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Randall Reed's Planet Ford - Service Center

Humble, TX

4.4
1,189 Reviews

1,189 Reviews of Randall Reed's Planet Ford - Service Center

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April 26, 2024

Great customer service I love this place highly recommend I already send all my son’s and daughters there. Thanks guys amazing team work 💕💕🌸🌸 More

by catalina10moe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hervey Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Grissom
April 26, 2024

The service department here is terrible. Lacks customer service basics and always unavailable to provide service in a timely manner. More

by TOMIKAMSMITH
Recommend Dealer
No
Employees Worked With
Shelby
April 24, 2024

Ned was truly amazing! He went above and beyond what any company would pay a employee to do just to make sure he had a happy customer who was taken care of he was extremely More

by SHONTAYLOR444
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ned Shortsleeve
April 24, 2024

Mr.Joseph assistant manager is very professional and transparent with my vehicle whenever I do any type of services. Highly recommended Mr.Joseph. Thank you. More

by dsanchez2628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Faul from Quicklane
April 23, 2024

The service department was very accommodating with being able to repair the recalls. Having the remote technician service the car was incredibly accommodating. More

by GABBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Kyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2024

Kelli Campbell is the best service tech I have ever done business with! Her customer service is unparalleled and it makes me want to keep doing business there. Everyone sells vehicles it’s the follow throug More

by Ryan Cook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelli Campbell
April 20, 2024

Their great with the timing of finishing your vehicle as promised most of the time. More

by MSLAHEARD4738
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark in the service department
April 20, 2024

Our service advisor, Mark Mundy, is the best in providing personal service, awesome follow-up, and doesn’t try to sell services we don’t need. Thank you, Mark! More

by FordFamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Mundy
April 20, 2024

Great customer service. In and out in less time than I expected. Service plans were explained in detail by my service advisor. More

by JERRY.NEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ned, service advisor.
April 19, 2024

Excellent service! Troy Porter was great to work with. Will always come back. Thank you! More

by MELISSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey Porter at Quick Lane
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