Randall Reed's Planet Ford

I was contacted by a sales person Marcus Grooms. Initially I approached him just to find out if I can purchase new vehicle maybe next year. Immediately he told that he wants me to leave with my dre Initially I approached him just to find out if I can purchase new vehicle maybe next year. Immediately he told that he wants me to leave with my dream truck today. After 6 hours of negotiations we finally found a number we could both live with. I was ready to leave several times but Mr. Groooms was persistent and was really ready to work with as the whole department. Compared to a visit to Different Ford dealership previous day this was like a night and day. I'm super satisfied with my experience and driving a brand new F-250 Super Duty diesel that I was dreaming about. More

Excellent Service Took my F-150 in for a Seat Recall. Was in at 7:00am and out by 8:00. The Planet Ford Cafe is an excellent and comfortable place to wait while the tru Took my F-150 in for a Seat Recall. Was in at 7:00am and out by 8:00. The Planet Ford Cafe is an excellent and comfortable place to wait while the truck was being serviced. Everyone was very nice and communicated the process effectively. More

Absolutely hands down the best dealership I’ve used. From my salesman to the financing department. Put all their hard work to make me happy and make things work the best for me. I’ve never been in such a str my salesman to the financing department. Put all their hard work to make me happy and make things work the best for me. I’ve never been in such a stressful spot in my life and they made it work for me. I can’t even put into words how amazing they were. I will never go any where else to get a vehicle. More

Great service. Irma did a great job of keeping me up to date on the progress of my vehicle. A loaner car was ready for me once my car was diagnosed with the problem Irma did a great job of keeping me up to date on the progress of my vehicle. A loaner car was ready for me once my car was diagnosed with the problem. More

Involved in a accident and Planet Ford repaired my vehicle. I was involved in an accident and they repaired my vehicle. They were very professional and very nice to me when I called to ask about my truck. I was involved in an accident and they repaired my vehicle. They were very professional and very nice to me when I called to ask about my truck. More

Rosie was very professional and pleasant! Excellent Rosie, is definitely an asset to your company! Extremely pleasant and professional! She’s shows that she cares about her customers and has great prof Rosie, is definitely an asset to your company! Extremely pleasant and professional! She’s shows that she cares about her customers and has great professional skills. JT, greeted me when I walked in and when I asked for Rosie, he didn’t point her out, he walked me down to her More

If you"re looking to buy a new or. used car or pickup, this is the place to go.. I just bought my 2nd new ford. F150 from this dealership. A truly great experience. this is the place to go.. I just bought my 2nd new ford. F150 from this dealership. A truly great experience. More

Oil Change I have a problem with the service on Oil Change. Ms. Barker fixes the problem I was very appreciated to her for taking care of the problem. I have a problem with the service on Oil Change. Ms. Barker fixes the problem I was very appreciated to her for taking care of the problem. More

a poor excuse for a simple oil change I truly believe the service advisors and service Manager want to do the right thing and provide the best service they can provide. I had my oil change I truly believe the service advisors and service Manager want to do the right thing and provide the best service they can provide. I had my oil changed and once again, the oil filter was leaking when I left. the quality of work the technicians are providing is very poor at best. the is the second time I had to take my truck back after an oil change. the first time, that had not even changed the oil as indicated on the paperwork. That event is well documented. In my line of work we have a system called dual verification. two people verify before and after we execute an operation, that it is done correctly. The first year we implemented the program, our error rate dropped 50%. Your error rate on my truck alone is 30%! You need to do something different. The quality of work the technicians are providing needs immediate attention. A simple oil change should never be an issue that a customer complains about. It is an easy way to make customers happy and get great ratings. A quick, efficient, oil change should be very simple. More

Service visit was great. Was in and out. They care of all my services needs this time. I will be back for service.. would recommend this quick lane department.. my services needs this time. I will be back for service.. would recommend this quick lane department.. More