Randall Reed's Planet Ford - Service Center

Their service department is backed up for 2 months, so if you plan on taking your car please make sure you have a back up vehicle because they won’t offer you one, since their rentals are backed up over 2 mo you plan on taking your car please make sure you have a back up vehicle because they won’t offer you one, since their rentals are backed up over 2 months! And they don’t plan on telling you this till your vehicle has already been there for almost a week and They don’t call you for updates, More

THE DEALERSHIP AND THE SERVICE CENTER WAS VERY GOOD TOO ME ALWAYS ANSWERED MY QUESTIONS. WONDERFUL SERVIC4E. ME ALWAYS ANSWERED MY QUESTIONS. WONDERFUL SERVIC4E. More

Everything was great and Advisor's were knowledgeable about all the services I needed for mu vehicle. about all the services I needed for mu vehicle. More

The fleet service department was excellent! Mike and his team took care of the problem with my truck and had it back to me way before expected. They were professional and treated me like they Mike and his team took care of the problem with my truck and had it back to me way before expected. They were professional and treated me like they actually appreciated my business. I will definitely refer Planet Ford in Humble to my friends and family. More

Amanda Wade is a superstar…. She understands what customer service really means. Very well done. She understands what customer service really means. Very well done. More

Thank you first and foremost to Mark for making a bad situation, turn out AMAZING! Thank you to Lorena, Jeff, Steven and DeSiree!!! situation, turn out AMAZING! Thank you to Lorena, Jeff, Steven and DeSiree!!! More

Kelli always takes care of me! I schedule time for the maintenance and she is always ready when we get there. Usually has us back on the road very quickly. The sales department I schedule time for the maintenance and she is always ready when we get there. Usually has us back on the road very quickly. The sales department could really take some lessons in how to handle customers from Kelli, Amanda and Lorena! These three ladies is the only reason that this location gets the maintenance on all of my vehicles! And I drive all of the way from Pearland, that should tell you something! More

I had my 2022 Mustang in for the second time to address a wheel hub issue under warranty. Apparently there was a bad batch of hubs put onto the 2022 cars that were not properly lubricated at manufacture, th wheel hub issue under warranty. Apparently there was a bad batch of hubs put onto the 2022 cars that were not properly lubricated at manufacture, this leads to a chirping noise. At the first attempt to have this repaired, Ford’s fix was to lubricate the hub. That attempted remedy lasted about a week and the noise was back. I returned the vehicle to Planet Ford to have the hub replaced (as it should have been in the first place considering it drove over 5000 miles with improper lubrication), more than a week later I picked up it up with no work being done on the vehicle. I was told they couldn’t hear the noise. The car made the noise as I pulled out of the service center and makes it every time the car turns and changes direction. I do not fault the service advisors as they are just doing what they are told, but this is ridiculous, the car has 6000 miles on it, they know what the problem is and they won’t fix it until it gets worse. I am very disappointed. More

Awesome service team and associates. Goes above and beyond to ensure customer satisfaction. Thanks Mrs. KELLI AND JJ. Goes above and beyond to ensure customer satisfaction. Thanks Mrs. KELLI AND JJ. More

Fast and efficient service . Done service within the stated time frame . Great doing business with you. Done service within the stated time frame . Great doing business with you. More