Randall Reed's Planet Ford - Service Center

Poor salesmanship. My wife and I visited the Planet Ford 59 with my mother in law and her husband whom was also interested in purchasing a vehicle. I have purchased two My wife and I visited the Planet Ford 59 with my mother in law and her husband whom was also interested in purchasing a vehicle. I have purchased two f150’s from the dealership before. My wife and I owned a Mazda cx9 which was a little tight. So we were interested in a larger Expedition and the in-laws were interested in a Bronco. We were so excited when we arrived at the dealership and when we left we were so down that we through the business cards in the trash as we left out the door. K Riley gave use a very bad experience. He was never present, he answered every call received via cell when we had questions, we were told our children could not participate in the test drive that it was company policy.Long story short you all lost two sales, the fist my in-laws chose a Jeep Gladiator over the Ford Bronco not because it was better, however service and experience. My wife and I chose a Toyota Grand Highlander over the Ford Expedition for the same reason. We all went to two other dealerships who wanted to earn our business and treated us serious and with respect. It will be up for debate when I trade in my Ford F150 if I will do bones with this dealership. More

I’ve been coming to this dealership for years and I’m VERY pleased with their service. My Service Advisor Kelli is wonderful!! VERY pleased with their service. My Service Advisor Kelli is wonderful!! More

Great service from JP and Evan saved the day when I encountered an issue during my visit. encountered an issue during my visit. More

Was pleased with the service on my car. It was fixed in a timely manor. They were curious and easy to work with. They were good help on getting my car to the shop on a tow truck. It was fixed in a timely manor. They were curious and easy to work with. They were good help on getting my car to the shop on a tow truck. More

I first made an appointment for my truck at the end of February. I was told there was a long wait and would need to wait to be called in. My service advisor Steven never once reached back out to me. Every February. I was told there was a long wait and would need to wait to be called in. My service advisor Steven never once reached back out to me. Every time I got any information it was me calling him. He finally told me to bring my truck in a month later and it still took 2 weeks for my truck to even be seen. He told me on 4 separate occasions that while my truck waited for the transmission shop that they would take care of the unintentional tailgate opening recall. Fast forward another month almost, I was promised back my truck on a Thursday and that he would call me when ready..low an behold, Steven went on vacation and passed the ticket to someone else without ever calling me once. When I picked up my truck on a Friday, she informed me that the recall I was told would be done 4 different times.... Never got done. I was unable to drive my truck for 2 months and loaners were never available... Until I went to pick it up and was told I could get one if I wanted to leave it more time for the recall. I have never had an experience as poor at his one with any planet ford. Communication is key and there was zero from Steven. More

Kelli is the best. She talks and treats you with respect. When something is found she explains in detail and if we need to attend to now or if it can wait. We thank her She talks and treats you with respect. When something is found she explains in detail and if we need to attend to now or if it can wait. We thank her for that. More

I trust the service they do to my truck they are very efficient everytime in their job with my truck efficient everytime in their job with my truck More

The service rep was very nice, Jordyn. My only issue is why did I have to drop off my vehicle for almost a week for software update? My only issue is why did I have to drop off my vehicle for almost a week for software update? More

The sales person never responded back to me about the problem I had with the jeep and when I called him he was not willing to help me with the issue so I had to called and asked to speak to a supervisor problem I had with the jeep and when I called him he was not willing to help me with the issue so I had to called and asked to speak to a supervisor and was able to get the issue resolved I was disappointed that the sales person gave me the run around after I brought the jeep these are the ones who give dealerships a bad name it was poor customer service More

We had a great experience! Sales and finance departments were very helpful. I love my new F250. Thank you. Sales and finance departments were very helpful. I love my new F250. Thank you. More