Randall Reed's Planet Ford - Service Center

It would take a whole page to explain my many complaints. I feel nothing will ever be done even if I did express my concerns I feel nothing will ever be done even if I did express my concerns More

Joseph @ Quick Lane has taken care of my vehicle(s) for many years. He is a very nice person. Should hire more like this. I just love this young man. many years. He is a very nice person. Should hire more like this. I just love this young man. More

The guys at the quick lube always make sure I’m taken care of. I have always appreciated the service they provide me care of. I have always appreciated the service they provide me More

Friendly, welcoming, and knowledgeable staff all around. Clean and comfortable lobby, makes car shopping easy Clean and comfortable lobby, makes car shopping easy More

Very easy , felt welcomed and comfortable, well taken care of , perfect customer service , awesome experience care of , perfect customer service , awesome experience More

Provided great customer service and treated me like family. No long wait times for the service department. family. No long wait times for the service department. More

Lack of communication from service team. Was told it would take 10 days to connect truck to computer to diagnose issue. After speaking with customer care director I was informed they could p Was told it would take 10 days to connect truck to computer to diagnose issue. After speaking with customer care director I was informed they could pull all this data from the truck directly without the dealership. Scheduled a time to bring in truck for service. After a week of no updates I called back and was told the shop manager was driving it to try and get code to come back on truck. After another week with no update and no mileage increase in ford pass app I called back again to customer care. Was told my truck was still sitting on lot and not in the shop. My truck was 2 weeks old and it was not a priority to anyone but the customer care director. I now have my truck back since nobody was working on it. When picking it up I was told they sent it to diagnostics even though they already had all the error codes. I now have to take it back again when a spot opens up in the shop. If they would have told me this from the beginning I would have been able to enjoy my brand new truck. More

The service was completed in a timely and professional manner. I used the Quick Lane so I did not have to schedule an appointment manner. I used the Quick Lane so I did not have to schedule an appointment More

Very good service from my advisor fast and reliable ,I will continue to use planet ford humble. will continue to use planet ford humble. More

Tim with services department was very professional. He explained everything that was wrong with my car. Great help! He explained everything that was wrong with my car. Great help! More