Randall Reed's Planet Ford

Kelly Campbell is the absolute best! She is very attentive and always follows up after the appointment She is very attentive and always follows up after the appointment More

Dealership is very clean, and the staff are professional and very friendly. My salesperson, Pablo met what I asked for. Very knowledgeable about the product. and very friendly. My salesperson, Pablo met what I asked for. Very knowledgeable about the product. More

For a recall of Ford, It did not have a car or rented car while the 3 days it took. Average service while the 3 days it took. Average service More

Went it for transmission work that should have been under warranty. Randall Reed couldn’t see my vehicle for 6-8 weeks. Forced to resort to repair from local shop and this was competed in 4 days (part del warranty. Randall Reed couldn’t see my vehicle for 6-8 weeks. Forced to resort to repair from local shop and this was competed in 4 days (part delivery took 3 days and repair took. 1). Ford now refuses to reimburse the costs which they would have been required to cover under warranty. Their justification. Is that the Ford dealership did not complete the repairs even though I used a “Ford certified” repair shop. Sadly, it’s what’s become of customer service. More

I was not happy with the way I was treated when I returned the next day after picking up my new car because there was a brake problem. They acted like it was not their responsibility to fix and I hav returned the next day after picking up my new car because there was a brake problem. They acted like it was not their responsibility to fix and I have a small child and did not need to be driving around with bad xxxxx and hubs and brakes. It took my male friend and boss to say something to them to fix it and get me a loaner car. More

Service dept was awesome and did a wonderful job taking care of me and my vehicle. care of me and my vehicle. More

CJ was very attentive and made sure throughout the process that I knew what was going on. process that I knew what was going on. More

The service department is very courteous. They are very patient and knowledgeable. They took the time to find out if there was any other issues and made great suggestions. This is the only pl They are very patient and knowledgeable. They took the time to find out if there was any other issues and made great suggestions. This is the only place I will be servicing my vehicle. More

Jarrod Williams is the best guy to go through none of the others can touch his customer service. others can touch his customer service. More

Jarrod Williams listen to my needs and wants. he explain everything to each detail from the SUV and the paperwork. People like him makes me want to come back when ever the time to purchase ag he explain everything to each detail from the SUV and the paperwork. People like him makes me want to come back when ever the time to purchase again. everyone on the team floor congratulate us on our purchase. everyone answer our question about the SUV and the set up to connect my phone to SUV. I don't remember the tech name, it was very helpful explain each features on the monitor and set everything phone vs SUV connection. More