirks helped my family again with yet another great experience. This is the 3rd vehicle that we have purchased from him. He is honest, patien Channing Dirks helped my family again with yet another great experience. This is the 3rd vehicle that we have purchased from him. He is honest, patient and no pressure. I will continue to buy our vehicles with his help😀 More

AWESOME!! This was by far the most relaxing and fun experience I have ever had buying a car. Tim was so helpful and worked hard to make sure I got the car I was This was by far the most relaxing and fun experience I have ever had buying a car. Tim was so helpful and worked hard to make sure I got the car I was looking for. From the first phone contact I had with him to the final handshake he was professional, knowledgeable and made the whole experience fun at the same time. I will definitely HIGHLY recommend Randy Kuehl Honda and Tim Carson to anyone looking to buy a new car. Thanks so much!!! More