Randall Reed's Planet Ford - Service Center

Serious about commitment to the customer service needs and satisfaction of work on their vehicle and satisfaction of work on their vehicle More

Excellent service and personnel. Thank you for your fast and excellent services you gave me on my 2020 Ford Escape SE. Thank you for your fast and excellent services you gave me on my 2020 Ford Escape SE. More

Have always got great service JT has always taken care of my needs have always gotten great service my needs have always gotten great service More

Kelli Campbell was the individual that helped me out. She never made me feel rushed and she made sure I knew what was going on. Her ability to connect with her customers really shows she loves what she d She never made me feel rushed and she made sure I knew what was going on. Her ability to connect with her customers really shows she loves what she does. She kept me updated at all times and made me feel at ease during the entire process. I've had to deal with dealerships before and the experience was always poor. I went in with the expectation that I was going to have a difficult time. However, her upbeat attitude and knowledge really exceeded all expectations and I really appreciate her for helping me through the process. More

Good and quick installation after I found and purchased the part you could not find the part you could not find More

Excellent service. They follow up to make sure your visit was a good one. Thank you. They follow up to make sure your visit was a good one. Thank you. More

Bad customer service. Kept my car for way too long to tell me they scanned it and couldn’t find anything. Just lazy mechanics now a days. Told them exactly what was wrong, Kept my car for way too long to tell me they scanned it and couldn’t find anything. Just lazy mechanics now a days. Told them exactly what was wrong, that I hit something and it turned my radar. Doesn’t take a computer to tell them that. Got my tires rotated as well, wheel feels stiff, it pulls and now whenever I go up an incline driveway or over speed bumps there is a rattling or clunking noise from the rear, maybe the axle. Go get ripped off somewhere else, you won’t be disappointed avoiding this place. More

Was at Planet Ford in Humble on 4/12/22 for a Six Pack oil change. Denisha Dickey met me at the door and welcomed me like a professional... that's what I expect since I am retired from the customer servic oil change. Denisha Dickey met me at the door and welcomed me like a professional... that's what I expect since I am retired from the customer service industry myself. She kept me informed on any updates during my short wait in the very nice Cafe / waiting room. Honorable mention also goes to Maria in the Cafe as well. More

Rude Parts Department AssociatesWhen I placed and order Rude Parts Department Associates When I placed and order for a part, the associate barely engage with me. He even seem to be bored for having to help Rude Parts Department Associates When I placed and order for a part, the associate barely engage with me. He even seem to be bored for having to help me. He just grabbed the invoice and it to me. So instructions on what to do nor what to expense once the part arrived. He just gave me a blank stare until I walked away. When I went to pick the ordered part, same associate was upset because I dint bring the invoice. I had to walk him through different options to locate my order because his initiative to located my part was nonexistent. The associated next seems very bothered to be helping out the other customer. More