Randall Reed's Planet Ford

You are too busy. You wanted to keep my car for up to 7 days to perform an update on my navigation system. That is simply unacceptable. So I canceled the service and t You wanted to keep my car for up to 7 days to perform an update on my navigation system. That is simply unacceptable. So I canceled the service and took my car home. More

Mr. Ken the sales rep and Manny were awesome in helping me throughout my purchase!! me throughout my purchase!! More

Ford gave me the reward points for purchasing a new ford bronco and then took them away in less than two weeks later. When I asked about the finance director person states that happens when they give a disc bronco and then took them away in less than two weeks later. When I asked about the finance director person states that happens when they give a discount on the maintenance plan but the finance advisor is suppose to inform the buyer of this. I told him that never happened, he assured me that he would watch the video and get back with me, to this day I have not ever heard back from him!!! This is a shame because we have purchased several new vehicle from planet ford on 59. This may lead us to take our business elsewhere. More

Staff was helpful and professional. Location was clearly marked and clean. Easy to find. Nice area for customers. Location was clearly marked and clean. Easy to find. Nice area for customers. More

My review is based on the service and follow up by your service writer Kelli.. she is simply amazing! I will bring my vehicles in to your dealership simply because of her. On a recent out of sate trip we e service writer Kelli.. she is simply amazing! I will bring my vehicles in to your dealership simply because of her. On a recent out of sate trip we encountered a problem in a strange city during rush hour on a Friday. I called Kelli and she was instrumental in solving our problem and getting us back on the road! More

I had 2 recalls on my Lincoln Navigator. I called Planet Lincoln & could not have them help me because they were very busy. I called Randall Reed Ford and Kelli Campbell asked the service li I called Planet Lincoln & could not have them help me because they were very busy. I called Randall Reed Ford and Kelli Campbell asked the service line & told I could have the recall done there with help. She was amazing. She gave me the Road Side Assistant 800 number & within 2 hours from calling Kelli my Lincoln Navigator was at Randall Reed Ford. Kelli called me & updated me all through the repair process. She is a great Service Advisor. It shows she really cares about her work & most importantly her clients. Thank you 🙏 Sincerely Mr Mario Ortiz More

We absolutely love working with JP. He's a great asset to the team and any dealership would be fortunate to have him. He's a great asset to the team and any dealership would be fortunate to have him. More

Overall okay. Wish finance was a bit friendlier since they are reviewing paperwork and taking money but is what it is they are busy. Salesman was okay few about ve Wish finance was a bit friendlier since they are reviewing paperwork and taking money but is what it is they are busy. Salesman was okay few about vehicle did his best for what we wanted. He kept upping our down-payment. Not cool but we made it work in the end More

Thank you to Kelli for always going above and beyond and ensuring we leave satisfied and happy customers! You truly are thee best! ensuring we leave satisfied and happy customers! You truly are thee best! More

My experience with Quicklane is always pleasant but Joseph and Ricky are my preferred go to employees. I will always get great customer service from either of the 2! Joseph and Ricky are my preferred go to employees. I will always get great customer service from either of the 2! More