Rancho Santa Margarita Honda

Very Personable Really like working with Mike Fernandez now when I schedule a service on line I can pick Mike each time. What a nice touch!! I am suffering from Can Really like working with Mike Fernandez now when I schedule a service on line I can pick Mike each time. What a nice touch!! I am suffering from Cancer and Mike takes the time to ask me how I am doing and he remembers me More

Good job They did a great job, and the price was fair. It was straight forward and they did not try to sell me unnecessarily parts or service. They did a great job, and the price was fair. It was straight forward and they did not try to sell me unnecessarily parts or service. More

Safety first! I took my car in for service and was waiting with my kids in the lobby. I was expecting that it would take around and hour and Doug, one of the Servic I took my car in for service and was waiting with my kids in the lobby. I was expecting that it would take around and hour and Doug, one of the Service Reps came over and told me something was wrong with my front tire. One of the main bolts on my break was missing. The service tech and Doug made sure that I knew how serious this was and explained I could not go home with my break like this. Doug was very helpful and gave me a loaner for the day, with no questions asked. It was nice not to worry about how I would get me and my kids back home. I returned the next day to pick up my car and I was out of RSM Honda in 10 minutes. My car was washed and I was happy with how smooth the process was. I have taken my car to RSM Honda a few times and I’ve been happy each time I leave there. They are good people and very helpful. More

Awesome, Awsome place I can honestly say I will definitely recommend this dealer to my family and friends. Everyone was very friendly and nice. I didn’t feel overwhelmed or I can honestly say I will definitely recommend this dealer to my family and friends. Everyone was very friendly and nice. I didn’t feel overwhelmed or stressed. Love my new car! Thank you Honda @Rancho Santa Margarita! More

Lies , Irresponsble I was unfortunate having had to deal with Amer Barikhan, the salesman and Anthony Lucero, sales manager at RSM Honda. Anthony seems a habitual liar I was unfortunate having had to deal with Amer Barikhan, the salesman and Anthony Lucero, sales manager at RSM Honda. Anthony seems a habitual liar. My trouble started with his lie in October 2018 and finally came to a bitter conclusion today, March 8, 2019. If his words were unintentional, then he lacks in his professional knowledge. Unrelated to above, at one point in negotiations, he offered an extra warranty for me. With no follow up from him, I poked him by email. No response. This was his second lie. The third, in mid February, he wrote an action had been initiated for the first problem. It was another lie. Amer is not a knowledgeable salesman. My new car did not come with the Owner's and Navigational Manuals. When asked he replied, "It's in computer." I told him if I wanted to look up something on the road, I would need a hard copy. His answer was, 'in computer'. I had to contact American Honda to get hard copies. MY car was supposed to be equipped with two headphones for the rear entertainment system. I had to prompt Amer to get them for me. Had I not notice by reading the manual, I would not have gotten them. Third, according to Honda Customer Survey, someone at RSM Honda was expected to walk through the new car for 'customization' of the car-mounted computer system. I did not get this benefits. I prefer to communicate by email for records. These two were extremely poor communicators. I believe it because they new they had unresolved sticky issue. Other, of minor nature though, a serviceman did not bother to remove soiled floor-sheet, the air-pressure in tires were 30~31 psi, while the min of 35 psi. They did not check them before delivery. I took the car to have them mount license plates as I did not get the screws. They fixed with just two bits of screws where normally four are used. The service man said usually two were enough, but upon seeing parked cars around had all four screws, he decided to add two more. RSM Honda is not very professional outfit. More

LIAR ( Anthony) We went there last week and Anthony said that we are approved in our car loan and we signed all the paperwork and told us we have to come back so the We went there last week and Anthony said that we are approved in our car loan and we signed all the paperwork and told us we have to come back so they can detail the car we re buying. When we come back all this xxxxxxxxx excuses anthony telling us that we are getting another loan with another bank but the interest is higher. So we said ok then he said that we are not approved again (3rd time) and giving us more higher interest rate plus he want money down . We spend almost 2 days dealing with Anthony’s xxxxxxxx! What a waste of time! I work at sales too before but i never treat my customer lile this! I will NOt going back to this dealership RSM! Awful and dissapointed experienced! More

Liars The salesperson and manager in this store are completely liars. We have signed the contract of purchasing a new car and they promised that I will The salesperson and manager in this store are completely liars. We have signed the contract of purchasing a new car and they promised that I will get it as soon as it arrives the store. However, the next day, I was told that the car on the contract is sold !!!! We spent almost one day to settle down the price and finish the financing process. The manager simply transferred us to another dealer and he promised that we can get a same car at the same price from that dealer. When we arrived, we were told that the price is never negotiated by the RSM HONDA manager and they can not offer the same price. We finally get cheated twice !!! Never go to that dealer!!! More

