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Randall Reed's Planet Ford
Humble, TX
2,806 Reviews
Multi-time consecutive Ford Triple Crown winner, Randall Reed's Planet Ford in Humble (serving Houston, Katy, Kingwood, Atascocita & Conroe areas) takes great pride in providing award-winning customer service. When you choose Planet Ford on Hwy. 59, you can rest assured you're "dealin'" with the best. Planet Ford is a multiple award-winning dealership that's earned Ford's top honors and accolades including a dozen consecutive Triple Crowns, consecutive President's Awards, Ford One Elite, Ford 100 Club Awards, Partners in Quality and the FCSD Premier Club Award. The Better Business Bureau (BBB) also has recognized them with an award for excellence. Come experience the Randall Reed difference! Planet Ford in Humble, TX offers New Ford Cars, including the Ford Mustang; New Ford SUVs: Escape, Edge, Explorer, Expedition; Ford Bronco, Bronco Sport; and trucks F-150, F-250, F-350, Super Duty, SuperCrew, SuperCab, Ranger, Maverick. We also have a large selection of pre-owned certified Ford cars, SUVs, and trucks. Planet offers fleet/commercial sales. Plus, Planet Ford's used vehicle selection is huge, including tons of Value Max used vehicles under $20k.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,806 reviews
January 28, 2024
I hate this place w a passion, their customer service skills are a joke. Unless you threaten them to talk to their supervisors they dont care about you. Dont shop here. Go to the spring location instead. skills are a joke. Unless you threaten them to talk to their supervisors they dont care about you. Dont shop here. Go to the spring location instead. They seem to care a little bit more. More
by CIDCABRERA
Verified Customer
January 28, 2024
Thank you for all your help. It was definitely a better experience this time then the first time. It was definitely a better experience this time then the first time. More
by IVAN8185DJK
Employees Worked With
January 27, 2024
Very friendly service and waiting time was decent, I was kept updated on recommendations and estimated time of service. In regards to express plus, one suggestion would be to allow customers to schedule the kept updated on recommendations and estimated time of service. In regards to express plus, one suggestion would be to allow customers to schedule the time vs first come first serve, this makes for a true express service experience! Also, it would be great if there was a quick drive wash (thought that was included), used Toyota for 15 years and after oil change they always did this. More
by ahammonds105
Employees Worked With
I forgot his name but he was great.
January 26, 2024
When the truck was delivered i asked the sales rep to take a snapshot of the odometer and send it to me which he did not! I also told him that the truck was not to be driven until I arrived at the dealer take a snapshot of the odometer and send it to me which he did not! I also told him that the truck was not to be driven until I arrived at the dealership later that day. When I got to planet Ford the truck had 18 miles on it but the service records from the wheel lock installation show 5 miles on the odometer!!! That means that either my truck was taken for a joyride or used by the dealership for a demo/test drive against my explicit instructions!!! What a bunch of jerks! I will never do business with Planet Ford again...period! More
by mbrown210
Employees Worked With
Other Employees :
Darren Urie-Sales rep 3 stars - did not inform me of additional added costs which I had removed during closing
January 25, 2024
Always a good experience. Pleasant staff, knowledgeable technicians. Timely quality work is completed. I highly recommend Pleasant staff, knowledgeable technicians. Timely quality work is completed. I highly recommend More
by MGBUTLER1993
Employees Worked With
January 25, 2024
I have bought a few trucks from this dealership and have had good experiences here had good experiences here More
by aagriffiths7
Employees Worked With
