Randall Reed's Planet Ford

Past issues I had some past issues with Planet Ford but they went above and beyond to make sure everything was fixed to my satisfaction. The employees are extreme I had some past issues with Planet Ford but they went above and beyond to make sure everything was fixed to my satisfaction. The employees are extremely friendly and professional. I would highly recommend this dealership to anyone More

Amanda is an excellent asset to Randall Reed. I would follow her to another Ford dealership if she was to leave Randell Reed. Great customer relations. follow her to another Ford dealership if she was to leave Randell Reed. Great customer relations. More

Excellent customer service. Tim in Service center was very helpful. He contacted the insurance company to help get answers when I was unable to get them to return my phone calls. Tim in Service center was very helpful. He contacted the insurance company to help get answers when I was unable to get them to return my phone calls. More

DETAILS - WORK ORDER I misunderstood the information that was emailed to me but Roxie and the manager were nice enough to explain the details to me. Thank you for the extr I misunderstood the information that was emailed to me but Roxie and the manager were nice enough to explain the details to me. Thank you for the extra information it's was very helpful. More

VIP Service Received VIP service again. Easy to schedule and got me in and out as promised. Even fed me breakfast. Rosie Jones is always friendly and gives awesom Received VIP service again. Easy to schedule and got me in and out as promised. Even fed me breakfast. Rosie Jones is always friendly and gives awesome customer service. More

Disappointing experience This was the second vehicle I have bought from Planet Ford in Humble. IT WILL BE THE LAST. They rush you through the sales process, tell you what yo This was the second vehicle I have bought from Planet Ford in Humble. IT WILL BE THE LAST. They rush you through the sales process, tell you what you want to hear and THEN they don't follow through. I bought a used vehicle from them and told the salesman that I wanted TWO sets of keys and the code for the keyless entry. I got ONE set of keys and no code. I was told that since the vehicle was sold "AS IS" that they wouldn't be getting those items for me. BUT, I was told this AFTER I had already signed the papers. THIS IS POOR SERVICE AND MISREPRESENTATION CONSIDERING THAT I PAYED 32,000 FOR THE VEHICLE. More

I went in to planet ford in humble to get some help with my recall and Rosie was the nicest most helpful advisor I’ve ever encountered I will definitely be back to see her again. my recall and Rosie was the nicest most helpful advisor I’ve ever encountered I will definitely be back to see her again. More

Good people. I've purchased vehicles from this dealer as far back as when they were Frontier Ford. Great people... truthful in their statements, and they fulfill w I've purchased vehicles from this dealer as far back as when they were Frontier Ford. Great people... truthful in their statements, and they fulfill what they promise. More

Planet Ford did everything they possibly could to put me in the F-150 King Ranch that I am now driving. The truck I traded in was purchased in 2014. F-150 FX2. Both times Planet Ford made the experience ple in the F-150 King Ranch that I am now driving. The truck I traded in was purchased in 2014. F-150 FX2. Both times Planet Ford made the experience pleasurable. This is why I went back.I would like to express my thanks to Vicki and Frank Smario . They are great More

Took my old truck in for an estimate. Luis in fleet got it looked at pretty quick and was given an estimate on needed repairs which are very competitive with other dealerships i have visited. I will bring it looked at pretty quick and was given an estimate on needed repairs which are very competitive with other dealerships i have visited. I will bring all my ford vehicles in for repairs no matter how small,even my state inspections. More