Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Randall Reed's Planet Ford
Humble, TX
3,225 Reviews
Multi-time consecutive Ford Triple Crown winner, Randall Reed's Planet Ford in Humble (serving Houston, Katy, Kingwood, Atascocita & Conroe areas) takes great pride in providing award-winning customer service. When you choose Planet Ford on Hwy. 59, you can rest assured you're "dealin'" with the best. Planet Ford is a multiple award-winning dealership that's earned Ford's top honors and accolades including a dozen consecutive Triple Crowns, consecutive President's Awards, Ford One Elite, Ford 100 Club Awards, Partners in Quality and the FCSD Premier Club Award. The Better Business Bureau (BBB) also has recognized them with an award for excellence. Come experience the Randall Reed difference! Planet Ford in Humble, TX offers New Ford Cars, including the Ford Mustang; New Ford SUVs: Escape, Edge, Explorer, Expedition; Ford Bronco, Bronco Sport; and trucks F-150, F-250, F-350, Super Duty, SuperCrew, SuperCab, Ranger, Maverick. We also have a large selection of pre-owned certified Ford cars, SUVs, and trucks. Planet offers fleet/commercial sales. Plus, Planet Ford's used vehicle selection is huge, including tons of Value Max used vehicles under $20k.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,225 reviews
December 12, 2020
I Thank You for your help and assistance, You are an awesome friendly salesman. I appreciate your friendliness and the hard work you put in. =) awesome friendly salesman. I appreciate your friendliness and the hard work you put in. =) More
by MOSantiago
Employees Worked With
Jimmie Johnson
December 10, 2020
Great salesman who immediately returned calls and physically looked for and found vehicle on lot. He also made sure it was available. We knew what we wanted as long time Ford truck owners and transac physically looked for and found vehicle on lot. He also made sure it was available. We knew what we wanted as long time Ford truck owners and transaction took less then 45 minutes. BTW. We traveled from Florida to Houston for this purchase as multiple dealers in Florida either could not respond or keep saying they had trucks which were sold. More
by Bwd
Employees Worked With
December 10, 2020
Once I bought my car, they were rude and do not return phone calls. Very disappointing. They did not disclose any issues that the car had although I asked up front. phone calls. Very disappointing. They did not disclose any issues that the car had although I asked up front. More
by morgantaylor1616
Employees Worked With
Brian Robinson
December 08, 2020
The Jeep is great! There were some logistics issues on some repair parts, but management stepped up and got things lined out. Overall we got a good deal and thankful. First car for our son, so It’s a big some repair parts, but management stepped up and got things lined out. Overall we got a good deal and thankful. First car for our son, so It’s a big deal...😊 More
by Casey
Employees Worked With
James MacDonald, Michael Grissom
December 06, 2020
Great Dealer! I will definitely be looking forward toward my next purchase! Dealing with sales and finance was fast and no hassle! Awesome product that is sold here! my next purchase! Dealing with sales and finance was fast and no hassle! Awesome product that is sold here! More
by hgold03
November 23, 2020
I bought a expedition last year (2019). Now with less than 50,000 miles on it the front struts are leaking oil like most of them do reading the reviews on the internet. The dealer will not warranty thei than 50,000 miles on it the front struts are leaking oil like most of them do reading the reviews on the internet. The dealer will not warranty their poor product that they charge outrageous prices for. More
by odomcd1
Employees Worked With
I do not know the name of the service guy.
August 19, 2020
0 ratingThis Is the 2nd. time I used Planet Ford 59 0 rating This Is the 2nd. time I used Planet Ford 59 service in the last year and half. The 1st. time was February/March of 2019, I brought my car 0 rating This Is the 2nd. time I used Planet Ford 59 service in the last year and half. The 1st. time was February/March of 2019, I brought my car in to have the brakes done. Within a few days, I had my Grandchildren, and husband with me, and I couldn’t stop the car, my brakes went out on me! Thank God I was on a street in a residential area, and not on the freeway!!! We got out and looked, and found a part on the road by my back tire, Planet Ford service forgot a bolt that should have been there, it was the piston that was on the road. This happened on a Sunday, so I had to pay to have my car towed to my house and wait till Monday to call Planet Ford. Once I contacted the dealership, they did contact me back, and did take care of everything, from having my car towed in and repaired, AGAIN. But they wouldn’t have had to do it, if the service tech would have done their job right the first time!!! Let alone we could have been injured or killed, because of their mistake. Now this is the 2nd. time having my car at the same dealership, to have my A/C worked on. After they checked over my car, they informed me I needed a A/C blower, struts, and tires. We agreed on what work to be done, and I was waiting on the call to pick up my car. Well I received that call, with a “I have good news and bad news”. The work was done on my car, but now my car is in the body shop! What, WHAT?!? Yep one of the service techs were moving another vehicle and backed into my car… Needless to say, this is the last time I bring my car to these idiots at Planet Ford 59 service. I would not recommend anyone to have service done at this Planet Ford, take your money elsewhere! I was told on Tuesday August 18th, my car was done (a week and a day later). Drive to the dealership, after paying $1,285. I was a block away from the dealership and my A/C started blowing HOT!!! I took it back and asked for a refund, and was told the Lady who issues credit was gone for the day. I have to wait till morning to get my refund. Also I still have a broken lens, from when one of the Techs hit my car. The young lady who came out to help me when I returned, was the first person in a week that offered me a loaner vehicle. People please if you don't need to bring your vehicle there for repairs, don't! More
by kids.eds
Employees Worked With
Tim
August 15, 2020
Lorena Barker Was really helpful. I need an oil change Lorena took care of me and my family she got me took care of me like a real professional. I have my wife and kids we me and she treated us like famil Lorena took care of me and my family she got me took care of me like a real professional. I have my wife and kids we me and she treated us like family I recommend Lorena to anyone 👍👍👍👍👍 More
by miguel.urieta
Employees Worked With
August 08, 2020
Stuart McKenry this person has been helping me and my family for over 7 years he’s an excellent person very professional I recommend this person to anyone family for over 7 years he’s an excellent person very professional I recommend this person to anyone More
by miguel.urieta
