Randall Reed's Planet Ford - Service Center

GM rude condescending has nothing important to say. Talks about his wife when trying to discuss an important issue. GSM used cars doesn’t attend scheduled meetings. Wish I was able to talk to someone Talks about his wife when trying to discuss an important issue. GSM used cars doesn’t attend scheduled meetings. Wish I was able to talk to someone from corporate. 8233528430. Bought 3 cards from Randall Reed ford. Last experience was TERRIBLE. First explorer good then traded for upgrade. Second explorer, transmission went out in less than 30 days. In the shop for 2 months and more. 2 rentals, 7 courtesy vehicles later. Began the process on 3rd explorer, left the parking lot later at closing. Started to hesitate on the drive. Took it home. Got ready to go to work the next morning, same issue. Check engine light came on. Really. I would assume that this issue would have reached the GM since this was a huge issue back to back. But NO it didn’t. The salesmen are in a morning meeting at 9am every morning. This issue should have went up the chain. Called a meeting with GSM. After 4 days now was the day to meet him to discuss the problem. He did not score to the SCHEDULE meeting. That’s unprofessional. Nor did he call or email with an apology. I’ve been in there SO many times. Still nothing. Talked To GM, he knew nothing of the issue. NOTHING. Mike and Markel tried all they could to rectify the issue. Which was not their play but they tried. The used Manager which is no longer there lies allot. LIES. He is not to be trusted. So much more to discuss. I works love to speak to someone from CORPORATE My number 8323528430 More

The staff at Randall Reed in Humble has been superior and very efficient. Kelly has been so great to work with and we have been happy with our service. very efficient. Kelly has been so great to work with and we have been happy with our service. More

Planet Ford took very good care of me when I was in a difficult situation. difficult situation. More

Detailed and to the point services. Better than anyone’s expectations. Awesome work on the vehicle and very timaly Better than anyone’s expectations. Awesome work on the vehicle and very timaly More

CJ was good and explained what had to be done. Listened to me when I also discussed knowing how certain features of the vehicle were to operate. Listened to me when I also discussed knowing how certain features of the vehicle were to operate. More

Tim was great. very responsive. The loaner was so helpful and the department was also great. Very easy and pleasant experience very responsive. The loaner was so helpful and the department was also great. Very easy and pleasant experience More

Great customer service from Kelli Campbell. Got my truck repaired quicker than estimated and was kept updated the whole time. Got my truck repaired quicker than estimated and was kept updated the whole time. More

Mark as always is great and cummicated the whole time. Got it faster then expected. Got it faster then expected. More

I have problems in my car and it’s under warranty when I ask to fix it they said you have to leave your car with us for 7 days only to check the problem and they will not give me any car loaner to use it wh ask to fix it they said you have to leave your car with us for 7 days only to check the problem and they will not give me any car loaner to use it while my car in service And the car under warranty and has problems More

They were unable to fix the problem and offered no alternate solution paths. They even tried to say it was normal. alternate solution paths. They even tried to say it was normal. More