Rancho Santa Margarita Honda

Purchased a CRX Easy process and good price. Brian was very helpful. He even delivered the car to us. I would recommend RSM Honda. Very painless experience overall. Easy process and good price. Brian was very helpful. He even delivered the car to us. I would recommend RSM Honda. Very painless experience overall. More

CRV Service I have been using this dealership for 10 years to service my CRV. Michael Fernandez is an excellent service representative. He listens to my concerns, I have been using this dealership for 10 years to service my CRV. Michael Fernandez is an excellent service representative. He listens to my concerns, explains things in a way that I can understand and doesn’t try to sell me things that I don’t want or need. More

*Great* deal on new Honda & fabulous internet sales manager Four dealers responded to my interest in purchasing a 2019 Honda Clarity PHEV, but only one, Bryan Kerr from this dealership, responded with the price Four dealers responded to my interest in purchasing a 2019 Honda Clarity PHEV, but only one, Bryan Kerr from this dealership, responded with the price and a no-nonsense way to buy it. Bryan's followup during the entire process was fast, clear and concise. In anticipation of a batch of Clarity's coming in and one in my preferred color, after the Memorial Day weekend I instead stopped in to the dealership to view other colors that had already come in. Turned out I loved the "MOONLIT FOREST PEARL" (a forest-green color with tan interior) and decided to buy it then-and-there. The process was fast and Bryan made it seamless and easy. Must note that I did turn down the finance manager's upsells for various paint and maintenance packages — and there was no hard pressure sales tactics on them — so my out-the-door price was exactly what I'd budgeted. I could *not* be happier! More

Attentive Service person listen to my needs and expedited my service right on through vehicle was clean as always Thad why I return to this dealership for servi Service person listen to my needs and expedited my service right on through vehicle was clean as always Thad why I return to this dealership for service and leasing More

Friendly and excellent service Enjoyed, always do, taking my and my wife’s Honda’s to RSHD they are friendly and take excellent care of our cars. We will continue to have our cars s Enjoyed, always do, taking my and my wife’s Honda’s to RSHD they are friendly and take excellent care of our cars. We will continue to have our cars serviced at the dealer. More

Great experience from start to finish. Our experience in buying a car at Rancho Santa Margarita Honda was exceptional. The salesman Bryan Kerr was professionally and very helpful in expl Our experience in buying a car at Rancho Santa Margarita Honda was exceptional. The salesman Bryan Kerr was professionally and very helpful in explaining the car we were interested in and showed a great deal of patience and understanding as we were making our decision between two different cars. Bryan was incredible to work with. Such a pleasant car buying experience. More

Excellent The dealership has been taking care of me for many years. I will continue to be a loyal customer due to the customer service experience they provide. The dealership has been taking care of me for many years. I will continue to be a loyal customer due to the customer service experience they provide. More

Great service at RSM Honda RSM Honda takes care of all my vehicles. They are polite, efficient, and never pressure you to upgrade your service. I highly recommend them for all y RSM Honda takes care of all my vehicles. They are polite, efficient, and never pressure you to upgrade your service. I highly recommend them for all your automotive service needs. More

New tires/oil change Michael Clark recommended and ordered 4 Michelin tires. John Grabowith, Service Writer, not only expedited service; but, found me a $70 rebate. Both Michael Clark recommended and ordered 4 Michelin tires. John Grabowith, Service Writer, not only expedited service; but, found me a $70 rebate. Both gentlemen excellent! More

The absolute worst. I've purchased and paid off 8 cars in my life. Honda of RSM is NOT how car buying should be. If you're like me, you will look through the review I've purchased and paid off 8 cars in my life. Honda of RSM is NOT how car buying should be. If you're like me, you will look through the reviews of a business and check out why people "say" they like a business and the (hopefully) few people who hated it to understand both perspectives. That being said, I would NEVER recommend RSM Honda. I am a logical, reasonable business person that would NEVER waste my precious time dogging out a company. It doesn't serve anyone to be negative. It does serve a purpose when it is necessary. I say that to say that this company is THE MOST unorganized and disrespectful business I have EVER had the displeasure of working with. I am in sales. I KNOW the power of excellent customer service. People buy from people they like. THEY DON'T CARE ABOUT YOU OR THEIR EMPLOYEES. I should have never worked with them. My husband and daughter were in a tragic car crash and were were forced to look for another vehicle quickly because our vehicle was totaled. We should have traveled to a better dealership. The guy that sold us the vehicle was fresh out of training and couldn't answer basic questions. They guy(s) that financed us: They OVER promised and UNDER delivered and we had to RESIGN docs TWICE, misplaced our financing docs and financed with a company we did not choose. LISA (the most bitter and evil woman I have EVER spoken to) is rude, feeble-minded and nimble. She has misplaced the financing for $4 million of their financing income. Why do I know this? Because the guy that signed our finance docs told us because he was hired after they fired the ENTIRE finance department for under performing and then they fired him for whistleblowing 1 week later! These are not normal circumstances. You should have a better buying experience than we did. I recommend you don't do as we did and go to the nearest dealership to your home, but research and go to the best. I regret that we didn't, but I will NEVER work with them again. More