Randall Reed's Planet Ford - Service Center

Alignment issue on a leased F150 40k miles. Service has been done at the dealership and on time. Brought in to fix the alignment and rotate tires. Tires were not rotated after bringing in. Service has been done at the dealership and on time. Brought in to fix the alignment and rotate tires. Tires were not rotated after bringing in. Service office says they were but same bad tire is on the right side. No follow up or offer to fix. Additionally, asked for quotes for a new tire and yet to hear back. Alignment issue should not be happening and now I am on the hook for new tires also….Overall very frustrating experience. Would be nice for management to address directly. I’m unsure if I will continue giving my future business to Randall Reed… More

Todd and Jeff along with all the service staff has been great. The sales department upfront no so much. I’m a returning customer wanting to buy a new F150 and have nothing but negative experience with sale great. The sales department upfront no so much. I’m a returning customer wanting to buy a new F150 and have nothing but negative experience with sales. More

Had a great experience with the dealership and they all worked so hard to get my numbers where they needed to be. Thanks! worked so hard to get my numbers where they needed to be. Thanks! More

Been a good experience over the years. I rely on Planet to service my car I rely on Planet to service my car More

The method for communication with the service advisors was difficult. No connection via phone calls and emails were not received. was difficult. No connection via phone calls and emails were not received. More

PROBLEM NOT FIXED! HAD CAR 3 WEEKS! BAD EXPERIENCE FOR SEVERAL REASONS! CALL FOR EXPLANATION! HAD CAR 3 WEEKS! BAD EXPERIENCE FOR SEVERAL REASONS! CALL FOR EXPLANATION! More

The service Center was great very helpful, cooperative and responsive. A pleasure to work with. and responsive. A pleasure to work with. More

I worked with Kelli Campbell as my Service Advisor. Kelli was great to work with. She kept me well informed and assisted me in getting rides from/to your service department. Kelli was great to work with. She kept me well informed and assisted me in getting rides from/to your service department. More

Scheduling and pick up was easy. Team was helpful, attentive, and informative about additional service recommendations, costs, and additional time for services. Team was helpful, attentive, and informative about additional service recommendations, costs, and additional time for services. More

My experience was great and I will always go back. The staff is very friendly and very helpful.. The staff is very friendly and very helpful.. More