Randall Reed's Planet Ford - Service Center

Simply put… Kelly Campbell is the best! !! She informed me of the work being done and even got me a ride home!!! !! She informed me of the work being done and even got me a ride home!!! More

Good communication, loaner vehicle ready and waiting, concerned with resolving warranty issues, greeted in a timely manner. concerned with resolving warranty issues, greeted in a timely manner. More

Knowledgeable on customers vehicles staff is friendly helpful they always take care of their customers helpful they always take care of their customers More

If you’re looking for a car, go check out Cameron at Randall Reeds Planet Ford in Humble Tx. He was awesome. When I tell you i was stressed going through the process but he made it better. HE MADE IT BE Randall Reeds Planet Ford in Humble Tx. He was awesome. When I tell you i was stressed going through the process but he made it better. HE MADE IT BETTER. He’s very knowledgeable and have much patience. Great guy!!! More

This has nothing to do with Kelli in Service, but to the process that she has follow. I purchased the extended coverage on my f250. This truck has had numerous of little things go wrong. door wont open, process that she has follow. I purchased the extended coverage on my f250. This truck has had numerous of little things go wrong. door wont open, trimming on roof falls off, etc. When the truck is taken for service, it is a minimum of one week for ANYTHING. During that time, I am left without a vehicle. The main reason I bought the expensive contract was the simple fact that I would be given a loaner vehicle. Well, this has NEVER happen. I am being told that I need to pay out of my pocket for a sercvice that I paid for with the contract. I do not know why Randall Reed would not pay for this rental as you can not contractually fulfill your obligation of providing me a loaner vehicle. More

Dropped off for recalls to be fixed and an oil change. Was without a car for almost three weeks. Danielle always answered my calls and gave me updates. Was without a car for almost three weeks. Danielle always answered my calls and gave me updates. More

We have bought a lot of company trucks from Planet Ford and Richard Fuller has always taken great care of us with excellent customer service. We'll be back!!! and Richard Fuller has always taken great care of us with excellent customer service. We'll be back!!! More

Great service ! !!! I’m definitely going back. I love that they always explain everything and tell me what is it that I need for my vehicle? 👍 !!! I’m definitely going back. I love that they always explain everything and tell me what is it that I need for my vehicle? 👍 More

One of my tires was put on backwards. A full bottle of air freshener disappeared and I still haven’t received any paperwork of what all was done from Francisco. So I’m not happy at a A full bottle of air freshener disappeared and I still haven’t received any paperwork of what all was done from Francisco. So I’m not happy at all! More

Let me start by saying that this is the third time I visited this place. The first time I came because of a recall. The second time they did not get around to check my car: too busy, I guess. Since the visited this place. The first time I came because of a recall. The second time they did not get around to check my car: too busy, I guess. Since then I noticed their cavalier mentality. They don't need my business. It's the Dealer, I get it. The third time I needed them to check 1 issue but since they had to keep it for 15 days (This, I still don't understand). I had them check the other 2 issues. Therefore, I was given a time frame for each issue: by the end of the week, 5- 7 days, and 15 days accordingly (in that order). I expected to be informed accordingly. It did not happen! I had to call several times. My calls were not returned. Then I found out the "Service consultant" was off the whole week. That week, I was supposed to be informed about the 5-7 days issue. Here I was giving him the benefit of the doubt. Silly me! (to put it nicely). What is the point of the service department to have a direct line if calls are not answered? Soon I learned that calls were only answered when transferred, so that's what I did- no issues there. I did hear from him the day I needed to pick up the vehicle. Also, I was not informed, verbally, about the fact that there was a cost per diagnostic when I dropped off the vehicle. I take some responsibility for that. It is what it is! I needed to have the car looked at. Now, I just hope I don't need to go back to that place!!! LIVE & LEARN! More