Randall Reed's Planet Ford - Service Center

Kelli Campbell was very knowledge regarding my vehicle and supported well the service I had requested. She had a very friendly personality and was very accommodating around my schedule. and supported well the service I had requested. She had a very friendly personality and was very accommodating around my schedule. More

I had 2 recalls on my Lincoln Navigator. I called Planet Lincoln & could not have them help me because they were very busy. I called Randall Reed Ford and Kelli Campbell asked the service li I called Planet Lincoln & could not have them help me because they were very busy. I called Randall Reed Ford and Kelli Campbell asked the service line & told I could have the recall done there with help. She was amazing. She gave me the Road Side Assistant 800 number & within 2 hours from calling Kelli my Lincoln Navigator was at Randall Reed Ford. Kelli called me & updated me all through the repair process. She is a great Service Advisor. It shows she really cares about her work & most importantly her clients. Thank you 🙏 Sincerely Mr Mario Ortiz More

Kelli is a great customer service advisor! She always gets my truck in for service and follows up after the service She always gets my truck in for service and follows up after the service More

You are too busy. You wanted to keep my car for up to 7 days to perform an update on my navigation system. That is simply unacceptable. So I canceled the service and t You wanted to keep my car for up to 7 days to perform an update on my navigation system. That is simply unacceptable. So I canceled the service and took my car home. More

Great experience. Ken Riley and Manny Diaz worked as a team to make my new truck buying experience a breeze. Great job! Ken Riley and Manny Diaz worked as a team to make my new truck buying experience a breeze. Great job! More

Staff was helpful and professional. Location was clearly marked and clean. Easy to find. Nice area for customers. Location was clearly marked and clean. Easy to find. Nice area for customers. More

My experience with Quicklane is always pleasant but Joseph and Ricky are my preferred go to employees. I will always get great customer service from either of the 2! Joseph and Ricky are my preferred go to employees. I will always get great customer service from either of the 2! More

Had diesel spilled all over truck made me sick inhaling it through vents of dash it through vents of dash More

Thank you to Kelli for always going above and beyond and ensuring we leave satisfied and happy customers! You truly are thee best! ensuring we leave satisfied and happy customers! You truly are thee best! More

The check in process was wonderfully quick and friendly. But I was disappointed at the selling of snacks and the loud talking between the concession worker and custodian at the counter. It lasted for over But I was disappointed at the selling of snacks and the loud talking between the concession worker and custodian at the counter. It lasted for over 45 minutes and was very annoying when the patrons were trying to work, watch tv, read etc. After receiving my vehicle I noticed that it was not washed. I went back inside asked someone and I was told that they don’t wash vehicles as a courtesy. Ford uses an outside service at the customer’s expense; he then said that they don’t do a good job. I was shocked! Selling snacks and charging customers for a wash, not acceptable. This is my first time owning a Ford, and after experiencing Mercedes and Lexus’s lounges; I feel that more comfortable measures is required. More