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Randall Reed's Planet Ford
Humble, TX
2,914 Reviews
Multi-time consecutive Ford Triple Crown winner, Randall Reed's Planet Ford in Humble (serving Houston, Katy, Kingwood, Atascocita & Conroe areas) takes great pride in providing award-winning customer service. When you choose Planet Ford on Hwy. 59, you can rest assured you're "dealin'" with the best. Planet Ford is a multiple award-winning dealership that's earned Ford's top honors and accolades including a dozen consecutive Triple Crowns, consecutive President's Awards, Ford One Elite, Ford 100 Club Awards, Partners in Quality and the FCSD Premier Club Award. The Better Business Bureau (BBB) also has recognized them with an award for excellence. Come experience the Randall Reed difference! Planet Ford in Humble, TX offers New Ford Cars, including the Ford Mustang; New Ford SUVs: Escape, Edge, Explorer, Expedition; Ford Bronco, Bronco Sport; and trucks F-150, F-250, F-350, Super Duty, SuperCrew, SuperCab, Ranger, Maverick. We also have a large selection of pre-owned certified Ford cars, SUVs, and trucks. Planet offers fleet/commercial sales. Plus, Planet Ford's used vehicle selection is huge, including tons of Value Max used vehicles under $20k.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,914 reviews
August 30, 2019
New F150 purchase Great, quick experience. Have shopped this dealership for many years. Byron was easy to work with and had my vehicle waiting for me upon my arrival. Great, quick experience. Have shopped this dealership for many years. Byron was easy to work with and had my vehicle waiting for me upon my arrival. More
by kcloud
Employees Worked With
Byron Nelson
August 30, 2019
Not an easy place to purchase a truck I purchased a 2019 truck from Planet Ford and it took literally ALL day. It was the slowest process that I've ever experienced purchasing a vehicle. I purchased a 2019 truck from Planet Ford and it took literally ALL day. It was the slowest process that I've ever experienced purchasing a vehicle. Several times I thought about just getting up and walking out, but because of the time I had already invested, decided to stay. If I had it to do over again, I wouldn't purchase a vehicle from them. The financing took way too long. My wife and I have perfect credit, but wanted my wife to be the primary person on the loan. The finance guy couldn't seem to understand this and tried to sneak in the paper work showing me as the primary person. That's when I should have left, because it took several extra hours. The truck and the sales staff are great. I felt I got a fairly good deal, but I should have negotiated better. One additional complaint is that they are telling me it will take 2 months to get my plates. WHY? It just seems that Planet Ford made this entire process very difficult. More
by Gregg
Employees Worked With
Brian Robinson, Byron Nelson
August 30, 2019
Awesome Service Amanda and your team hit a homer in in my book I came to Houston for a medical appointment, on the way my truck had an issue. I called Amanda and told Amanda and your team hit a homer in in my book I came to Houston for a medical appointment, on the way my truck had an issue. I called Amanda and told her I need to get back home. They had my truck fixed in a matter of hours. Thanks for the great service. Charles More
by Charles
August 30, 2019
Great service did everything they could to help. Second vehicle purchased from them this year would definitely return. Byron our sales guys did a great job did everything they could to help. Second vehicle purchased from them this year would definitely return. Byron our sales guys did a great job More
by Rvcwc05
Employees Worked With
Byron Nelson
August 29, 2019
Trouble with my sync system My service advisor was very courteous and attentive. He called every day for progress report. I was extremely satisfied with my overall support. It My service advisor was very courteous and attentive. He called every day for progress report. I was extremely satisfied with my overall support. It is very helpful to have onsite car rental as well More
by Ones
Employees Worked With
Nick Lang, Brian Smith
August 29, 2019
Mr Jeff Stapp and his crew are excellent. From sales, Guy Guidry, to Service, Jeff Stapp, the experience at Randle Reed Ford in Humble has been outstanding. Both these two folks are the best. From sales, Guy Guidry, to Service, Jeff Stapp, the experience at Randle Reed Ford in Humble has been outstanding. Both these two folks are the best. All my needs were taken care of and I was always provided with a loaner vehicle so as I wasn’t ever without a way to get around. More
by Roscoe Petersen 2013
August 28, 2019
Flawless Planet Ford continues to earn my business because of its incredible team. From the moment you enter their facility to well after you drive off in your Planet Ford continues to earn my business because of its incredible team. From the moment you enter their facility to well after you drive off in your new vehicle they are right there ensuring you are taken care of. Planet Ford is my and will remain my Ford Dealer.... More
by Applmicg
Employees Worked With
Other Employees :
Nikki Lacey, Ian Stegman, Greg Stegman, Byron Nelson
August 27, 2019
Oil Change - Check Engine Light August 02, 2019: I took my 2017 Platinum Ford Explorer in for a oil change at Planet 🌎 Ford on 59. Oil change is FREE per my maintenance agreement, N August 02, 2019: I took my 2017 Platinum Ford Explorer in for a oil change at Planet 🌎 Ford on 59. Oil change is FREE per my maintenance agreement, No Problem! There is a hour wait, No Problem. I looked around at all the new vehicles in stock. Great 👍! They finally come get me after about 2 hours. Your SUV is ready, however the Check Engine Light is on now, wasn’t on when I brought it in. Service writer told me I could bring it back after the weekend to have it checked out. It would take all day and would cost a little over $400.. I was not satisfied with that so I left. I have a mechanic I’ve been using for 30 years. I told him the history, I asked for him to check it for me. I WENT IN FOR A OIL CHANGE, THE OIL SENSOR WAS THE CAUSE OF THE CHECK ENGINE LIGHT! Coincidence maybe but I don’t think so. My point of this review is to tell everyone to get a SECOND OPINION or DIAGNOSIS if something does not seem right,after all it’s your money 💰 and your vehicle. Conclusion: There was nothing wrong with my Explorer and I didn’t waste a day & $400 for nothing. Hope this helps someone else. No employee names mentioned because I don’t know who did the oil change. Thanks RC McGee More
by Curtis748
Employees Worked With
I don’t remember the name of the service writer, but she was very nice to me.
August 27, 2019
2011 Ford Fiesta transmission issue Amanda the service advisor was very knowledgeable and helpful. She was aware of previous cars with the same issue and basically was upfront. I was exp Amanda the service advisor was very knowledgeable and helpful. She was aware of previous cars with the same issue and basically was upfront. I was expecting the car to be there at least a week. Dropped it off early Friday and was ready Monday morning! Thank goddess transmission control module was still under warranty! More
by eugene65
Employees Worked With
August 27, 2019
Good job I had to visit twice because I was sent to the express service which was going to take longer so I came back, afterwards the job was done faster than I had to visit twice because I was sent to the express service which was going to take longer so I came back, afterwards the job was done faster than expected, Thanks. I did ask about a recall and JT told it may take a couple of days, I don't know why, it's a software update. More
by canhopper
Employees Worked With
John 'JT' Thomas
