Randall Reed's Planet Ford

Excellent experience buying my Ranger Joseph Baker made my buying experience easy and enjoyable. He treated me with respect and exhibited excellent customer service skills. Kevin and Youse Joseph Baker made my buying experience easy and enjoyable. He treated me with respect and exhibited excellent customer service skills. Kevin and Yousef were also helpful and very pleasant. Joseph and Yousef stayed with me late into the evening until I drove away, which impressed me. More

Not an easy place to purchase a truck I purchased a 2019 truck from Planet Ford and it took literally ALL day. It was the slowest process that I've ever experienced purchasing a vehicle. I purchased a 2019 truck from Planet Ford and it took literally ALL day. It was the slowest process that I've ever experienced purchasing a vehicle. Several times I thought about just getting up and walking out, but because of the time I had already invested, decided to stay. If I had it to do over again, I wouldn't purchase a vehicle from them. The financing took way too long. My wife and I have perfect credit, but wanted my wife to be the primary person on the loan. The finance guy couldn't seem to understand this and tried to sneak in the paper work showing me as the primary person. That's when I should have left, because it took several extra hours. The truck and the sales staff are great. I felt I got a fairly good deal, but I should have negotiated better. One additional complaint is that they are telling me it will take 2 months to get my plates. WHY? It just seems that Planet Ford made this entire process very difficult. More

Awesome Service Amanda and your team hit a homer in in my book I came to Houston for a medical appointment, on the way my truck had an issue. I called Amanda and told Amanda and your team hit a homer in in my book I came to Houston for a medical appointment, on the way my truck had an issue. I called Amanda and told her I need to get back home. They had my truck fixed in a matter of hours. Thanks for the great service. Charles More

Great service did everything they could to help. Second vehicle purchased from them this year would definitely return. Byron our sales guys did a great job did everything they could to help. Second vehicle purchased from them this year would definitely return. Byron our sales guys did a great job More

Oil change Went in for basic oil change, I rated 4 stars instead of 5 is because they forgot to change the oil change reminder sticker which I didn't notice unti Went in for basic oil change, I rated 4 stars instead of 5 is because they forgot to change the oil change reminder sticker which I didn't notice until after I had left, also it would be nice if the waiting area had complimentary coffee and beverages and WiFi like other dealerships. More

Best car experience EVER! After researching I went in and was simply blown away by the knowledgeable staff . They were patient and kind to this not so savvy technology woman. After researching I went in and was simply blown away by the knowledgeable staff . They were patient and kind to this not so savvy technology woman. MARIO MENJIVAR More

New F150 purchase Great, quick experience. Have shopped this dealership for many years. Byron was easy to work with and had my vehicle waiting for me upon my arrival. Great, quick experience. Have shopped this dealership for many years. Byron was easy to work with and had my vehicle waiting for me upon my arrival. More

Trouble with my sync system My service advisor was very courteous and attentive. He called every day for progress report. I was extremely satisfied with my overall support. It My service advisor was very courteous and attentive. He called every day for progress report. I was extremely satisfied with my overall support. It is very helpful to have onsite car rental as well More

Mr Jeff Stapp and his crew are excellent. From sales, Guy Guidry, to Service, Jeff Stapp, the experience at Randle Reed Ford in Humble has been outstanding. Both these two folks are the best. From sales, Guy Guidry, to Service, Jeff Stapp, the experience at Randle Reed Ford in Humble has been outstanding. Both these two folks are the best. All my needs were taken care of and I was always provided with a loaner vehicle so as I wasn’t ever without a way to get around. More