Randall Reed's Planet Ford - Service Center

It was such a pleasure to deal with Kelli. I truly felt she had my best interest at heart and went above and beyond to ensure I was satisfied with the work completed. I will definitely be retu I truly felt she had my best interest at heart and went above and beyond to ensure I was satisfied with the work completed. I will definitely be returning if I need more service in the future and I would highly recommend you go yourself! More

Quick lane is a very good service center, relatively quick service but i had to bring it to their attention that all the fluids were not topped off, so one of the techs went out and serviced it right aw quick service but i had to bring it to their attention that all the fluids were not topped off, so one of the techs went out and serviced it right away. I guess you should always check the work done. It would not be hard for a tech to not do the service correctly or completely because the customer cannot be in the area where the work is being done. Experience has shown this to me on different occasions at multiple businesses. I know, TRUST! Doesn't always work! More

The staff is the best. They are professional and friendly. They are helpful and get the job done. They are professional and friendly. They are helpful and get the job done. More

PLEASE HELP RANDALL REED. I dropped my vehicle off on 12/23/24, and I am still waiting on a loaner vehicle due to a recall that requires my motor to be torn down and a new I dropped my vehicle off on 12/23/24, and I am still waiting on a loaner vehicle due to a recall that requires my motor to be torn down and a new short block to replace. I cannot afford to pay for a rental and the vehicle payment every month. THIS IS UNEXCEPTABLE NOT HAVING A LOANER VEHICLE AFTER ALL THIS TIME. I HAVE BEEN UNDERSTANDING AND NICE BUT NOW I JUST CAN NOT LET THIS GO ANY FURTHER. I AM LOOKING INTO TAKING LEGAL ACTION IF NEEDED. IF YOU ALL LOOK INTO THIS IT IS ON THE 2018 FUSION AND I AM THOMAS. STEVEN BISHOP WOULD KNOW WHO THIS IS AND HOW TO REACH ME IF HE WANTS TO HELP, BUT HE SAYS THERE IS NOTHING HE CAN DO. HE DID OFFER A RENTAL FOR 3 DAYS, BUT I PERSONALLY WOULD HAVE TO PAY THE DIFFERENCE EVERYDAY. IT IS FUNNY HOW THEY ALL SAY THEY ARE HERE FOR YOU IN THE COMMERCIALS BUT IT HAS BEEN 15 DAYS SINCE I DROPPED OFF MY VEHICLE AND NOTHING. NO LOANER JUST THEM TELLING ME THAT IT WILL TAKE UP TO 6 WEEKS FOR REPAIR AND i COULD BE CHARGED FOR A RENTAL IF I NEED A VEHICLE NOW. SMH AND TO THINK I WAS GOING TO TRADE IN MY OTHER FORD FUSION BOUGHT FROM RANDALL REED IN FOR A NEW VEHICLE. More

So I gave a review about how bad the wait for a loaner vehicle was and a salesman called me trying to sell me a new vehicle.....SMH, SMH...... This is just crazy....... vehicle was and a salesman called me trying to sell me a new vehicle.....SMH, SMH...... This is just crazy....... More

Tim is the only reason I keep driving to the opposite side of town to have my truck serviced. He’s the best! side of town to have my truck serviced. He’s the best! More

Took care of my issue and were quick about it. Will be back for sure. Will be back for sure. More

We love this dealership and service. Joseph of Quick lane has helped me for over 20 yrs. I’ll always buy Fords here so that I can have this great service. Joseph of Quick lane has helped me for over 20 yrs. I’ll always buy Fords here so that I can have this great service. More

Very helpful, knowledgeable of vehicles they willing to help customers. I highly recommend Randall Reed help customers. I highly recommend Randall Reed More

The staff is always friendly. I worked with Todd Silva and Rodney. Both very helpful. I will definitely recommend this location I worked with Todd Silva and Rodney. Both very helpful. I will definitely recommend this location More