Randall Reed's Planet Ford - Service Center

Basically I was told a service could be performed at quick lane , then I was told it couldn’t and I had to drop my truck off for 8 days in order to get a trailer harness looked at. That is unacceptable. quick lane , then I was told it couldn’t and I had to drop my truck off for 8 days in order to get a trailer harness looked at. That is unacceptable. The customer shouldn’t be without their vehicle that long. More

Not recommending this place to anyone since the last time they serviced my vehicle & a poor job or no job was done in return car stalled almost killed me they serviced my vehicle & a poor job or no job was done in return car stalled almost killed me More

I have had issues with "Death Wobble" in the front of my truck since the end of June 2023. I have had it happen four times and have taken in for service three times since the inital occurance as it reoccur truck since the end of June 2023. I have had it happen four times and have taken in for service three times since the inital occurance as it reoccurs even after servicing. (X3), I have been very patinet but the last time I brougt it in I was told they could not reproduce the effect (it takes specific road condtions to loose control) and that the solution was to just drive it and the next time it occurs just drop it off at the nearest dealership to the site in which the trouble occured. This is the only time in my life I had an unsafe vehicle released from a dealership and basicly told to just take my chances. I was very disappointed. More

This establishment should not be in business they are very unprofessional and they treat costumers like they are dumb, bought a 100k truck , they register on the wrong state and say it’s my problem when very unprofessional and they treat costumers like they are dumb, bought a 100k truck , they register on the wrong state and say it’s my problem when I told them to correct it, what kind of professional place does that ? Also look at the reviews they have giving them lately I will report with dealership to the DMV for sure. More

Service was excellent and the tech was fast will be coming back again soon. Thank you coming back again soon. Thank you More

Car was in shop for 4 days and technician was not able to get to it to determine problem with washer fluid not spraying properly. 70,000 mile maintenance was not performed in this 4 day period either. Serv get to it to determine problem with washer fluid not spraying properly. 70,000 mile maintenance was not performed in this 4 day period either. Service rep (Kelli) was very nice and helpful, though. Picked up car with nothing done to it. More

They go above and beyond to help. A big thank you to Ned, our service consultant and Jeff, his manager. I have nothing but good things to say. A big thank you to Ned, our service consultant and Jeff, his manager. I have nothing but good things to say. More

I called due to my divers side door lock not working on my 2022 F-250 I was told if I dropped it off that night I would get it back the next day! So I dropped what I was doing took it up there and was met my 2022 F-250 I was told if I dropped it off that night I would get it back the next day! So I dropped what I was doing took it up there and was met with I don’t know who told you that we are a week out. The service advisor said he would talk with a manager and see what they could do the next morning and call me! At 4pm. The next day I still haven’t been called! I called and was told he hadn’t got to it yet. I went and picked up my truck and will NEVER take it back there! I will NEVER buy from either of your dealerships again! My family has purchased 6 vehicles there in the last four years and we will never again! More

Compre una garantía extendida por $4800 y por no hacer el servicio en un lugar sertificado como ustedes no me la isieron válida son un fraude servicio en un lugar sertificado como ustedes no me la isieron válida son un fraude More

I will on give 2. 5 star or the off go off on the person that’s in charged. 5 star or the off go off on the person that’s in charged. More