Randall Reed's Planet Ford - Service Center

At least the turn around time to receive my auto repaired back made up a little bit for the very up-setting situation that my car is a 2020 and has had so many problems... I was taken advantage off when I w back made up a little bit for the very up-setting situation that my car is a 2020 and has had so many problems... I was taken advantage off when I was for one reason or another in need of a car and the Salesmsn saw me as the best candidate for this vehicle, which was certified by Fird and have had an accident... all in a report that I got from a site where it shows you the history of the vehicle. I am not sure what the requirements from Ford are to certified vehicles but this is a degrading fact. More

The service was good. I brought my car in for a recall. I was hoping for a same day turnaround but it was a 3 day turnaround. I understand many vehicles were coming in for I brought my car in for a recall. I was hoping for a same day turnaround but it was a 3 day turnaround. I understand many vehicles were coming in for similar parts so I can understand the delay. Also, I wasn't told until I dropped off my car that I may be charged a diagnostics fee of $180. This was not on my radar with either of the two phone calls I made prior to dropping off my car so I was caught off-guard which was not pleasant. The recall notice said "no charge". All worked out and recall was fixed at no charge. More

Thank you for the great customer service. I also would like the thank the techs who worked on my car. I wish I would have got their names. I also would like the thank the techs who worked on my car. I wish I would have got their names. More

My service advisor, Mark Mundy, has gone above and beyond, providing excellent customer service every step of the way! beyond, providing excellent customer service every step of the way! More

They were very nice and on time. My wait time was very short. I am very satisfied. My wait time was very short. I am very satisfied. More

Although I didn't have an issue with the service, the pricing was way too high. I had a new key made and they charged me $409 which included a $49.95 shop supplies/environmental fee. I would not recomm pricing was way too high. I had a new key made and they charged me $409 which included a $49.95 shop supplies/environmental fee. I would not recommend this place given the high pricing. More

I am noticing a sound in the back of my car. I asked about it and they said nothing is wrong. Why am I still hearing a grinding noise if nothing is wrong? I asked about it and they said nothing is wrong. Why am I still hearing a grinding noise if nothing is wrong? More

Everyone I came in contact with was polite and courteous. My service advisor Mark kept me updated on progress because I was a waiter. My service advisor Mark kept me updated on progress because I was a waiter. More

I have nothing to complain about, good to go with no issues. See you next time issues. See you next time More

I don't do reviews. It's a waste of my valuable time and thoughts It's a waste of my valuable time and thoughts More