Den of liars and thieves KEEP AWAY!!! Den of liars and thieves. Never have I seen such an unethical and dishonest, morally bankrupt people. Capable of everything and anything. KEEP AWAY!!! Den of liars and thieves. Never have I seen such an unethical and dishonest, morally bankrupt people. Capable of everything and anything. Save yourself precious time and money. More

SHADY-DECEITFUL-UNETHICAL-KINGS OF PASSING THE BUCK ***BUYERS BEWARE*** I bought my car one month ago. I found a charge on my contract for $379.80 for accessories. When I returned to the dealership ***BUYERS BEWARE*** I bought my car one month ago. I found a charge on my contract for $379.80 for accessories. When I returned to the dealership to ask what items the charge was for I was sent from one department to the next with each department representative really not knowing what the charge was for but still offering some sort of conjured up guess. It was suggested on three different occasions perhaps the charge was for wheel locks. My car has hubcaps. That must be their go to answer when they're discovered DECEPTIVELY slipping in extra charges that aren't part of the negotiated deal. I've returned to the dealership four times within the last 30 days just to be routed from the service dept to finance to my salesman to a sales manager. My salesman gave me a ridiculous explanation after speaking to a sales manager off the sales floor, saying they had to put something on that line for accounting purposes. Really? Well, if that was the case they could have put $1 not $379.80. The finance manager explained the charge wasn't from the finance dept and I should ask my salesman. Why would I talk to my salesman again when he clearly doesn't have the authority to do anything about it and he gave me the lamest explanation to date? I went back a week later and spoke with a sales manager who took my name and number but never investigated or called me back. My guess...he promptly wadded up the paper with my contact info and tossed it in the circular bin. All parties I spoke with acted as if this accessory charge was some kind of enigma and they weren't empowered to rectify the problem or give a refund. Why the run around? I believe they were hoping I would just tire of their antics and drop my quest for a valid explanation. Finally, today I spoke with a new sales manager. He pulled up my deal on his computer and within five minutes the mystery was solved. He showed me on the computer screen I was charged for a cargo tray which was NEGOTIATED AND INCLUDED in the price of the car. It's mighty peculiar that none of the employees on my previous visits could tell me what that pesky charge was for. Apparently, this new sales manager missed the meeting when RSM Honda discussed how to MISLEAD and BAMBOOZLE their customers. Oddly, not one employee I have dealt with regarding this matter has the authority to refund the SNEAKY OVERCHARGE, all claiming I need to talk to yet another person whom always, coincidentally, has the day off. My overall experience with Rancho Santa Margarita Honda has left me with the foul taste of DISHONESTY, DEVIOUSNESS AND UNETHICAL CONDUCT in my mouth. More

Bad luck or systemic problem, you be the judge! I have purchased multiple cars from RSM Honda and have been a loyal customer (sales/service) for almost a decade. My sales experiences have been g I have purchased multiple cars from RSM Honda and have been a loyal customer (sales/service) for almost a decade. My sales experiences have been good. The normal back/forth negotiations are present, however, the managers I dealt were willing to work through it, a win/win for both parties. My service experiences, however, were different. Besides the high prices, I had three distinct negative experiences just within the past year. Beginning with having a B1 service package performed which included oil, filter and a tire rotation. My car was ready so I came in, paid the bill, picked up my car and left. Later that day I inspected the vehicle and lo and behold the tires were not rotated. Called my service advisor and informed him of the situation. He told me they wouldn't charge me for the next tire rotation. Didn't really resolve the issue at hand but okay, mistakes happen. The second occurrence (different vehicle) was on a three month old Honda my wife brought in. The A-pillar panel was loose and was vibrating while driving. It also had a significant gap compared to the opposite like panel. When she picked up the vehicle paperwork stated that they removed the panel, added foam and replaced panel. Upon inspection the foam was added to the bottom portion and the actual panel was not removed/reinstalled as the gap is still there. Now we have to take additional time off to fix what should have been fixed the first time around on a brand new car. The third occurrence called for another B1 service package to be performed along with other maintenance items. This time before taking the car to the dealer I marked the wheel in order to know if the tires were rotated or not. Hundreds of dollars later, no tire rotation was done. I brought the vehicle back which now had to be kept overnight. I spoke to both my advisor and service manager the next day and the explanation was that the tires were not rotated because the alignment of the vehicle called for certain tires to be in certain locations. Even if that were the case would it not be noted in the documentation or more importantly passed on to you since you are being billed for the entire service package. I expressed my extreme displeasure to both about all three occurrences and awaiting a refund for my most recent B1 service. Was this just a streak of bad luck or is it a systemic problem with the service department. I was assured it was not the latter but the events seem to state otherwise. Also, keep in mind every time your vehicle is repaired under manufacturer warranty the dealerships will bill Honda for labor and parts, you may not be paying them directly but the are getting paid. How many customers check to see what was done to their vehicle when they get home? It's unfortunate when we place trust in a system and then feel like we were taken advantage of. More