Randall Reed's Planet Ford - Service Center

Purchased multiple vehicles from the dealership but haven’t used the service department in a long time. Would not recommend the service department. Your appointment merely places you in line to get a t haven’t used the service department in a long time. Would not recommend the service department. Your appointment merely places you in line to get a technician to look at your vehicle. 2 weeks later they diagnosed the issue and then I waited another month for parts. Got my vehicle back and there is still a problem. Not a good experience. More

Tim was great at getting me updates on my repair. He even found a window button that was broken and had it replaced. He even found a window button that was broken and had it replaced. More

Poor Quality and service! That should sum it up. Excessive wait times 2 months + for simple repairs, poor follow up and lack thereof, and incompetent work that almost immediat That should sum it up. Excessive wait times 2 months + for simple repairs, poor follow up and lack thereof, and incompetent work that almost immediately failed. They couldn't even correctly rotate tires; yes there is a big difference between rotational and non rotational rotations. Bottom line, I wouldn't return, not even to change a sticker on my vehicle, I have 0 confidence that they could even get that right!! More

Constantly ignored . They Made the problem worse . Refuse to fix what they broke. I honestly wouldn’t recommend. They Made the problem worse . Refuse to fix what they broke. I honestly wouldn’t recommend. More

Carlton Cooper is awesome, friendly and always there to help with anything we need anytime we call. help with anything we need anytime we call. More

Answering the phones! We called several times and it was as NO ONE was working that day. No one would answer until finally a answering machine answered so we had to call s We called several times and it was as NO ONE was working that day. No one would answer until finally a answering machine answered so we had to call sales who transferred and still no answer. We then called the main number and they transferred and still no answer. Eventually after maybe the 7th or 8th call to service someone answered. Just a update would have been nice since our truck had been in the shop from tuesday morning at 9am- monday evening at 5pm. No other complaints! More

Randall Reed, Planet Ford is the best in Texas hands down! Professional Customer Service from the Sales Team all up to the Financial Team and above!! down! Professional Customer Service from the Sales Team all up to the Financial Team and above!! More

Salesman was on top of everything. Finance manager is awesome. Will recommend them to our friends and family Finance manager is awesome. Will recommend them to our friends and family More

I enjoy Randall Reed's Planet Ford because I have bought a couple of Vehicles there and enjoy talking to the people who work there. a couple of Vehicles there and enjoy talking to the people who work there. More

Steve Bishop was very helpful. Service department is the best of any Ford dealership I have dealt with. Service department is the best of any Ford dealership I have dealt with. More