Randall Reed's Planet Ford

DO NOT BUY HERE. INCOMPETENT CUSTOMER SERVICE. HORRIBLE BUYING SYSTEM. VERY SLOW FOLLOW UPS. THE GENERAL MANAGER AND SALES REPRESENTATIVES ARE NOT ACCOUNTABLE. POTENTIAL BUYERS MAKE MORE MONEY THAN ANY OF BUYING SYSTEM. VERY SLOW FOLLOW UPS. THE GENERAL MANAGER AND SALES REPRESENTATIVES ARE NOT ACCOUNTABLE. POTENTIAL BUYERS MAKE MORE MONEY THAN ANY OF THOSE WORKERS. I WILL BUY ELSEWHERE. THEY ARE NOT THE ONLY CAR DEALER. More

My salesman was Chuck Lockwood and he was fantastic; I am a person who detests "pressure salesmen" -Chuck allowed me to decide my purchase without any pressure; he answered all my questions, walked me throug a person who detests "pressure salesmen" -Chuck allowed me to decide my purchase without any pressure; he answered all my questions, walked me through all my options and was there every step of the way through my purchase; I am pleased with my Fusion and the excellent treatment I received from Chuck. More

I have never been treated more rudely at a dealership than I was at yours. How dare you lie and then refuse to wait on a paying customer that is coming to buy a car? I hope others think twice about buyin than I was at yours. How dare you lie and then refuse to wait on a paying customer that is coming to buy a car? I hope others think twice about buying a car from you. First of all, you baited me with a FALSE advertisement and then I was refused to be waited upon. How can a dealership expect to do business like this? Why would you turn down.a person who was going to buy a car cash in hand? It is just beyond me that you would. More

I came in to see how much I could get for my truck with their National Buyback Event. They immediately tried to sell me another car and took little interest in my truck. I did see an expediton I liked and their National Buyback Event. They immediately tried to sell me another car and took little interest in my truck. I did see an expediton I liked and asked them what the price was. They told me the expedition was 24,995. I told them that that was too expensive for me, the sales person told me to wait and he would do his "best". The came back with the figures 22,000 for the expedition 3500 for my truck and 3000 cash down. I told him no then went back to the little enclosed glass area to do his "best". (I was already another deal with a dealership with same expediton/trim just different color for 19000, 5500 trade in and 2000 cash down). When i told the salesman if he could beat that deal i would buy today. He went back and forth or about an hour and a half telling me each time that that was the lowest but I declined because of my better deal elsewhere. Finally they came down to 19000 after every excuse in the book ( "we are losing money""your credit is bad"(I was already approved for financing)"the other dealership is bad"). But they would not beat the trade in. I asked for my keys 3 times to leave but they would not give them to me so they could do their "best". Finally the sales person called me where the manager (bald guy) was in the glass enclosed place and he started giving me every reason why I couldnt get more for my trade (kbb, nada, edmunds dont sell cars). I had printout from 3 appraisal companies kbb, edmunds, nada and all were 7500 for a rough trade in. My truck was not rough. When I started telling the manager that I was not comfortable and my trade in was worth more the person next to him started laughing. I asked for my keys from him and left. The whole evxperience was frustrating and unprofessional. They tried there hardest with every stupid car salesman trick/excuse to screw me out of some money. I will never go to this dealership or recommend to anyone. More

After driving 83 miles in rainy/cold weather I discovered that "Stephanie" was not a sales person and that that the dealership was not interested in honoring what she said they had at my price and what I wan that "Stephanie" was not a sales person and that that the dealership was not interested in honoring what she said they had at my price and what I wanted, a Limited Escape. I spoke with other dealerships and visited several and even though I did not purchase a vehicle from them I was not lied to and would have returned to any of them for what I wanted. I would NEVER return to or recommend Planet Ford. I purchased my Limited Escape from Hillcrest Ford in Huntsville. Had I known that it was owned by the same people (the Reeds) I would not have even visited them. This was the most unpleasant experience I have ever had at a car dealership. I have contacted Ford Customer Service and given them my report of this incident. While at Planet Ford, I saw several people leave and it didn't appear that they were "happy" customers. More

Service department is the worst I've ever experienced. Customer service is a term they don't understand or care to understand. Rude, even malicious service advisor allowed to "steal" key ring with house Customer service is a term they don't understand or care to understand. Rude, even malicious service advisor allowed to "steal" key ring with house and office keys and was not reprimanded. No quality control to ensure that requested work is completed or done properly, i.e. after having tires rotated, a lug nut was left off of both driver side wheels and I was allowed to leave the dealership with two missing lug nuts. Total incompetence in the entire department. Would not recommend taking any vehicle to this location for any type of repairs/service. More

Randall Reed forces consumers to purchase a discount program(Planet Citizenship) and pass it off as dealership service fees. If you refuse to purchase the dealership will refuse to sale you the car. T program(Planet Citizenship) and pass it off as dealership service fees. If you refuse to purchase the dealership will refuse to sale you the car. The cost of the Planet Citizenship varis from location to location. Their Spring location costs $689 and the Humble location charges $389. More

Address: My address 19297 Kanawha Dr City: My City Address: My address 19297 Kanawha Dr City: My City Porter State: My state Texas Zip Code: My Zip 77365 Vehicle Year: 2008 Vehicle Make: Esca Address: My address 19297 Kanawha Dr City: My City Porter State: My state Texas Zip Code: My Zip 77365 Vehicle Year: 2008 Vehicle Make: Escape Vehicle Model: Ford Vehicle Identification Number: 1FMCUO2Z18KB13965 Odometer Reading: approx 900 Clarification of how you would like us to assist you: 1) Recover Misapplied funds of $413.31 and apply these funds to our loan as promissed with HARD copies to us to prove this was accomplished; 2) get mileage on proper form for trade our in to aid in proper recovery of money dues us on the vehicle; 3) get state sticker for vehicle longer than 45 days (We received a sticker that expires Sept of 2007) on August 24th 2007 These stickers are usually issued for at least a year. Please refer to your REF No. 0445102417 to John by me on 8/29 via phone @ 800-392-3673. Any help would be appreciated the dealer "Randel Reed/Planet Ford" is a Very Bad representative of your company.The GM on down make promisses they DO NOT keep. If you really care about your public image please contact me. I have been in contact over & over, spent many hours of frustrating time on the phone & at the dealer. More