Rancho Santa Margarita Honda

Ripped off at RSM Honda Service Customer is always right ...wrong at RSM Honda ! Went in for a headlamp fix. Was charged $450 for one lamp (undisclosed) then on top of that - was g Customer is always right ...wrong at RSM Honda ! Went in for a headlamp fix. Was charged $450 for one lamp (undisclosed) then on top of that - was given a loaner . Never hit a pebble or anything while I had it. The windshield cracked 18"-24" overnight . Brought it to the attention of RSM Honda's Service "Manager" who threatened me with small claims and called me a liar Walked away and was charged full cost to repair THEY'RE cars' glass at $1000. Apparently he's a 25 year expert in glass repair but zero experience in customer service or close to being worthy of the title "manager" Stay away and tell your friends to steer clear. Never have I been so ripped off by a dealership in my 25 + years of owning several cars More

Reviving An Old Civic JC has exceptional customer service. I am trying to get a 2005 Civic Hybrid roadworthy. He assisted in getting me the best price possible for the main JC has exceptional customer service. I am trying to get a 2005 Civic Hybrid roadworthy. He assisted in getting me the best price possible for the maintenance and repairs needed to get this done. He also had my car done before promised! Thank you!!! More

Service Start problem on Odyssey Van - towed to RSM Honda - Doug was great in working the Van in a tight schedule on Sat. Diagnosed and fixed problem and had Start problem on Odyssey Van - towed to RSM Honda - Doug was great in working the Van in a tight schedule on Sat. Diagnosed and fixed problem and had vehicle bacl in a couple hours. Great service thanks to Doug's effort! A happy and satisfied customer! Gordon More

Very bad experience with this service department. Please ask them to be polight, listen to the customer and help them with the issue they have, I have purchased a new Honda Civic , I had many problem Please ask them to be polight, listen to the customer and help them with the issue they have, I have purchased a new Honda Civic , I had many problem with the car, My car has only 16k miles on the car, after telling them about the issues I have the 1st thing they wanted to know is that I I wanted to have oil change and tire rotation which it has nothing to do with the problem that I have with my new civic, I ask for a manager, he did not want to listen to what I had to say and after I insisted for him to listen to me, he said that he will come back, he left and after a few min, he returned with the car keys and said you can go to a different dealer to fix your cars problem, I told him I am so sorry, I just wanted for you to know how unhappy I am with my new civic, and you want to sell me oil change and tire rotation. He then said he will have his service guy look into my problem, in a mutt shell I will not buy another Honda any longer. More

Fast friendly service with appintment I made an appointment online and didn't have to wait too long. Repair was done sooner than estimated. Bonus- free fancy coffee while you wait. Could u I made an appointment online and didn't have to wait too long. Repair was done sooner than estimated. Bonus- free fancy coffee while you wait. Could use more seating. More

Oil change John was very friendly and was able to get an oil change 1st thing in the morning. I was able to do some work in the waiting room while my oil was ge John was very friendly and was able to get an oil change 1st thing in the morning. I was able to do some work in the waiting room while my oil was getting changed. I was out within an hour More

service A13 Service provided by JC and Service is great! I have going to Honda RSM after I loaned the Pilot 2016. I did not have any problem with the service so f Service provided by JC and Service is great! I have going to Honda RSM after I loaned the Pilot 2016. I did not have any problem with the service so far. More

Fixed my Pilot I had a problem with my Honda pilot. A couple of dealerships tried to rectify the problem and was unsuccessful . RSM Honda with the help of Honda I had a problem with my Honda pilot. A couple of dealerships tried to rectify the problem and was unsuccessful . RSM Honda with the help of Honda tech-support finally came up with the answer to my problem. I greatly appreciate all of their help in getting me back on the road. More

Honda Service Center Honda Service Department was great. Efficient and prompt service of my vehicle. Labor was done on a timely manner and I received updates throughout th Honda Service Department was great. Efficient and prompt service of my vehicle. Labor was done on a timely manner and I received updates throughout the servicing process. Thank you Honda!! More