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Randall Reed's Planet Ford
Humble, TX
2,798 Reviews
Multi-time consecutive Ford Triple Crown winner, Randall Reed's Planet Ford in Humble (serving Houston, Katy, Kingwood, Atascocita & Conroe areas) takes great pride in providing award-winning customer service. When you choose Planet Ford on Hwy. 59, you can rest assured you're "dealin'" with the best. Planet Ford is a multiple award-winning dealership that's earned Ford's top honors and accolades including a dozen consecutive Triple Crowns, consecutive President's Awards, Ford One Elite, Ford 100 Club Awards, Partners in Quality and the FCSD Premier Club Award. The Better Business Bureau (BBB) also has recognized them with an award for excellence. Come experience the Randall Reed difference! Planet Ford in Humble, TX offers New Ford Cars, including the Ford Mustang; New Ford SUVs: Escape, Edge, Explorer, Expedition; Ford Bronco, Bronco Sport; and trucks F-150, F-250, F-350, Super Duty, SuperCrew, SuperCab, Ranger, Maverick. We also have a large selection of pre-owned certified Ford cars, SUVs, and trucks. Planet offers fleet/commercial sales. Plus, Planet Ford's used vehicle selection is huge, including tons of Value Max used vehicles under $20k.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,798 reviews
May 06, 2018
5K mile checkup was a breeze! I was immediately greeted and attended to by counter personnel. When they said the wait time would be 1.5 to 2 hrs, they offered to take me home and I was immediately greeted and attended to by counter personnel. When they said the wait time would be 1.5 to 2 hrs, they offered to take me home and pick me up again when my vehicle was ready. The shuttle driver was very friendly and courteous. My whole experience was great. More
by Rina
Employees Worked With
General
March 29, 2018
Excellent experience. Mark Kolon, Ronnie Mitchison and all who I encountered did a great job. Friendly, knowledgeable and very willing to work with me to secure the deal I Mark Kolon, Ronnie Mitchison and all who I encountered did a great job. Friendly, knowledgeable and very willing to work with me to secure the deal I had to have in order to drive away in my new '18 F150. Congrats to the team and I will certainly recommend Planet Ford 59 to friends and associates. More
by Marty Martin 2018
March 21, 2018
Pleasant transaction. The management and sales team exceeded my expectations. Ken is a true professional who made the experience easy and enjoyable. No high pressure or sa The management and sales team exceeded my expectations. Ken is a true professional who made the experience easy and enjoyable. No high pressure or sales games here. More
by Mike
Employees Worked With
March 20, 2018
Happy Again! I have been a happy customer for more than 10 years. I have never been less than a FIVE STAR RATING CUSTOMER!!!! You can’t go wrong! I have been a happy customer for more than 10 years. I have never been less than a FIVE STAR RATING CUSTOMER!!!! You can’t go wrong! More
by SEMPER FI guy
March 20, 2018
I will always buy from this dealership . Mr. Reilly did a good job getting me the truck that I Wanted. The dealership went out of their way to make sure then I was taken care of . Mr. Reilly did a good job getting me the truck that I Wanted. The dealership went out of their way to make sure then I was taken care of More
by Jonjackson1981
Employees Worked With
March 20, 2018
Awesome employees Ken was a very helpful person.....he answer all my questions and explained everything to us in a timely matter......thank you so much and was very hap Ken was a very helpful person.....he answer all my questions and explained everything to us in a timely matter......thank you so much and was very happy with my purchase More
by Lcflores
Employees Worked With
March 20, 2018
New truck purchase Ken worked hard to find a truck that met my requirements. He also didnt pressure us about buying and negotiation on price was fair and easy. Ken worked hard to find a truck that met my requirements. He also didnt pressure us about buying and negotiation on price was fair and easy. More
by Tim h
Employees Worked With
March 20, 2018
Ken Riley and my Ford Escape Ken has helped me with three vehicles, including my wife’s, an F150 for my parents, and now this latest Escape for my daughter. I know I can rely on h Ken has helped me with three vehicles, including my wife’s, an F150 for my parents, and now this latest Escape for my daughter. I know I can rely on him for excellent service, both before and after the sale. I don’t even consider dealing with anyone else More
by Solarmatt
February 12, 2018
Awesome customer service Braden Minton ,our salesman asked questions and answered our questions made sure we were taken care of in a timely manner. He made sure all our needs Braden Minton ,our salesman asked questions and answered our questions made sure we were taken care of in a timely manner. He made sure all our needs were met. Our daughter made the trip for a car purchase from out of town two days from having surgery. He setup everything for a quick delivery and paperwork ready. He is an asset and great example of ultimate customer service . More
by Patr
Employees Worked With
Braden Minton
February 12, 2018
Make sure you're happy before you leave The deal itself seemed to go fine, but the follow-up has been non-existent. My wife went in alone and made the deal so when she got home with only one The deal itself seemed to go fine, but the follow-up has been non-existent. My wife went in alone and made the deal so when she got home with only one key I was confused. Why would they take a trade-in and be satisfied with one key for the next owner? This is on a car they claimed retails new for $70k, but they couldn't produce a remote for the keyless entry. I'm starting to worry that my wife's impulse buy may have a lot more wrong, but I figure the dealership can make it right. They claim to have attempted contacting the previous owner to no avail and agreed to pay for one new key. The locksmith they chose claims this model doesn't have a remote or can't be reprogrammed for one. What? So we do our own research and find out it can. Now we're footing the bill for something they advertised, which it clearly stated on the sticker "keyless entry", because they won't return a call and no longer seem interested in our satisfaction. Not the worst deal in the world, but if you won't spring for a few hundred bucks to make a customer happy why would I ever recommend you to my friends? More
by BuyerBeware
Employees Worked With
Blake
