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Randall Reed's Planet Ford - Service Center

Humble, TX

4.4
1,189 Reviews

1,189 Reviews of Randall Reed's Planet Ford - Service Center

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November 03, 2023

Terrible service, terrible all around. I wouldn't send my worst enemy there. Would not recommend. More

by artishared
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All around
November 03, 2023

Red cap service was nice. Saved my wife from having ro drive behind to pick me up. More

by EDJUNIOR78
Recommend Dealer
Yes
Employees Worked With
Todd Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorena Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Vickers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2023

Service center is always nice and polite. Usually treated soon as I walk in the doors. My vehicle was ready when promised and was explained what maintenance it needed and what was done his vi More

by Lou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wilson
November 01, 2023

The service department at Planet ford 1960. Has always been the best. They have taken care of my car and outdone themselves always striving to give the best service possible. Would defiantly re More

by JSRODRI1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelli Campbell
November 01, 2023

Rondney did a good job helping me get my recall completed in a timely manner More

by CAMERONCLARKE1202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorena Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney bo
November 01, 2023

Lorena and team are transparent and knowledgeable. Lorens and Jose do not approach from a sales technique rather as advisors on what is needed and what is preventative. They communicate the importance More

by Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorena Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2023

Mr Rodney try hard helping me but maybe the mechanics or another issues there don’t support the faces on the service department I’m tired off that situation with my F250 2022 So I sale that truck and m More

by Castrogroupconstruction
Recommend Dealer
No
Employees Worked With
Thanks Mr Rodney I know you try and you be honest person
November 01, 2023

The only thing I can say is WOW! Everyone at the service center is PHENOMENAL!!! More

by Cowboys 0406
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorena Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelli Campbell
October 31, 2023

1. Service Representative: 4 stars 2. Diagnostics: ? 3. I paid for the diagnostics and even though I showed them the receipt from online credit payment they continued to say that I had not paid!!!! The dea More

by MENTAKISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian Allen
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2023

Joseph was great and I couldn’t be more satisfied with the service and turnaround time. More

by FIREBALL57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Faul
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