Randall Reed's Planet Ford - Service Center

I am always satisfied with the excellent service I receive from Plant Ford’s Service Department. Kelli Campbell is always so attentive and responsive. Because of this, I’m really contemplating purchas receive from Plant Ford’s Service Department. Kelli Campbell is always so attentive and responsive. Because of this, I’m really contemplating purchasing by next vehicle from Randall Reed’s Plant Ford. More

It is a dealership that will get you out the door as fast as you come in! as you come in! More

Great service. Just took 2 weeks due to backlog of vehicles to be done ahead of me Just took 2 weeks due to backlog of vehicles to be done ahead of me More

Excellent job on the service that I got that’s why I keep going back going back More

They got me in and out quickly and efficiently. Everyone I encountered was helpful and nice. Everyone I encountered was helpful and nice. More

Great experience. I will be purchasing more in the future. I already ordered one for work. I will be purchasing more in the future. I already ordered one for work. More

Professional in every respect- timely, courteous, friendly , knowledable. Best service in all of the great state of Texas friendly , knowledable. Best service in all of the great state of Texas More

I scheduled my appointment a day before and the took me in first thing in the morning and it was done by 10 as promised. Excellent service from my service advisor. in first thing in the morning and it was done by 10 as promised. Excellent service from my service advisor. More

In was taken care of very well and in a few minutes . I was pleased. I was pleased. More

Had to leave my vehicle for an estimated minimum of 10-14 days before a DIAGNOSIS could be made, with no option of making an appointment to hold my place "in line". Prior to a diagnosis, a loaner car was out days before a DIAGNOSIS could be made, with no option of making an appointment to hold my place "in line". Prior to a diagnosis, a loaner car was out of the question, even though the repair was going to be covered under my top of the line warranty bought directly through Ford. Upon completion of all repairs, I paid what I owed while someone pulled my vehicle around. I walked out and got into my vehicle to find that my windshield had been broken all the way from the driver side to the passenger side right at eye level. No one had even noticed, or if they did they chose to ignore it. I am very glad I did not drive off first, but luckily (haha) for me the break was so blatantly obvious that I couldn't have missed it. Pictures had been taken during drop off, so there was no question when the damage occurred. The repair cost of their at-fault damage required special management approval which took a few days, and then several more days for them to get me an appointment with a third party to replace the windshield. Overall I was without my vehicle for about 3 weeks and spent another 5 driving with a broken windshield. Now that I've had the vehicle back for a few weeks, I've noticed that the dashboard and the center console must have been removed at some point during the repair process because there are now gaps all over where they didn't take care to ensure proper fit up during reinstallation. I'm terribly unhappy with the service center and I will not take my vehicle there again and certainly I will never buy a car from them either. More