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Randall Reed's Planet Ford
Humble, TX
2,638 Reviews
Multi-time consecutive Ford Triple Crown winner, Randall Reed's Planet Ford in Humble (serving Houston, Katy, Kingwood, Atascocita & Conroe areas) takes great pride in providing award-winning customer service. When you choose Planet Ford on Hwy. 59, you can rest assured you're "dealin'" with the best. Planet Ford is a multiple award-winning dealership that's earned Ford's top honors and accolades including a dozen consecutive Triple Crowns, consecutive President's Awards, Ford One Elite, Ford 100 Club Awards, Partners in Quality and the FCSD Premier Club Award. The Better Business Bureau (BBB) also has recognized them with an award for excellence. Come experience the Randall Reed difference! Planet Ford in Humble, TX offers New Ford Cars, including the Ford Mustang; New Ford SUVs: Escape, Edge, Explorer, Expedition; Ford Bronco, Bronco Sport; and trucks F-150, F-250, F-350, Super Duty, SuperCrew, SuperCab, Ranger, Maverick. We also have a large selection of pre-owned certified Ford cars, SUVs, and trucks. Planet offers fleet/commercial sales. Plus, Planet Ford's used vehicle selection is huge, including tons of Value Max used vehicles under $20k.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,638 reviews
August 07, 2019
Great Customer Service First time here. Took my F-250 in because I had an oil leak. They had to replace my oil pan. Great Job! Customer service was good. I really appreciat First time here. Took my F-250 in because I had an oil leak. They had to replace my oil pan. Great Job! Customer service was good. I really appreciated that JT communicated with me during the whole process. Great Job! This is my future place for any of my truck repairs and maintenance! More
by Armando
Employees Worked With
John 'JT' Thomas
August 07, 2019
Taking care of us I have been dealing with this service center since 2005. They always treat us with kindness. The job gets done in a timely manner. That is for taking I have been dealing with this service center since 2005. They always treat us with kindness. The job gets done in a timely manner. That is for taking care of us. More
by Cowboys 0406
August 06, 2019
Fast Friendly Service The people that work at the Ford Dealership in Humble have been servicing my F250 ever since I bought it from them. I've always been satisfied with th The people that work at the Ford Dealership in Humble have been servicing my F250 ever since I bought it from them. I've always been satisfied with their service. And I usually have the clean my truck up and detail it and I gotta say when I pick it up it looks better than I can get it to look. Shining. More
by MJTHADJ
Employees Worked With
Joseph D. Faul Jr./ service advisor, John 'JT' Thomas
August 05, 2019
Service Excellent service with friendly staff. Special attention made to details and follow up after the vehicle was serviced to ensure all issues were addres Excellent service with friendly staff. Special attention made to details and follow up after the vehicle was serviced to ensure all issues were addressed promptly. More
by Mashdds
Employees Worked With
August 05, 2019
A little disappointed Salesman was great. Finance was good up until they didn't do what they said they would do. I asked that they hold a check for down payment until Thu Salesman was great. Finance was good up until they didn't do what they said they would do. I asked that they hold a check for down payment until Thursday Aug. 1 until I had a chance to liquidate some funds to cover the check. I was informed that it was no problem. Bought truck on Saturday July 27 and by July 29, you guys were already calling for the down payment. I informed them again that I would have the money to cover the check by Thursday Aug. 1., and I was informed that it was noted. As I was at the bank trying to get my money to cover the check on July 31, my wife informed me that we were over-drafted because you guys had deposited the check a day early. Which sent my account in disarray. SO I GUESS YOU GUYS GOT YOUR MONEY.....SO YOU ALL WASN'T WORRIED ANYMORE, EVEN THOUGH YOU MESSED ME UP WITH OVER-DRAFT FEES. SHAME ON YOU, FOR NOT DOING WHAT YOU SAID YOU WOULD. More
by RSylestine
August 05, 2019
Apathetic employees and service Went in for an oil change and Ford recall. Quicklane intake employees were unprofessional, they were complaining about the new technician. Drove acros Went in for an oil change and Ford recall. Quicklane intake employees were unprofessional, they were complaining about the new technician. Drove across to service, waited outside for service advisor, after 5 minutes, went inside and found 3 service advisors at their desks and 1 assisting a customer. Approached Ms. Jones and presented her with the Ford recall letter. She said I would have to come back on Monday (it was Friday morning) at 7 am and leave my vehicle there for a day. Unhappy with the service, I went to another Ford dealership, one that is not associated with Randall Reed's Ford dealerships and the recall job was done that same day within 2 hours. More
by Pat
Employees Worked With
Rosie Jones
August 05, 2019
Purchased 2019 F-150 I have purchased 9ea vehicles from this dealership over the years, Good experience ,good people. I'm sure my next purchase will be at Planet Ford. I have purchased 9ea vehicles from this dealership over the years, Good experience ,good people. I'm sure my next purchase will be at Planet Ford. More
by Tony
Employees Worked With
Gerard Funk II, Jay Rosenthal, Daniel Fraleigh
August 05, 2019
Satisfied The parts I ordered came in and I was promptly taken care of. I am satisfied with the service I received with the Service department. The parts I ordered came in and I was promptly taken care of. I am satisfied with the service I received with the Service department. More
by Trott2
Employees Worked With
August 05, 2019
Good & Bad service I went in for a oil change and some routine maintenance. They told me I needed a new belt and would do it while servicing the vehicle. Waited around I went in for a oil change and some routine maintenance. They told me I needed a new belt and would do it while servicing the vehicle. Waited around and after a few hrs they said the belt was lost and it would be another hour to get it from another location again. After skipping it at that point their checkout service would not work. Stood around for another 20min until they just did a paper authorization. Then they charged my credit card twice. Usually this location has good service but they definitely have to tighten things up. More
by Matt34
Employees Worked With
quick lane
August 03, 2019
Great, Friendly Service Great, Friendly service all around. This is our 3rd vehicle purchased here in the 10 years we’ve lived in Texas. They all are very helpful. Great, Friendly service all around. This is our 3rd vehicle purchased here in the 10 years we’ve lived in Texas. They all are very helpful. More
by DAShirey93
Employees Worked With
Levi Strowder, Tim Znidarsic Jr. , Daniel Fraleigh
