Randall Reed's Planet Ford - Service Center

Very professional service they took good care of me and they were very friendly and helpful they were very friendly and helpful More

I took my 21 Explorer on Friday for a leaking shock (not a minor leak, it was leaving puddles in my driveway) and also the system recall. On Monday late afternoon, (when I called), I was then notified that a minor leak, it was leaving puddles in my driveway) and also the system recall. On Monday late afternoon, (when I called), I was then notified that the part was on backorder but could pick my vehicle up the next day. Tuesday afternoon I pick up the vehicle and the recall hadn’t been done either. I feel like my car was up at the dealership 4 days for absolutely nothing. I’m not mad about the part. I realize that can’t be helped by Ford. I am however disappointed that I had to do the leg work to find this information out. This is my 3rd purchase from Planet Ford. My car just now has 20,000miles. At the moment I don’t know if I’ll purchase a Ford again. Mainly due to it already needing a service that requires new parts. I have never owned a new vehicle that needed anything done….especially at 20,000 miles. I also understand the service department being busy, but I have never taken advantage of the first free oil change on any of my past 3 vehicles because it takes so long! I feel like something should change in the department. At least check the vehicles brought in on the first day and notify wether the part is in stock or not. Not everyone has the convenience of getting rides to and from. Like me! More

I have purchased several vehicles in the past but this was by far the best buying experience. JJ went above and beyond my expectations. was by far the best buying experience. JJ went above and beyond my expectations. More

I have been going to quick lane in humble for all my oil changes. customer service is awesome. In the morning they have fresh hot coffee incase you have not had coffee. They service the truck in the bot changes. customer service is awesome. In the morning they have fresh hot coffee incase you have not had coffee. They service the truck in the bottom to check for any hidden leaks and make sure you leave knowing your truck/car are family safe to be back on the road. More

The dealership made it easier for me get all of the services done in one location. I really liked the convenience of being able to get after market products and services done for my new 2022 F-350. I services done in one location. I really liked the convenience of being able to get after market products and services done for my new 2022 F-350. I also liked the quality of workmanship and products delivered. More

Service was great tim greeted me with a smile he was awesome I would highly recommend tim awesome I would highly recommend tim More

When I got there right away my service advisor was super friendly and very easy to talk to He called me as soon as mi trucks was ready and was very polite He made me feel that they really want to help me friendly and very easy to talk to He called me as soon as mi trucks was ready and was very polite He made me feel that they really want to help me I really liked that Keep up the Great Work More

Planet 🌎 ford 59 In humble Texas is a Triple Crown dealership because they go above and beyond from the sales department thru there service department please 🙏 keep up the good work dealership because they go above and beyond from the sales department thru there service department please 🙏 keep up the good work More

Service was excellent from Service Advisor all the way thru to and including transportation courtesy van thru to and including transportation courtesy van More

The manager, Mark, is a great guy, almost like family! Darren in sales was very helpful in the purchases of my last four vehicles in the last month. Both of them made my experience at Plant Ford great. Ma Darren in sales was very helpful in the purchases of my last four vehicles in the last month. Both of them made my experience at Plant Ford great. Mark finally got myself and my wife into a Ford vehicle. More