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Randall Reed's Planet Ford - Service Center

Humble, TX

4.4
1,300 Reviews

1,300 Reviews of Randall Reed's Planet Ford - Service Center

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November 09, 2024

I waited a week just to be told my estimate was 3 times more than necessary to fix my car More

by derrick.woodleyjr
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Timothy in the service department
November 08, 2024

Kelli Campbell is an excellent service writer to work with. She has always been very helpful and has the vehicle ready when she said it would be. More

by crfuller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelli Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2024

Bought used truck. They serviced it and said brakes were replaced. I didn't happen More

by KEITHADAMS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Diaz
3.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2024

It was good. Service department was polite and nice. it was pretty quick so I was happy More

by marcossalazar157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorena Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelli Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 07, 2024

Tim and the service team have always provided excellent service every time! We have bought multiple vehicles from Planet Ford and the service department is the main reason we return. More

by MESHA.NOBLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stuart McKenry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McKinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guy Guidry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim is the service department.
November 06, 2024

Todd is always professional. Car was ready when they said it would be. Car returned clean and in same condition as when dropped off. More

by cabbright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Silva
November 05, 2024

Great service with even better people. Their ability to compete on pricing is also the best in the Houston area. More

by MMCNEIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hervey Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Harvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McKinnon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2024

I do not want to do this so I am entering words to hit the More

by DWAYNE19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelli Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2024

They were thorough and prompt and kept in communication with me about the issue. Shawna Viola was the one who kept in contact with me and I appreciated her updates. The tech was there in the day that she s More

by KATELYNKELLNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawna Viola- 10 stars!
November 02, 2024

I would NEVER do business with you racist people again. Please cease and desist all contact with me via phone, email or mail. Please and Thank you. More

by TRENAJOSEPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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