Randall Reed's Planet Ford - Service Center

Everyone was absolutely wonderful. Super attentive and always made us feel like a VIP! I will always recommend. Super attentive and always made us feel like a VIP! I will always recommend. More

Jeff Strap and service department hands down the best in the Houston area!! Great Service the Houston area!! Great Service More

We had an issue with our EV and while it took a bit more time than expected, the service guys took ownership of the issue and made it right. Highly recommend Randall Reed service dept. time than expected, the service guys took ownership of the issue and made it right. Highly recommend Randall Reed service dept. More

Joseph was awesome. Made service very easy, he is honest and worked hard to accommodate my schedule Made service very easy, he is honest and worked hard to accommodate my schedule More

Extremely happy with the service we received. They made buying a car super easy. Definitely will buy from this dealership again! They made buying a car super easy. Definitely will buy from this dealership again! More

Such a great team. My vehicle was well taken care of and within the timeframe that was promised! I will definitely be back My vehicle was well taken care of and within the timeframe that was promised! I will definitely be back More

Took truck in on a Tuesday after speaking with advisor Monday. Recall for tailgate and message center showing unnecessary trailer disconnect message. Nothing done for a week with little communication. Had Monday. Recall for tailgate and message center showing unnecessary trailer disconnect message. Nothing done for a week with little communication. Had to have truck so picked it up Monday with nothing done. More

Dealer tells you one thing and does another. Lie to your face. First car broke down. I told them I was not happy with it. They gave me another to try til Friday. Came back Friday to sign papers Lie to your face. First car broke down. I told them I was not happy with it. They gave me another to try til Friday. Came back Friday to sign papers on Second car and cancel first. They said I had to get the first car because they had turned in or finalized first the contract. I refused. I found a policy for 14 days they have give me a car that I am happy with or give my 4,000 down payment back. 3 months later I still had no tags. The whole time they had them. Would not release because of their mess up of $500 from first contract to second contract. So I had to pay that to get my tags. Cynthia was our salesperson. She was the sweetest and trying to help as much as she was allowed. NEVER AGAIN!!!!! More

Tim in the Service Dept. was excellent, with everything that was going on with my vehicle, he has the best customer service. was excellent, with everything that was going on with my vehicle, he has the best customer service. More

Quick and painless. Understood the issue and executed a fix for it. Very clean waiting room that includes a cafe. Understood the issue and executed a fix for it. Very clean waiting room that includes a cafe. More