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Randall Reed's Planet Ford - Service Center

Humble, TX

4.4
1,251 Reviews

1,251 Reviews of Randall Reed's Planet Ford - Service Center

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July 06, 2023

Richard is the best! He always explains everything, gets the vehicle you're looking for, and keeps you informed as what is next in the process. More

by tommy.kinard53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2023

Awesome Job! Great customer service! Greeted at the door! Comfortable waiting area. Love the Ford Pass points. More

by Syj77338
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John 'JT' Thomas, Brian Smith
July 05, 2023

Very professional and attentive to my needs. Customer service was outstanding. Would recommend to others. More

by hecenriquez70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2023

Great service really friendly customer service was excellent i will recommend anyone to this location More

by 10JANEAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2023

Takes way too long to get a simple service done. Oil change and windshield wipers. More

by JJD77571
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John 'JT' Thomas
July 05, 2023

The service department diagnosed and fixed my problem. Jeff Stapp and his crew are Awesome More

by JHBAILEY52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
July 04, 2023

Mark and his team were great to work with. I appreciated the level of communication given I had to leave my vehicle with them for a few days. Added bonus… they delivered the car back to the ho More

by NICK.DEAVILLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
July 04, 2023

Your service tech left my truck smelling like oil and body odor had to get my truck detail after service. More

by levigaston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John 'JT' Thomas
July 04, 2023

Truck was ready but not received a call. Guy in front was very friendly. Good. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't recall
July 04, 2023

Great service and quick repair after a few days wait to get it seen by by a technician. Kelly was wonderful in keeping me informed. More

by ANNEPALMER2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
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