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Randall Reed's Planet Ford
Humble, TX
2,659 Reviews
Multi-time consecutive Ford Triple Crown winner, Randall Reed's Planet Ford in Humble (serving Houston, Katy, Kingwood, Atascocita & Conroe areas) takes great pride in providing award-winning customer service. When you choose Planet Ford on Hwy. 59, you can rest assured you're "dealin'" with the best. Planet Ford is a multiple award-winning dealership that's earned Ford's top honors and accolades including a dozen consecutive Triple Crowns, consecutive President's Awards, Ford One Elite, Ford 100 Club Awards, Partners in Quality and the FCSD Premier Club Award. The Better Business Bureau (BBB) also has recognized them with an award for excellence. Come experience the Randall Reed difference! Planet Ford in Humble, TX offers New Ford Cars, including the Ford Mustang; New Ford SUVs: Escape, Edge, Explorer, Expedition; Ford Bronco, Bronco Sport; and trucks F-150, F-250, F-350, Super Duty, SuperCrew, SuperCab, Ranger, Maverick. We also have a large selection of pre-owned certified Ford cars, SUVs, and trucks. Planet offers fleet/commercial sales. Plus, Planet Ford's used vehicle selection is huge, including tons of Value Max used vehicles under $20k.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,659 reviews
July 27, 2022
They always keep the vehicle for over a week, my last visit the mechanics took liberty of using the paper towel roll I buy for my vehicle, after using half a roll without my permission, they left the dir visit the mechanics took liberty of using the paper towel roll I buy for my vehicle, after using half a roll without my permission, they left the dirty paper towel in my vehicle balled up. I will never return to this dealer. More
by marvis.kidd
Employees Worked With
June 24, 2022
The customer service is terrible. I purchased a new vehicle and it did not have the floor mats like it is supposed to. I thought at first, no big deal. The sales rep will take care of I purchased a new vehicle and it did not have the floor mats like it is supposed to. I thought at first, no big deal. The sales rep will take care of this issue and deliver quality service, after all this is an easy fix. That's not what happened at all. I was given the run around for a month after purchasing the vehicle. Something so simple, as to provide everything the vehicle comes with..that I paid for..is fair but the reps did not treat it that way. Once the sale was and the first review was sent with the promise off providing the floor mats, they did not keep their word. Its the principle. I paid over 45k for a brand new vehicle and the mistake was made by the dealership which the sales rep admitted, but the mats have still not been provided. I will continue to follow up but this is ridiculous and a poor reflection of how customers are treated at this dealership. More
by joquelimadrid
Employees Worked With
Ola Adelosoye
June 06, 2022
I wouldn't give any stars if I could. What a horrible dealership! My car has been in and out of the maintenance replace department back and forth. I purchased the car in 2021 in November What a horrible dealership! My car has been in and out of the maintenance replace department back and forth. I purchased the car in 2021 in November and it is now June and still have yet to drive it. DON'T EVER BUY A CAR HERE!!!!! More
by kaylaluna1990
April 12, 2022
Was at Planet Ford in Humble on 4/12/22 for a Six Pack oil change. Denisha Dickey met me at the door and welcomed me like a professional... that's what I expect since I am retired from the customer servic oil change. Denisha Dickey met me at the door and welcomed me like a professional... that's what I expect since I am retired from the customer service industry myself. She kept me informed on any updates during my short wait in the very nice Cafe / waiting room. Honorable mention also goes to Maria in the Cafe as well. More
by hueyjill
Employees Worked With
Denisha Dickey
March 24, 2022
I am trying … AGAIN…. to bring my F150 back for the same electrical repair…. same repair. The service writer… AGAIN…. said that electrical service would not be available to bring my F150 back for the same electrical repair…. same repair. The service writer… AGAIN…. said that electrical service would not be available for 2-3 weeks. I said it’s just a cube relay replacement, he said that he would call to schedule a date for the service …… still waiting. I will report back once the relay is replaced. I’m guessing it will be in a month or so if the service writer is correct. More
by Jeff
Employees Worked With
None of the above service writers
January 31, 2022
The key pad on the door of my 2020 f150 fell out. I have had bad experiences with Randal Reed before. I was told that they need the truck for two days, for a key pad. These folks do not understand custome had bad experiences with Randal Reed before. I was told that they need the truck for two days, for a key pad. These folks do not understand customer service, the guy went right to accusing me of being elitist. “I can’t put you ahead of other people” as though I was asking for that. I was asking if I could actually schedule service vs. leave the truck for two days. I mean 2 hours, half a day, but they needed it for two days. I walked out angry at RR as usual. I love my Ford, these folks are shady, seek other dealerships. More
by Adam.zenner
Employees Worked With
I don’t see the gentleman that “helped” me
August 09, 2021
Rude Parts Department AssociatesWhen I placed and order Rude Parts Department Associates When I placed and order for a part, the associate barely engage with me. He even seem to be bored for having to help Rude Parts Department Associates When I placed and order for a part, the associate barely engage with me. He even seem to be bored for having to help me. He just grabbed the invoice and it to me. So instructions on what to do nor what to expense once the part arrived. He just gave me a blank stare until I walked away. When I went to pick the ordered part, same associate was upset because I dint bring the invoice. I had to walk him through different options to locate my order because his initiative to located my part was nonexistent. The associated next seems very bothered to be helping out the other customer. More
by Nato
Employees Worked With
Walter Vickers
July 11, 2021
Service writer made experience simple and easy, Communication was great and were in the loop the whole time. We were made aware of all hold ups and slow downs. Communication was great and were in the loop the whole time. We were made aware of all hold ups and slow downs. More
by RonC
Employees Worked With
June 30, 2021
Great service in speedy time. The advisor followed up swiftly and in a very professional manner along the process swiftly and in a very professional manner along the process More
by ohouel
Employees Worked With
