Randall Reed's Planet Ford

Great Experience Ken was great at helping with the process to purchase my first new vehicle. He took good care of us throughout the day and assisted us with everything Ken was great at helping with the process to purchase my first new vehicle. He took good care of us throughout the day and assisted us with everything we needed to drive off the lot with my new car. Thank you Ken! More

See Ken Riley Ken made it happen. We drove all the way from southwest Austin to buy at Planet Ford and were blessed enough to have Ken be the person to take care of Ken made it happen. We drove all the way from southwest Austin to buy at Planet Ford and were blessed enough to have Ken be the person to take care of us. I now drive a brand new Ford F-250 SuperDuty because Ken was extremely patient, listened to our concerns and brought in the whole team to work through the numbers. We got a great deal on a great truck thanks to Ken. More

EXCELLENT SERVICES Great services center from the car salesman Mr.Ken Riley to David the finances manager. Plant Ford has the best deals in town. Mr. Ken showed compass Great services center from the car salesman Mr.Ken Riley to David the finances manager. Plant Ford has the best deals in town. Mr. Ken showed compassion in a time of great concern and very stressful. It can't all ways be about the dollar. More

Mr. Ken Riley My wife and I purchased a ford mustang from Planet ford 59 and Ken Riley was our sales consultant. Ken bent over backwards to help us with our purchas My wife and I purchased a ford mustang from Planet ford 59 and Ken Riley was our sales consultant. Ken bent over backwards to help us with our purchase. After hurricane harvey, I was in need of a new truck, we again visited Planet Ford 59 and worked with Mr. Ken Riley, again, Mr. Riley worked with us and got us the truck we wanted. Planet Ford 59 is a great dealership to work with and my wife and will purchase from them again as,long as Mr. Ken Riley works there. I highly recommend Mr. Riley to anyone buying a new truck. More

SPLENDIFEROUS TRUCK BUYING EXPERIENCE! Thanks Many and Sammy for your professionalism, ya'll made it possible to walk out with the truck I wanted and most important of all with a smile on Thanks Many and Sammy for your professionalism, ya'll made it possible to walk out with the truck I wanted and most important of all with a smile on my face... More

Amazing Service By far the best vehicle purchasing experience EVER! Ken was friendly, professional, and not at all pushy. He was able to answer all of our questions By far the best vehicle purchasing experience EVER! Ken was friendly, professional, and not at all pushy. He was able to answer all of our questions and then some! More

Excellent Experience I tend to purchase allot of vehicles; and this transaction was by far one of the best working with a dealership. The entire transaction was A+ begin I tend to purchase allot of vehicles; and this transaction was by far one of the best working with a dealership. The entire transaction was A+ beginning to end. I had arranged to meet Alfredo Rameriz at 9:00 am and that's exactly what went down. No high pressure sales tactics; I returned later in the afternoon/evening And completed the purchase. More

EXCELLENT CAR BUYING EXPERIENCE THE VIVEK WAS VERY KNOWLEDGEABLE AND WAS ABLE TO WORK WITH ME TO GET THE DEAL I WANTED. I WOULD RECOMMEND PLANET FORD 59 TO ANYONE PLANNING TO BUY THE VIVEK WAS VERY KNOWLEDGEABLE AND WAS ABLE TO WORK WITH ME TO GET THE DEAL I WANTED. I WOULD RECOMMEND PLANET FORD 59 TO ANYONE PLANNING TO BUY A CAR, More

Ken Riley is the best! Thanks to Ken Riley for all of the help! He's worked with me and helped me get the best deal on the exact car I wanted. I love my 2017 Ford Escape. If Thanks to Ken Riley for all of the help! He's worked with me and helped me get the best deal on the exact car I wanted. I love my 2017 Ford Escape. If you're in the market for a new vehicle, I highly recommend Ken and Planet Ford. More

Check your paperwork!!! 7/24/17 3 pm Update on Bottom 7/24/17 10 am Update on bottom Went there to purchase a new Expedition. I knew which two I wanted to look at. Terry 7/24/17 3 pm Update on Bottom 7/24/17 10 am Update on bottom Went there to purchase a new Expedition. I knew which two I wanted to look at. Terry Cowart (goes by T.C.) was the salesman helping us out. We went in there pre-approved from USAA. TC brings the cars, we test drive them and like them both so I decide to have him run the numbers with our trade in. He then tries to get me to have my credit run through Ford. I say to him, ok, but only if you think they can beat the % from USAA. He tells me he thinks they can. Ok great go for it. He begins entering our information. And this is where I start to question things. He doesn't know how to enter in a spouse on the application form. He has to call someone to help him. After further conservation come to find out he has only been working there 2 weeks. Ok, I get it everyone has to start somewhere so we continue on. He then begins to play the games. If you have ever bought a vehicle you know the games I'm talking about. He comes back from the manager with a print out. Containing our trade value, new car, taxes, etc. I look at it and see an additional $2,000.00 for a DNA security system. I ask TC to please explain that to me. He proceeds to tell me its a feature, that is not even in the vehicle but its for my protection if my car gets stolen. I respond ok, I'm not interested in that feature as we have really good car insurance. He responds with well its mandatory. I ask him ok is it already in the car, he tells me no. We have to bring the car back to get the front windows tinted, and 4 other items. One of which included spraying a bed liner. I say um we are buying an Expedition we don't have a bed liner. He says oh yeah ok let me go ask the manager about that. I also ask him to locate where it states it is a mandatory optional feature. So he comes back with this paper explaining the features. And surprisingly he crossed out the bed liner and has prices next to each feature. I ask him did he find out where it says it is mandatory. He can't find it, and begins to become irritated that I am questioning this feature.. Needless to say, we wound up walking out. Beware to all buyers out there who end up in Randall Reeds Planet Ford, get a break down of every single penny!!!!!!!! 7/24/17 3 pm Update: 7/24/17 3 pm Review: (changed from 1 star to 4 star) The manager from the dealership contacted me. We had a long conservation regarding my experience. He listed to my concerns and understood my frustration. He also explained to me where the communication break down happened. He was extremely professional throughout everything. We haven't made a deal as of yet, but I can tell you even if our numbers don't match 100% I would be willing to have more wiggle room just for the fact of how Scott has handled the situation. I also explained to Scott that his phone call to me, meant a lot to me. 7/24/17 10 am Update: Update: So upon further investigation, I found this blurb on their website No Surprises: As a USAA Certified Dealer, Randall Reed's Planet Ford 59 is committed to total price transparency. This means Randall Reed's Planet Ford 59 discloses its dealer fees and commonly installed dealer accessories in its pricing estimates. Call 1-800-270-1483 if you have questions or concerns. I have called and informed TrueCar of this More