Back

Randall Reed's Planet Ford - Service Center

Humble, TX

4.4
1,189 Reviews

1,189 Reviews of Randall Reed's Planet Ford - Service Center

Sort by
December 15, 2023

Great knowledgeable associates that give all information about the trucks and how they operate. Thank you for your service. More

by RAYLENE.NOACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Barcenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2023

They worked with me on getting a price I wanted and were friendly the entire process More

by alexander.tran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
December 15, 2023

People are great! They are informed and knowledgeable. What needs to improve on is getting people in for their vehicle recalls. I have recalls that are over a year old More

by JOHNRCHILDERS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these people
December 15, 2023

Four days is too long for check engine repair. Repair work was satisfactory but length of time for the repair was unsatisfactory. More

by ciy3137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Zmidarsic
December 15, 2023

Best Service Department I have ever found! Will not take my F-250 Super Duty anywhere beside Planet Ford 59 as I know I can trust Ms. Kelli Campbell, Service Advisor and everything we be compl More

by SAFETYMAN0191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelli Campbell
December 14, 2023

Very impressive service. Everything promised was done, and completed. Loved getting a loaner- otherwise I would have been on foot! Thank you!! More

by HOLLYG4251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Munday
December 14, 2023

The last recall that was done messed up my sound system. It makes a loud buzzing sound when you turn the wheel far left or right. They said they couldn’t duplicate this which is a lie or they didn’t try. I More

by dustinbridges84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know who worked on the car and don’t remember anyone I felt with a name.
December 14, 2023

Body shop did a great job on my truck. The staff was very helpful and help me with my rent car. More

by DSVOBODA07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorena Barker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Lona
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2023

Great communication from advisor. I will recommend to other friends and family. Thank you for all your help. More

by Raymond.A.Hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2023

My wife and I wasn’t happy with some of the issues we incurred in visiting at this location . More

by jamescollins730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Camron Harris very outstanding salesman 10 star for this young man.
...
46
...