Randall Reed's Planet Ford - Service Center

I scheduled my first oil change that was free I had Tim as my Service advisor got there and there were a line of trucks on the drive, I go in an check in and Tim, is there checking in customers with appoin as my Service advisor got there and there were a line of trucks on the drive, I go in an check in and Tim, is there checking in customers with appointments mine was for 7.21.25 at 9:45am, He tells me that it would be at least a 1-2 hour wait before the can service my jeep. So he refers me to the service area across the street in which I go and the guy there tells me it would be a 2 hour wait and will probably be after lunch before they can change my oil on my Jeep. I find this to be unsatisfactory due to I had to take off of work and come in since they do not offer Saturday hours or later hours than in the am. More

First they sold me a car with thread bare tires. I wanted to check under the car before I bought it, but they wouldn’t let me. I went to do a rotation when I was changing the oil (less than 5 weeks I wanted to check under the car before I bought it, but they wouldn’t let me. I went to do a rotation when I was changing the oil (less than 5 weeks after I bought the vehicle) and found the unsafe tires. The dealership said it was sold as is and passed their safety inspection. I went and replaced the tires, had my alignment checked before the new tires were put on and the alignment was perfect so it couldn’t have been an alignment issues that caused excessive wear in the few weeks I had owned the car. So do not trust any used cars they’re selling. Fast forward to today, July 22, 2025. I ordered parts for my car through the official Ford website to pick them up at the dealership to avoid spending an insane amount of money on shipping fees. I get there and only one part is at the dealership. So I double check, I did in fact order two parts. Where’s the other one? It was never ordered according to the guy working the parts counter. I asked what he meant since I ordered 2 parts and have the invoice confirming this. “When an order is placed online, one of our employees has to order the parts to be shipped here”. So for some reason instead of handling it using the official website, the dealership inserts themselves as a middle man. What is the dealership going to do to fix this? Nothing. They aren’t going to ship the other part to my house since they messed up. They aren’t going to put the parts in for me since they messed up. They aren’t going to refund the part or discount it because they messed up. This part is only sold from ford, none of the local shops carry it and even places like rock auto don’t have it. Your only option is to go through ford. If you can avoid it, don’t use this dealership for parts or used cars. More

Great service and friendly staff. Efficient service and wait times. Quality work and take is taken for each customer. Efficient service and wait times. Quality work and take is taken for each customer. More

Called up to the dealership and was able to get an appointment same day, speedy and efficient. Appreciate it appointment same day, speedy and efficient. Appreciate it More

Elisa my service advisor was very attentive and responsive. She did a great job. I’ll be back. responsive. She did a great job. I’ll be back. More

ery helpful, knowledgeable of vehicles they willing to help customers. I highly recommend Randall Reed help customers. I highly recommend Randall Reed More

Very slow turn around and poor communication took two weeks to get my vehicle back from them for a second time with the same problem now they did warranty the service and offered a loaner vehicle which I weeks to get my vehicle back from them for a second time with the same problem now they did warranty the service and offered a loaner vehicle which I was grateful for. More

Kelli Campbell is Always competent , informative and follows up well. Highly recommended. She is my go to Advisor when I need honest straightforward answers. Christ Thompson was exceptional in repairing follows up well. Highly recommended. She is my go to Advisor when I need honest straightforward answers. Christ Thompson was exceptional in repairing my air conditioner. More

Service is fast and professional, all very great to work with. been coming here for over 10 years now. with. been coming here for over 10 years now. More

Service dept is professional, friendly and genuinely interested in giving you the best experience and service. interested in giving you the best experience and service. More