Randall Reed's Planet Ford

Took my EDGE in for a noise, , they did many things maintenance wise, 2 days later got car back noise still there -$1601 in my pocket… Took it back, they now said the transmission was bad, would set m maintenance wise, 2 days later got car back noise still there -$1601 in my pocket… Took it back, they now said the transmission was bad, would set me back $6,000 Took car to Mazda traded in for new CX6. It’s importent this was my 3rd Edge… Anderson Ford was bad but Planet Ford is way worst… called Ford customer service in Detroit and the refunded me $640 Enf of story. No more Fords for me and you know my advise to friend and family…..!!! More

Very helpful staff got we need super fast best Dealership in Houston Tx. L will highly recommend. in Houston Tx. L will highly recommend. More

Kelli Campbell is the best. She communicates throughout the process. The work is done right and delivered on time. She communicates throughout the process. The work is done right and delivered on time. More

Great service brought my suv al the way to Stonewall Texas & pick up my 2 trade ins very good sales men Texas & pick up my 2 trade ins very good sales men More

I must admit that the customer service experience is fantastic and that Joseph is a man of his word. He said he would find the problem with my truck, and after 2 days 2 shops it was fixed. He and the e fantastic and that Joseph is a man of his word. He said he would find the problem with my truck, and after 2 days 2 shops it was fixed. He and the entire crew at fastlane are the perfect example of excitement customer service experience. I highly recommend this team for your automotive service needs. More

bought a 2021 ranger. it has a screwed up transmission, they know it but wont fix it. they told me to purchase a ford warrenty program and wait a month and steven said he it has a screwed up transmission, they know it but wont fix it. they told me to purchase a ford warrenty program and wait a month and steven said he would fix it then. they knew this truck had a jacked up transmission, and sold it to me anyway. lindi, a really nice woman that works there tried to help me get it fixed but steve, could care less,i cant stand any of the managers that work at randle reed , i do like lindi., she did all she could do. but in the end they handed me the keys and said , come back after weekend and buy a 100 dollar service policy and in a month steve said he would tear into and fix it, they should fix it anyway cause they knew it was jacked up when they sold it to me . More

My truck had 600 miles on it when it started leaking fluids. The service department took my concerns seriously and handled it quickly. fluids. The service department took my concerns seriously and handled it quickly. More

I have been working with Steven on servir department and he is been doing an awesome job . I appreciate his help he is been doing an awesome job . I appreciate his help More

Completed the transaction in a timely manner, as it was cash transaction. Have been a Ford product, user for 25 years or more. Impressive design with the eco boost design, Technology features tha cash transaction. Have been a Ford product, user for 25 years or more. Impressive design with the eco boost design, Technology features that are 1st class. More

We were overall pleased. Mo was a great salesman. I don’t know anyone that enjoys dealing with buying a new car. We were pleased with the way everything turned out. Mo was a great salesman. I don’t know anyone that enjoys dealing with buying a new car. We were pleased with the way everything turned out. More