Randall Reed's Planet Ford - Service Center

Excellent customer service. Jose was punctual, professional, and delivered my vehicle in a timely manner. Jose was punctual, professional, and delivered my vehicle in a timely manner. More

Good experience and prompt service. Had no issues with scheduling an appointment and fixed under warranty issue. Thank you. Had no issues with scheduling an appointment and fixed under warranty issue. Thank you. More

Tim went above and beyond with his customer service. He constantly kept me informed throughout the week on the service repairs. Thank you Tim! He constantly kept me informed throughout the week on the service repairs. Thank you Tim! More

The team lacks attention to detail and I’ve had to revisit for recurring issues multiple times. In addition to that, they have also caused issues due to poor workmanship and quality. The service revisit for recurring issues multiple times. In addition to that, they have also caused issues due to poor workmanship and quality. The service contact has been accommodating, and supportive but the service management fails to follow through on actions committed by the service desk folks. An example is covering rental fees for the lack of having loaners on maintenance issues caused by the technicians. I’ve had to make multiple phone calls to rental agency, ford management folks and waste many hours dealing with their poor attention to detail, communication, and customer service. I love Ford and have had 3 explorers, two from this dealer, but this specific 2020 ST is plagued with reliability issues. Due to that, and having all of these experiences, my next explorer will not be purchased from this location. More

Awesome, fast service. The wait time was accurate. The cafe was a nice place to work while I waited. The wait time was accurate. The cafe was a nice place to work while I waited. More

Great service, was able to fix my issue with my vehicle quickly, and kept me up today on the process quickly, and kept me up today on the process More

Expectations were set. Dropped vehicle off at scheduled time. Tim was very helpful getting my vehicle in and out quickly. Dropped vehicle off at scheduled time. Tim was very helpful getting my vehicle in and out quickly. More

I was cool with letting the dealer keep my vehicle for a week to get a recall done and oil change done as they were busy. I didn’t ask for a shuttle or a rental/loaner car. I arranged my own transport and w week to get a recall done and oil change done as they were busy. I didn’t ask for a shuttle or a rental/loaner car. I arranged my own transport and went without a car for a week. Not to mention this was the second time I had to come back for the same recall. I was messaged my car was ready for pickup. I left work headed over to pick it up only to find that the dealer lost my vehicle which the time it took to find my vehicle made me late returning to work. All of my mirrors were adjusted/changed as well as my driver seat. Not simply moved forward or back the seat was lowered to the ground and reclined back like someone was joy riding. My radio station was changed also. Absolutely ridiculous. I’m not sure how a service dept. would not no that rule number one should be don’t mess with a customers settings. Extremely disappointed and frustrated. More

I don’t know where to begin service is horrible! !! Waited two and a half hours on an oil change. The guy doing the service got into my vehicle with oil on him, no paper or protection. Then he droppe !! Waited two and a half hours on an oil change. The guy doing the service got into my vehicle with oil on him, no paper or protection. Then he dropped my skid plate unnecessarily and found out once I left he put it back on wrong. I’ve been buying oil change packages for years but I will never be back!!!! More

Great service. Very friendly staff in the cafe while I was waiting. Overall it was was a very good experience. Very friendly staff in the cafe while I was waiting. Overall it was was a very good experience. More