Randall Reed's Planet Ford - Service Center

My service writer was extremely helpful and took very good care of me. This person is the reason I continue to bring my business to Randall Reed's Planet Ford. I worked with Kelly Cambell. good care of me. This person is the reason I continue to bring my business to Randall Reed's Planet Ford. I worked with Kelly Cambell. More

It was amazing with their timing always on it never looked at any other dealership like this one looked at any other dealership like this one More

Service drive was busy but was still greeted right away and my vehicle was written up quickly. I had a complimentary coffee from the cafe and then left my vehicle and was called back same day to tell me it and my vehicle was written up quickly. I had a complimentary coffee from the cafe and then left my vehicle and was called back same day to tell me it was ready More

Awesome service Is nice to be helped right away Every one is Friendly I was in and out of there. one is Friendly I was in and out of there. More

I did not have an appointment but was greeted right away by CJ. He wrote up my truck and was ready the same day. by CJ. He wrote up my truck and was ready the same day. More

Great customer service again! They got me in the loaner I needed and fixed my car promptly and perfectly! They got me in the loaner I needed and fixed my car promptly and perfectly! More

Great experience, service manager and CJ really took care of my issues. Very friendly guys of my issues. Very friendly guys More

Kelli was extremely helpful, and always makes sure we feel at home when coming here for service! feel at home when coming here for service! More

Showed up before 7am to be first in line. Needed an oil change. By 7:10 ish vehicle was in possession of dealership. Was directed to the lobby. I sat there and waited until 9:05 when I was ca Needed an oil change. By 7:10 ish vehicle was in possession of dealership. Was directed to the lobby. I sat there and waited until 9:05 when I was called to make payment for services. Two hours for an oil change is not acceptable. I noticed all shop employees had a meeting at 8am. Not once was I notified or given an update on service. Shop employees show no sense of urgency. Often moping around and moving sluggishly. I sort of wish the window wasn't there to where I could see how de motivated shop employees are. With many other dealerships in the Houston Market, I will definitely explore my options and try my luck elsewhere. More

It will take me more than 15 word minimum to explain my experience I had at your dealership experience I had at your dealership More