Randall Reed's Planet Ford - Service Center

2011 Ford Fiesta transmission issue Amanda the service advisor was very knowledgeable and helpful. She was aware of previous cars with the same issue and basically was upfront. I was exp Amanda the service advisor was very knowledgeable and helpful. She was aware of previous cars with the same issue and basically was upfront. I was expecting the car to be there at least a week. Dropped it off early Friday and was ready Monday morning! Thank goddess transmission control module was still under warranty! More

Oil Change - Check Engine Light August 02, 2019: I took my 2017 Platinum Ford Explorer in for a oil change at Planet 🌎 Ford on 59. Oil change is FREE per my maintenance agreement, N August 02, 2019: I took my 2017 Platinum Ford Explorer in for a oil change at Planet 🌎 Ford on 59. Oil change is FREE per my maintenance agreement, No Problem! There is a hour wait, No Problem. I looked around at all the new vehicles in stock. Great 👍! They finally come get me after about 2 hours. Your SUV is ready, however the Check Engine Light is on now, wasn’t on when I brought it in. Service writer told me I could bring it back after the weekend to have it checked out. It would take all day and would cost a little over $400.. I was not satisfied with that so I left. I have a mechanic I’ve been using for 30 years. I told him the history, I asked for him to check it for me. I WENT IN FOR A OIL CHANGE, THE OIL SENSOR WAS THE CAUSE OF THE CHECK ENGINE LIGHT! Coincidence maybe but I don’t think so. My point of this review is to tell everyone to get a SECOND OPINION or DIAGNOSIS if something does not seem right,after all it’s your money 💰 and your vehicle. Conclusion: There was nothing wrong with my Explorer and I didn’t waste a day & $400 for nothing. Hope this helps someone else. No employee names mentioned because I don’t know who did the oil change. Thanks RC McGee More

Good job I had to visit twice because I was sent to the express service which was going to take longer so I came back, afterwards the job was done faster than I had to visit twice because I was sent to the express service which was going to take longer so I came back, afterwards the job was done faster than expected, Thanks. I did ask about a recall and JT told it may take a couple of days, I don't know why, it's a software update. More

Service done in timely manner Yes, I felt like my car would get the best work done on it here correctly, and knew they knew all about a Ford Escape. Yes, I felt like my car would get the best work done on it here correctly, and knew they knew all about a Ford Escape. More

Recall It's good to call ahead of time, but once parts were finally in they were great - dropped off car in the morning, they have a shuttle service to get y It's good to call ahead of time, but once parts were finally in they were great - dropped off car in the morning, they have a shuttle service to get you to work, they fixed my door panel for free as well as recalls, and brakes. More

Car service and workers were great, they got me in and out super fast in a friendly manner. Will definitely keep coming back! Great service! and workers were great, they got me in and out super fast in a friendly manner. Will definitely keep coming back! Great service! More

2018 F450 This is the 3rd time my truck has been in the shop for the same thing and every time the service department is very nice and accommodating getting my This is the 3rd time my truck has been in the shop for the same thing and every time the service department is very nice and accommodating getting my truck back very quickly. Nick Lang is a great service person however the sales manager I delt with never got back with me about purchasing a new truck and trading in this lemon. More