Randall Reed's Planet Ford

Have always taken my Truck to this dealership. Since 2021. Service has always been great! When ever there was an issue it was solved promptly and to my satisfaction. Since 2021. Service has always been great! When ever there was an issue it was solved promptly and to my satisfaction. More

So far, the quality of work appears to be excellent. Look forward to seeing an improvement in fuel economy. Look forward to seeing an improvement in fuel economy. More

I experienced Randall Reeds Planet Ford Collision/Body shop after my F-150 was involved in an accident. My experience started with Miss Jenna at the reception desk. She possesses a remarkable joyful, frie shop after my F-150 was involved in an accident. My experience started with Miss Jenna at the reception desk. She possesses a remarkable joyful, friendly level of demeanor and made my visit a very pleasant experience. Mr. Jonas Garcia exhibits an extraordinary amount of professionalism, knowledge and ability in his estimator field. Planet Ford should be proud to have these tremendous two individuals as team members. I thank Randal Reeds management team for their hard training to mold employees such as Jenna and Jonas. More

The service was great. Small issue with appointment but it was resolved quickly. The service is expensive but professional. Small issue with appointment but it was resolved quickly. The service is expensive but professional. More

Always help, friendly , knowledgeable, never a long wait, they are speedy, and they a clean area they are speedy, and they a clean area More

My car, which is three years old and has less than 15,000 miles, is well-maintained. I took it to the dealership, and they offered me two days to diagnose the issue, but they had no loaners available. They t miles, is well-maintained. I took it to the dealership, and they offered me two days to diagnose the issue, but they had no loaners available. They then extended the time to a week and refused to provide a rental because it was still in the “diagnose phase.” However, they informed me that they were working on a rental, and a few minutes later, they decided not to provide one until the car was diagnosed. Two weeks later, on a Monday when the dealership opened, I received a text message that my car was ready. During the majority of the time the car was in their possession, it was simply parked. When did they diagnose the issue, and when was it fixed? Even then, they could have provided me with a car that weekend, whether it was mine or a rental or loaner. It is frustrating to be without transportation. Interestingly, during all the waiting, I received a call from their sales representatives asking if I wanted to purchase a car. What took them two weeks, it only took NTB an hour to diagnose the issue at no charge. The dealership would have charged me $250 just to look at it if the issue were not covered under the warranty. I informed them of what NTB said it was, but they still delayed the process. In any case, I will not express negative feelings or write an opinion, but simply sharing the facts of what happened. More

Professional staff great atmosphere definitely will be back again ☺️ Love driving a Ford truck since I was young back again ☺️ Love driving a Ford truck since I was young More

June22 , 2026 we decided to get a new truck and thank god we did. Expecially in Randall Reed's Planet Ford we did. Expecially in Randall Reed's Planet Ford More

The dealership had far too many sales gimmicks and not enough focus on customer service. The experience felt more about upselling than helping the customer. I expected better communication, transparency, enough focus on customer service. The experience felt more about upselling than helping the customer. I expected better communication, transparency, and a more straightforward buying process. More

Johnathan was cool sales. Manager really didn't offer much to make me feel special Manager really didn't offer much to make me feel special More