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Randall Reed's Planet Ford - Service Center

Humble, TX

4.4
1,189 Reviews

1,189 Reviews of Randall Reed's Planet Ford - Service Center

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December 21, 2023

The entire staff is so helpful and friendly. From the sales representative, food service, service department, or billing. More

by spencerconley2.71828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Gerber
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2023

Very helpful, took alittle longer than expected. Ill be back for future service. Much better than friendly ford. More

by WISDIXSON
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Morrison
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2023

Took my 2017 Ford Mustang in with yellow wrench light on and vehicle hard shifting. Initial code indicated transmission issue. Transmission team found no problem and referred my car to the engine team. Acco More

by LARRY.DARNELL.DAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Silva
3.0
This rating includes all reviews, with more weight given to recent reviews.
Lorena Barker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Mundy
December 20, 2023

Bought my last five cars here. .. will never spend another dime at this dealership! Parts dept. reps were rude, then the service dept. seemed to be too bothered to help me when I w More

by MARYTAYLOR_101
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who the mane I spoke with was
December 20, 2023

This is the best dealership I ever been. The people are awesome, there are so dedicated More

by ernestoliragalvez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Barcenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan (JP) Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2023

Kelli is awesome! !!! She keeps me informed of the progress of the vehicle and if there are any parts that will be on special order or may cause a delay in being ready. More

by BWHITFILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelli Campbell
December 19, 2023

I went to go get my vehicle diagnosed because I was having a leak from somewhere. They charged me $200 for the diagnosis and told me the incorrect information. My rear main seal was leaking and they to More

by SAMEERSALMAN357
Recommend Dealer
No
Employees Worked With
Employee not listed, he was from the service department.
December 19, 2023

it was very fast and amazing service to get my car serviced for my first time ever going here More

by katy_gisella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2023

Had a great experience with Planet Ford. Salesman was very knowledgeable about the car and did a great job. More

by donjackson74
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Billy Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McKinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Zuniga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2023

Rodney is the best service advisor. I can’t imagine going to anyone else. He is the reason I keep coming back to this location for service. More

by rbarba135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Bogany
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