Randall Reed's Planet Ford - Service Center

Kelli was great to work with. We had an appointment set for 0700 and the truck mostly got in on time. I was disappointed in how long it took even though we had an appointment. 4.5 We had an appointment set for 0700 and the truck mostly got in on time. I was disappointed in how long it took even though we had an appointment. 4.5 hours for new tires and alignment. These are work trucks so time is money. I set appointments as early in the morning so that wait is minimal. Side of the truck had greasy hand prints on it. I have four vehicles that are serviced exclusively in your service department and I drive from Pearland to have them serviced there. So mine and my staffs time is important. More

Easy to work with. Every employee that I met eyes with greeted me even if they weren't associated with my purchase Every employee that I met eyes with greeted me even if they weren't associated with my purchase More

Great customer service and knows how to make a xxxx good deal for what we wanted! deal for what we wanted! More

Mark Mundy was a great help with replacing my 84 month motor raft ($400) batter for F150 That only lasted 13 months. Go figure??????? motor raft ($400) batter for F150 That only lasted 13 months. Go figure??????? More

I’m broken down today 25th got truck out on the 21didn’t replace part like I was told.Can’t get management on phone to discuss the issue. replace part like I was told.Can’t get management on phone to discuss the issue. More

Knowledgeable service techs that look out for the customer best interests. Status updates throughout service visit. customer best interests. Status updates throughout service visit. More

Always friendly and professional. Knowledgeable and answers all my questions (which can be a lot!). Knowledgeable and answers all my questions (which can be a lot!). More

Carlton Cooper comes through for me every time. Prompt pickup and delivery of my trucks and quality service. You need to add him to the list of Service personnel So I can rate him. Prompt pickup and delivery of my trucks and quality service. You need to add him to the list of Service personnel So I can rate him. More

The dealership was clean and everyone said hello when I walked through and was willing to help walked through and was willing to help More

Sale person was great, worked hard to get what we wanted. Financing went well, no concerns. We had an issue with our vehicle being swapped out to have warranty work completed Financing went well, no concerns. We had an issue with our vehicle being swapped out to have warranty work completed More